Customer reviews from jbl.com
JBL - On-Ear Bluetooth Headphones - Black
Average customer rating
3.4
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
41
4 Stars
25
3 Stars
17
2 Stars
11
1 Star
26
65%of customers recommend this product.
(
72 out of
110)
Customer Reviews for JBL - On-Ear Bluetooth Headphones - Black
Customer Rating
1
on March 13, 2017
Posted by: Effdeecee
from San Antonio, Texas
I just recently bought the E40BT. I am not happy. The Quick Start Guide uses pictures only and is not comprehensive. After a pairing then turn off, more often than not re-pairing is required to get output. When attempting to repair, the device can't be discovered. NOT USER-FRIENDLY. Not a good choice,
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , March 15, 2017
Thank you for taking the time to provide us with your feedback.This information is conveyed to the proper departments as to improve on current and future product designs. We apologize for any inconvenience caused. Please contact your local JBL Customer Service for information regarding your warranty options.
Written by a customer while visiting jbl.com
Customer Rating
3
Bluetooth is not working
on March 24, 2017
Posted by: Tico de Moraes
from Brasília - DF, Brasil
The Bluetooth of my new E40BT is not turning on. I press the button and nothing happens. Any suggestion?
PS: the battery is fully charged.
PS: the battery is fully charged.
Tico.
Response from jbl.comBy Mike at Customer Service, JBL, March 27, 2017
Thank you for taking the time to provide us with your feedback. For further assistance regarding your concern with the JBL E40BT. Please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to assist you.
Written by a customer while visiting jbl.com
Customer Rating
3
Thought they were great at first
on March 27, 2017
Posted by: Eacoppens5
from California, United States
Bought mine in 2015 for my husband and they worked great until a week ago when one ear piece went out. Tried to sync it again but that didn't work. They are only a little over a year old. I'd hope they worked longer than that.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
3
on April 20, 2017
Posted by: Ziorma
from Verona, VR, Italia
Instruction are very poor. I can t even understand how to turn it off! It keeps going. Why should use the same button to turni it on/off and for bluetooth? Why complicate something that coul be easy with two separate little buttons?
No, I would not recommend this to a friend.
Response from jbl.comBy Mel at Customer Service, Customer Support, April 20, 2017
Thank you for the time to provide us with your feedback. This information will be conveyed to the proper departments as to improve on current and future product designs. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
2
Where is the FULL Owners Manual ?
on April 22, 2017
Posted by: Bruce707
from Lake County, CA, United States
Your Quick Start Guide for the E40BT says in Step-2 there is a "Full owners manual" available at "jbl.com/E40BT", and shows that address on the screen of the laptop symbol in that step.
1 - that page is non existant (error 404)
2 - there is no 'Full Manual' listed in your document (manuals and specs) section.
1 - that page is non existant (error 404)
2 - there is no 'Full Manual' listed in your document (manuals and specs) section.
Does this FULL Owners manual actually exist ?
I would recommend this to a friend!
Response from jbl.comBy Ron at Customer Service, Customer Support, April 25, 2017
Thank you for your review and being a loyal customer. Additionally, we do appreciate your input and we will forward it to our support team to further evaluate being that the owners manual is not available thru our website for your reference. If you have further questions or concerns about our product, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to assist you.
Written by a customer while visiting jbl.com
Customer Rating
4
Errata corrige
on April 27, 2017
Posted by: Marzio
from Italia
I have to apoligise for a former bad review. It works very vell, switch it on and off without problem. It was me not understanding how it worked. Thereafter, i have to say, instructions are very poor and not very clear
Regards
Regards
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Sound and quality
on May 30, 2017
Posted by: Frankjav
[This review was collected as part of a promotion.] The best combination between design and sound quality, these headphones will never turn you down, I bought this a year ago and I still satisfied with them,
Written by a customer while visiting jbl.com
Customer Rating
1
Lasted for a year
on October 13, 2017
Posted by: pauwl
from Spain
Very disappointed with these headphones and the quality of JBL products after they stopped working on one side, apparently due to a common problem in the wires. The next time I buy headphones I will look for another, more reliable brand.
No, I would not recommend this to a friend.
Response from jbl.comBy Zoe at Customer Service, Customer Support, October 15, 2017
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com