Customer reviews from jbl.com
JBL - On-Ear Bluetooth Headphones - Black
Average customer rating
3.4
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
41
4 Stars
25
3 Stars
17
2 Stars
11
1 Star
26
65%of customers recommend this product.
(
72 out of
110)
Customer Reviews for JBL - On-Ear Bluetooth Headphones - Black
Customer Rating
2
on January 19, 2016
Posted by: Nikk
from Florida, United States
I bought these at the start of summer and loved them! Great sound quality! But after about 4-5 months of use the left side started to fade in and out, like there was a short in it :(... I really enjoyed these headphones because I go to the gym quite regularly and they are convenient being that they are wireless. I loved them until that problem occurred.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL , Customer Support , January 20, 2016
Thank you for contacting us. We are sorry to hear about the issues you are having with our product. Your headphones come with a one year warranty. Please contact us at 800-336-4525 for information regarding your warranty options, thank you!
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound , poor build quality
on February 10, 2016
Posted by: Patty O Lanterns
from Barnwell, AB, Canada
I bought these for my son for Christmas, we tried multiple pairs of headphones and these were the winners for style, and mostly comfort and sound quality. but after 3 weeks of use the left side stopped working, the store very graciously replaced them with another pair , now 3 weeks later left speaker stopped working again. I don't think this is an appropriate quality level be warned
No, I would not recommend this to a friend.
Response from jbl.comBy Karissa, Customer Service , February 14, 2016
We are sorry to hear about the issues you are having with our product. Your headphones come with a one year warranty. Please contact our JBL Customer Support for information regarding your warranty, thank you.
Written by a customer while visiting jbl.com
Customer Rating
4
Manual poor on recharging and very hard to read!
on March 17, 2016
Posted by: Ohio Guy
from Cleveand, OH
Manual is very poor on set up, how to recharge, etc. Very small print for those who wear glasses or have poor eyesight. Paired it with a Aluratek Blutetooth device to my TV which is the primary source I wanted the headphones for so I don't disturb my apt. neighbors with a loud TV late at night. Sound quality is very good.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Didn't Last One Month
on March 27, 2016
Posted by: Robmo1
from Schaumburg, IL, United States
I bought these less than a month ago. I let the decorative screws that fell off on day one because I bought th m online. . Now the left speaker has a short. They're no good to me now.
No, I would not recommend this to a friend.
Response from jbl.comBy Karissa , Customer Service , March 30, 2016
We are sorry to hear about the issues you are having with our product. Your headphones come with a one year warranty. Please contact the JBL Customer Support for information regarding your warranty options, thank you!
Written by a customer while visiting jbl.com
Customer Rating
1
Contunes to break
on November 9, 2016
Posted by: Langfordman
from Cebu City, Central Visayas, Philippines
I brought these at the begining of March and by the end of April the left side wasn't working. I sent them in to be fixed with the warranty and they said it'll take month. After a month still nothing the end of August where they come in and it turns out that they still werent fixed so i waited again till the end of October where i get them back completely working and a week later the exact same thing has happen where left side wasn't working at all.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support, November 9, 2016
We're sorry to hear of this problem you are having. Your feedback is highly appreciated and will help us to improve our ability to serve you and other JBL customers.
I noticed that you are in the Philippines. Please send an e-mail to support.apac@harman.com and the Customer Service team will be more than happy to further assist you.
I noticed that you are in the Philippines. Please send an e-mail to support.apac@harman.com and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
4
Very good headphones, But.....
on October 26, 2015
Posted by: Zane Moolman
from East London, Eastern Cape, South Africa
I have been using my headphones for about 6 months now and think that they are amazing but I was using them with the aux cable and no sound was coming out on the left side speaker, I then charged them to use it wirelessly and there is still no sound in the left speaker how do I fix this problem.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound, poor battery life
on November 19, 2015
Posted by: Tangojack
from Albuquerque
Worked great first time, after that, very poor battery life and unable pair for music sharing.
No, I would not recommend this to a friend.
Response from jbl.comBy The JBL Team, Customer Service, December 28, 2015
Thank you for the feedback. This product carries a 1 year manufacturers warranty. Place contact our technical support center at 1-800-336-4525 to troubleshoot or request an RA (Return Authorization) under warranty replacement be submitted. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
2
Poor build quality and material
on January 13, 2016
Posted by: Molefi
from South Africa
I cannot fault the electronic wizardry. They are as good as Bluetooth headsets can get. However the plastics cannot withstand the rigours of being carried in a bag. After just three months the earphones started showing fatigue and started to come apart. The 1 ear started malfunction and I had to solder the wiring back on. They currently on a shelf and am looking for better quality headsets.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support , January 15, 2016
We are very sorry to hear about this issues you are having with our product. We will happily resplace your headphones with a different model that retails for the same price as the E40BT. In order to get your unit replaced, please contact our Customer Support at 800-336-4525, thank you!
Written by a customer while visiting jbl.com