Customer reviews from jbl.com
JBL - On-Ear Bluetooth Headphones - Black
Average customer rating
3.4
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
41
4 Stars
25
3 Stars
17
2 Stars
11
1 Star
26
65%of customers recommend this product.
(
72 out of
110)
Customer Reviews for JBL - On-Ear Bluetooth Headphones - Black
Customer Rating
1
cant believe they have the gall to continue sellin
on November 10, 2017
Posted by: agletless
from Salt Lake City, UT, United States
save yourself the cash, google jbl e40bt left ear. Both me and my roommate had a pair and the left side went out on our headsets within a month
No, I would not recommend this to a friend.
Response from jbl.comBy Zoe at Customer Service, Customer Support, November 15, 2017
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
E40BT Do Not Buy These!!!
on December 14, 2017
Posted by: aaazdaddy
from San Diego, CA, United States
Total garbage! Bought two pairs; first pair worked for about 8 months then the left side stopped working. Contacted JBL and because the serial number shows that they shipped them to my seller outside the warranty period, I get nothing. My wife never used the pair I got her, so I started using them and a couple months later, the left side stopped working on them as well. Needless to say not a JBL fan and will never buy another JBL product.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, December 15, 2017
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We usually require a proof of purchase for validation purposes when dealing with warranty options and we would advice to keep those receipts in case for instances like these. I can see that you've already submitted a case with us previously. Please reply to their communication if you need anything additional.
Written by a customer while visiting jbl.com
Customer Rating
4
They are great but..
on February 20, 2018
Posted by: Phanic On Ice
from Lol no
There’re actually very good but,they don’t work anymore.I don’t understand why because I have taken very good care of them because You know they are pretty expensive but I’m not really sure what to do!Hope this helped
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Good Sound, Poorly Constructed.
on May 24, 2018
Posted by: xoph
from Minneapolis, MN
The earpads and head cushion have fallen off after a couple years of moderate use.
No, I would not recommend this to a friend.
Response from jbl.comBy Gian, Customer Service, May 24, 2018
Thank you for your review, and our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly. Please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
cheap
on June 1, 2018
Posted by: ruben971
from paris
Only one side worked after unboxing it, this is not the kind of surprise you expect of that kind of product.
If you want wireless headphone I strongly disrecommend you that one.
If you want wireless headphone I strongly disrecommend you that one.
No, I would not recommend this to a friend.
Response from jbl.comBy Zoe at Customer Service, Customer Support, June 1, 2018
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
Low quality terrible headphones
on September 22, 2018
Posted by: Spencer19
from New mexico
The sound quality isn’t great, bass sucks, they fell off my desk while working and they sound so bad now like cheap headphones definitely don’t recommend you waste your money
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, September 23, 2018
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
Worked Once
on February 2, 2019
Posted by: Aseija
from Madison, WI
I bought a pair of these and they literally worked once. After that they would not charge. Such a let down.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario, Customer Service, February 3, 2019
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
sound is good
on March 26, 2020
Posted by: liviu223112
from Romania
sounds good but horrible quality
swivel broke after 2 years of almost no use
swivel broke after 2 years of almost no use
No, I would not recommend this to a friend.
Response from jbl.comBy Jem G., Customer Support, March 27, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Synchros E40BT didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com