Customer reviews from jbl.com
JBL - On-Ear Bluetooth Headphones - Black
Average customer rating
3.4
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
41
4 Stars
25
3 Stars
17
2 Stars
11
1 Star
26
65%of customers recommend this product.
(
72 out of
110)
Customer Reviews for JBL - On-Ear Bluetooth Headphones - Black
Customer Rating
3
Quality?
on November 30, 2015
Posted by: dukefish19jr
from Brooklyn, NY, United States
I never right reviews this is my first one so here goes. Overall its a solid headphone great sound, comfortable, sleek design.
My problem with the headphone is its quality this is my second one already im having the same problem with my second pair i had with the first one. The left side stopped working and its not like im a careless person im very overprotective about my stuff. The first time it happened i thought maybe it was the actual headphone was broken,but twice...
So overall for its price great headphone but lesson learned "cheap is expensive" i would recommend it but you get what you pay for if you have the cash go for better quality
My problem with the headphone is its quality this is my second one already im having the same problem with my second pair i had with the first one. The left side stopped working and its not like im a careless person im very overprotective about my stuff. The first time it happened i thought maybe it was the actual headphone was broken,but twice...
So overall for its price great headphone but lesson learned "cheap is expensive" i would recommend it but you get what you pay for if you have the cash go for better quality
I would recommend this to a friend!
Response from jbl.comBy The JBL Team, Customer Service, January 4, 2016
Thank you for the feedback. We greatly appreciate it. This product carries a 1 year manufacturers warranty. Please contact our technical support center at 1-800-336-4525 to troubleshoot or request an RA (Return Authorization) under warranty replacement be submitted. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
1
Really Not Great Headphones
on June 1, 2016
Posted by: lophi
from Austin, TX, United States
My sister gave me these as a gift. I was super excited. They look cool and work well at first. After a month... two months... the left ear stopped working. I sent them in and received a new pair. Great! Then two months later... the left ear stopped working. I'm done.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
4
Loved it until the blue tooth stopped pairing!
on December 30, 2014
Posted by: wgil
from Middletown, NY, United States
Brought from Crutchfield after seeing it under new products in Sound and Vision Magazine. Worked great for 6 weeks. Suddenly wouldn't pair with any of several devices. Called Crutchfield within the 6 week window of return/exchange and they sent me a new one immediately New one is charging right now and as long it works as good as the original and doesn't fail in a few weeks I will give it 5 stars!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Meh
on April 29, 2015
Posted by: Shawn
from California, United States
PROS
1) Look cool
2) Sound rad
3) Reasonable price tag
1) Look cool
2) Sound rad
3) Reasonable price tag
CONS
1) Headphones aren't super comfortable.
1) Headphones aren't super comfortable.
2) The left cup on my first pair stopped working after about 30 days.
3) The charging cable is a joke. It's not micro USB. I could rant about this sort of nonsense but I think you probably understand my frustration.
4) Can't force the device into headphone/headset only mode. This is important because in headset mode the audio quality is AWFUL. If your PC switches it into headset mode you have to unpair and repair the headphones to correct the issue.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
No sound coming out of right side
on October 14, 2015
Posted by: kmilly
from Pittsburgh, PA, United States
Had these for about 6 months with limited usage.... I only used them while walking to work. One day, I charged them up at my desk... left my office for home and then the right side had no sound. Not sure what the issue is, but I am disappointed.
Response from jbl.comBy Customer Support, October 15, 2015
Thank you for your review. I'm sorry to hear about this. We can replace them under warranty. Please contact us by selecting the support link above.
Written by a customer while visiting jbl.com
Customer Rating
1
I was so happy until right side quit working.
on February 15, 2017
Posted by: Jimmy1
from Kingsport, TN, United States
Right side quit working after 1 month. I found out this is a production flaw. The wiring is to thin. It pulls loose from the circuit board when you move and turn the earpiece. Don't buy these or the E50 model. Research this and I promise you will change your mind about buying these. I have several JBL products. I love them all. JBL let me down with these though. I'm so disappointed.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , February 17, 2017
Thank you for the time to provide us with your feedback.This information is conveyed to the proper departments as to improve on current and future product designs. We apologize for any inconvenience caused. Please contact your local JBL Customer Service for information regarding your warranty options, thank you!
Written by a customer while visiting jbl.com
Customer Rating
4
pretty good headphones
on November 23, 2014
Posted by: christianmetalhead
from White, GA, United States
ive had mine for a few days and overall they're pretty good. they sound great, look awesome, and last forever, mine have gone for three days pulling them straight out of the box and using them. i especially love how on iOS their is a battery gauge! they get to be a little sore on my ears after a couple hours thought.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
great xmas gift
on January 6, 2015
Posted by: msalvash
from San Diego, CA, United States
great price jus a good as beats. jbl has put out quality since day1 I will continue to purchase jbl products
I would recommend this to a friend!
Written by a customer while visiting jbl.com