Customer reviews from jbl.com
JBL - Bluetooth Wireless Stereo Over-the-Ear Headphones - Black
Average customer rating
3.6
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
45
4 Stars
22
3 Stars
7
2 Stars
15
1 Star
18
68%of customers recommend this product.
(
63 out of
92)
Customer Reviews for JBL - Bluetooth Wireless Stereo Over-the-Ear Headphones - Black
Customer Rating
4
Good piece of equipment, but not perfect
on October 4, 2016
Posted by: korniak
from Gdynia, Polska
I'm not that much of a music-addicted-geek, but I value good quality music equipment.
That being said I have to say that E50BT is a *very good* piece of wireless equipment, but it's not perfect. Below a few things that IMHO could be improved:
- buttons on the left side should have some "3D markers" (I don't know how to call it exactly) to identify which button I'm pressing - now I encounter situations where I think I'm pressing "Volume Up (+)" but actually I'm pressing the start/stop button
- sound quality (especially high tones) isn't bad, but could be better (I know you can do better!)
- folding the speakers is pretty much useless (at least for me), one cannot actually decrease the size of the headphones, which is the expected result of folding, It just changes the shape of the headphones a little bit
- the pressure of the headphones on ones ears is a little too big IMHO (but this is probably user-specific), makes it a little painful to wear them when using for a long time
- buttons on the left side should have some "3D markers" (I don't know how to call it exactly) to identify which button I'm pressing - now I encounter situations where I think I'm pressing "Volume Up (+)" but actually I'm pressing the start/stop button
- sound quality (especially high tones) isn't bad, but could be better (I know you can do better!)
- folding the speakers is pretty much useless (at least for me), one cannot actually decrease the size of the headphones, which is the expected result of folding, It just changes the shape of the headphones a little bit
- the pressure of the headphones on ones ears is a little too big IMHO (but this is probably user-specific), makes it a little painful to wear them when using for a long time
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound for the price...
on November 12, 2016
Posted by: Gabernator
from L A, CA, United States
Love the headphones. I been using them for three months. Only problem, is the right earphone cover came off. I am finding it very difficult to put back in place. Any suggestions?
Written by a customer while visiting jbl.com
Customer Rating
2
Broke very soon
on March 13, 2017
Posted by: Martini
from Rīga, Rīgas pilsēta, Latvija
Sound is great, but cheap plastics on extension broke just after 2 months. Dissapointment for such a price.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , March 14, 2017
Thank you for the time to provide us with your feedback.This information is conveyed to the proper departments as to improve on current and future product designs. We apologize for any inconvenience caused. Please contact your local JBL Customer Service for information regarding your warranty options.
Written by a customer while visiting jbl.com
Customer Rating
2
2 days of pleasure...
on April 7, 2017
Posted by: JabSTAR
from Singapore
Bought these 2 units of JBL E50BT on Tuesday at a local fair here in Singapore for a steal.
Brought in out yesterday, and it was fabulous. The Bluetooth ShareMe feature in great. No issues the whole day ... Battery was great too ...lasted the whole day despite not being charge when i took both out from it's the box. Brought the wires along in case but not needed.. (Fantastic) .. Came home and put both on charge the whole night.
Funny I don't see any charging indicators.. is it normal?
Funny I don't see any charging indicators.. is it normal?
Next day, both the headphone's Bluetooth wouldn't start. This is not something I would expect from an established label such as JBL. Wondering what went wrong. ..
Response from jbl.comBy Joe G at Customer Service, Customer Support , April 12, 2017
Thank you for taking the time to provide us with your feedback. What you are experiencing is not normal. If you are in Singapore, please send an e-mail to support.apac@harman.com and our Customer Service Team will be more than happy to assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
Aweful
on December 21, 2017
Posted by: Naton
Bought my pair of E50BT's 6 months ago. A couple of weeks ago the Bluetooth button broke so I just used the cable. The other day the headband broke while I was putting them on. Shoddy, cheap junk.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
1
Worked great and then stopped charging recently
on February 18, 2018
Posted by: mark13mark
from Boise, ID
Purchased these headphones exactly a year ago and then all of a sudden they stopped charging. The light comes on when you plug them in but it won't turn on when you try to use them unplugged. Quite disappointing given the money spent on these. Was even ready to purchase a pair for my spouse then this happened :-(
No, I would not recommend this to a friend.
Response from jbl.comBy Zoe at Customer Service, Customer Support, February 21, 2018
We would like to work with you directly. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound and function. Poor build quality
on October 8, 2018
Posted by: maddim
I would go for the 4 stars due the the overall value of the headphones but then the headband broke. Bought them a bit more than a year ago and I have been very happy with the quality of sound - nice balanced bass not too strong and pronounced (personal preference), nice dynamic middles, and clear tremble - functionality and comfort (could be a bit better). Then things went wrong with the headband.
Truth be told there have been a couple of times that maybe I twisted it a bit more than I should but I was very careful overall with a case for when not using them, etc. First the right side went bad. the plastic "cap", that is screwed at the end of the leather before the expansion area, broke. When I removed the cap to see what went wrong I was surprised by what I found. I am not sure how this design passed through QA. Basically is a group of frail plastics and the way the expandable piece is being held in the headband is ridiculous. Some time later the left side went too.
I am not going more into detail cause I find it pointless but I now have a pair of functional, good sound quality headphones that I have to glue together from time to time until that stops working. This is my first time ever I have structural instead of electronics damage and that in just a year of usage.
I will recommend the set only because of the price/sound quality they offer. But if you are not a careful person then stay away. Take it from a quite careful person that had them fail.
Response from jbl.comBy Rhae, Customer Support, October 10, 2018
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line.
Written by a customer while visiting jbl.com
Customer Rating
5
My best headphone ever!
on May 12, 2017
Posted by: Abigail LaFay
from Hungary
I bought it ~2 years ago and I'm very satisfied.
Excellent sound and features.
- My phone is in the house on charger and I listen music at the end of garden. 40-50 meters. Cool :)
- Unpluggable cords. Great!
- Don't press my ears after 5-6 hrs.
-
Excellent sound and features.
- My phone is in the house on charger and I listen music at the end of garden. 40-50 meters. Cool :)
- Unpluggable cords. Great!
- Don't press my ears after 5-6 hrs.
-
I would recommend this to a friend!
Written by a customer while visiting jbl.com