Customer reviews from jbl.com
JBL - On-Ear Bluetooth Headphones - Black
Average customer rating
3.4
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
41
4 Stars
25
3 Stars
17
2 Stars
11
1 Star
26
65%of customers recommend this product.
(
72 out of
110)
Customer Reviews for JBL - On-Ear Bluetooth Headphones - Black
Customer Rating
4
E40BT Right Side Problems
on December 7, 2016
Posted by: Pelle
from DC area
I bought the E40BT for my son's 15th B-day, but within a week of purchase, the right side stopped working. After calling JBL, they replaced the defective unit almost immediately. For the short period of time it was used, we were impressed by the sound, looks, and size. JBL's customer service was fantastic and honestly if it wasn't because of them, I wouldn't be writing this positive review. I would recommend this product.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
BAD QUALITY
on December 9, 2016
Posted by: Jane247
from Florida, United States
I purchased these headphone thinking that they would be of great quality materials and sound quality since JBL has such a good reputation in the audio world. These headphones broke 2 month in while using them. One side of the headphone started o rip apart than a couple of weeks later the other side ripped as well. When I listened to music while connected wirelessly the audio quality was extremely low not enough bass.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , December 10, 2016
We are sorry to hear that you were not satisfied with our product. Your feedback is highly appreciated and will help us to improve our ability to serve you and other JBL customers.
Please submit a request at www.jbl.com/contactus for information regarding your warranty options, thank you.
Please submit a request at www.jbl.com/contactus for information regarding your warranty options, thank you.
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound, poor materias
on December 17, 2016
Posted by: Jason140
from Charlotte, NC, United States
Plastic head bad snapped days out of warranty. We're great until then.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , December 19, 2016
Thank you for taking the time to provide us with your feedback. It is highly appreciated and will help us to improve our products and services.
If you have any questions or concerns, please submit a request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to assist you.
If you have any questions or concerns, please submit a request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to assist you.
Written by a customer while visiting jbl.com
Customer Rating
3
on January 4, 2017
Posted by: KatyD
I bought one of these for my daughter and one for my niece for Christmas. After several hours the right ear stopped working already and had to take them back to the store the day after Christmas! The new one is still working though. They get great sound.
I would recommend this to a friend!
Response from jbl.comBy Joe G at Customer Service, Customer Support , January 5, 2017
Sorry to hear of this problem you had and we're glad it has been taken care of. If anything goes wrong, please submit a case request at www.jbl.com/support-contact.html and Customer Service team will be more than happy to assist you.
Written by a customer while visiting jbl.com
Customer Rating
3
on January 19, 2017
Posted by: Napster
from Idaho City, ID, United States
Small earmuffs really sore ears after an hour of use could be better too bad coach gave thumbs up on it
I would recommend this to a friend!
Response from jbl.comBy Joe G at Customer Service, Customer Support , January 20, 2017
Thank you for your review. We appreciate all customer feedback. This information is conveyed to the proper departments as to improve on current and future product designs. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
3
great sound poor structure
on January 21, 2017
Posted by: thish
Bout product within a couple months or so the sides of the plastic began deteriorating now headphones cant stay on your head
Response from jbl.comBy Joe G at Customer Service, Customer Support , January 23, 2017
Sorry to hear of this problem you are having. Please submit case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to assist you.
Written by a customer while visiting jbl.com
Customer Rating
2
Broken Quickly
on February 18, 2017
Posted by: india494
from San Francisco, CA, United States
I received these as a Christmas present and within less than a month of use, the left side stopped working. Disappointed
Response from jbl.comBy Joe G at Customer Service, Customer Support , February 20, 2017
We're sorry to hear if you were having issues with our product. One last thing to do before submitting a case would be if your source has its own balance controls, please make sure that it is not favoring the right side. If this does not fix the issue, please submit a case at www.jbl.com/support-contact.html and our Customer Service Team will be glad to assist you.
Written by a customer while visiting jbl.com
Customer Rating
3
Good but common issue with battery failure
on February 27, 2017
Posted by: Lair
from Sydney, New South Wales, Australia
Great at first but after 6 months of little use, it wont charge anymore rendering the bluetooth function useless. This is a common issue as is reported in many other reviews of this unit.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , February 28, 2017
Sorry to hear of this problem you are having. I noticed that you're in Australia, If you have tried charging it at an alternate power source and the issue still persists, please send an e-mail to support.apac@harman.com and our Customer Service Team will be more than happy to further assist you.
Written by a customer while visiting jbl.com