Customer reviews from jbl.com
JBL - On-Ear Bluetooth Headphones - Black
Average customer rating
3.4
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
41
4 Stars
25
3 Stars
17
2 Stars
11
1 Star
26
65%of customers recommend this product.
(
72 out of
110)
Customer Reviews for JBL - On-Ear Bluetooth Headphones - Black
Customer Rating
3
Overall good headphones
on June 23, 2016
Posted by: Ishan
from Dubai - United Arab Emirates
I bought it last day but today while charging I come to know one thing which I want to share you guys.
It can not be charged with your power banks. It only gets charged with direct current from you plug.
It can not be charged with your power banks. It only gets charged with direct current from you plug.
I would recommend this to a friend!
Response from jbl.comBy Joe G at Customer Service, Customer Support , June 27, 2016
Thank you for purchasing the E40BT. What you are experiencing is not normal. All E series can be powered by the power bank that is supplied in the packaging without any issue.
I noticed that you are in Dubai. I would recommend to contact the store where you purchased it and they will be able to help, or at least guide you to the people that can further help.
I noticed that you are in Dubai. I would recommend to contact the store where you purchased it and they will be able to help, or at least guide you to the people that can further help.
Written by a customer while visiting jbl.com
Customer Rating
3
I want to love these but geeze.
on June 24, 2016
Posted by: jrob
from Plano, TX, United States
Father's day was Sunday 6/19/16, I wear them during my drive to work on Monday and I am digging this (pretty comfortable, sound is great, microphone is even better, and the button-controls are very intuitive), I set them down on my desk and this little button pops off. During the week my daughter returns the broken headphones and produces a new set. I wear the new ones for 1.5 days and the same thing happens.
Like I said I'm highly motivated to love these since they're a gift but man, some things and people are harder to love than others. 3 stars is all I can give up and I can't recommend a product that does this, sorry guys.
No, I would not recommend this to a friend.
Response from jbl.comBy Karissa , Customer Service, June 27, 2016
We are sorry to hear that you were not satisfied with our product. Your feedback is highly appreciated and will help us to improve our ability to serve you and other JBL customers. Please reach out to your local JBL Customer Support for information regarding your warranty options, thank you!
Written by a customer while visiting jbl.com
Customer Rating
4
Pretty Good
on July 28, 2016
Posted by: cnice01
from Hawthorne, CA, United States
No issues so far, performs as advertised. I'm certainly satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Excellent
on September 11, 2016
Posted by: Rayu66
from Montreal, QC, Canada
Tried many brands at various price points and this is the best sounding wireless headphones for this price and surpassing some of the higher priced headphones. Great balance in the sound. Thoroughly surprised with the quality of the sound. Haven't had it for a long time so can't really comment on the durability yet. Thinking of getting another pair to try out the share me feature.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
So bad
on November 1, 2016
Posted by: mochnacki
from Poland
Broke after 2h of usage. Right speaker got short circuits, power on/off button do not work, uncomfortable. Loose plastic parts. Worth half of price max.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , November 2, 2016
Sorry to hear of this problem you are having. What you are experiencing is not normal.
I noticed that you are in Poland. Please contact your local dealer where the product was purchased. They will be able to help or guide you to the people that can help you in your country.
I noticed that you are in Poland. Please contact your local dealer where the product was purchased. They will be able to help or guide you to the people that can help you in your country.
Written by a customer while visiting jbl.com
Customer Rating
3
Great but I have a liiittle problem
on November 12, 2016
Posted by: Ralph Roger
from Makati, Kalakhang Maynila, Pilipinas
The left earpiece has lower volume than the right. I try a little adjustment and its back. Then suddenly becomes lower again. NEED HELP
but overall.. The sound is better and less stress bcoz there's no wires
I would recommend this to a friend!
Response from jbl.comBy Joe G at Customer Service, Customer Support, November 14, 2016
What you are experiencing is not normal. Usually when something this suddenly happens, it is very often a change in the setup. Please check the settings in your Bluetooth source to be sure that the balance (left to right) is set in the middle/center. If you are using it wired, please ensure that that cable is inserted correctly to the source.
I noticed that you are in the Philippines. If none of these things work, please send an e-mail to support.apac@harman.com and the Customer Service will be more than happy to further assist you.
I noticed that you are in the Philippines. If none of these things work, please send an e-mail to support.apac@harman.com and the Customer Service will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
3
I really liked these until they stopped working
on November 28, 2016
Posted by: KatieMarie
from Texas, United States
I got a pair of these for Christmas last year and was very happy with them. The sound quality is decent and they are pretty comfortable. The battery power isn't too shabby either. Unfortunately The sound stopped working in the left speaker a few months ago.
I would recommend this to a friend!
Response from jbl.comBy Joe G at Customer Service, Customer Support , November 29, 2016
Sorry to hear of this problem you are having. Usually when something this suddenly happens, it is very often a change in the setup. Please check the settings in your Bluetooth source to be sure that the balance (left to right) is set in the middle/center. If you are using it wired, please ensure that that cable is inserted correctly to the source.
If this doesn't help, please submit a request at www.jbl.com/contactus for information regarding your warranty options.
If this doesn't help, please submit a request at www.jbl.com/contactus for information regarding your warranty options.
Written by a customer while visiting jbl.com
Customer Rating
4
Amazing sound for price point!
on December 4, 2016
Posted by: Gotham
from Toronto, ON, Canada
I was not expecting the sound these headphones have to offer. Great low end as well. I love the functionality and overall design. My only issue is size of hear piece tends to be a bit small.. gets uncomfortable after wearing a while.
I would recommend this to a friend!
Written by a customer while visiting jbl.com