Customer reviews from jbl.com
JBL - Bluetooth Wireless Stereo Over-the-Ear Headphones - Black
Average customer rating
3.6
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
45
4 Stars
22
3 Stars
7
2 Stars
15
1 Star
18
68%of customers recommend this product.
(
63 out of
92)
Customer Reviews for JBL - Bluetooth Wireless Stereo Over-the-Ear Headphones - Black
Customer Rating
5
Crazy bass
on June 27, 2016
Posted by: Friscolz
from Jakarta, Indonesia
When i played san holo remix of The next episode , when the bass drop its crazy enough punchinf ma ears
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Excel·lent sound. 4th month righ side not working
on November 24, 2016
Posted by: nachoBcn
from Barcelona, Spain
I bought these headphones because its beautiful design and because JBL is a good brand in the sound market. The sound was excel·lent and the pair system is easy and good. The problem is that in the 4th month of use the righ side has stopped working.
I've seen in the comments is not an isolated case, more people have same problem.
I hope they solve my problem quick.
I've seen in the comments is not an isolated case, more people have same problem.
I hope they solve my problem quick.
I would recommend this to a friend!
Response from jbl.comBy Joe G at Customer Service, Customer Support , November 26, 2016
We're sorry to hear if you were not satisfied with our product. Usually when something this suddenly happens, it is very often a change in the setup. Please check the settings in your Bluetooth source to be sure that the balance (left to right) is set in the middle/center. If you are using it wired, please ensure that that cable is inserted correctly to the source.
I noticed that you are in Spain. If the issue persists, please contact the store where you purchased it and they will be able to help, or at least guide you to the people that can help.
I noticed that you are in Spain. If the issue persists, please contact the store where you purchased it and they will be able to help, or at least guide you to the people that can help.
Written by a customer while visiting jbl.com
Customer Rating
1
on December 10, 2016
Posted by: maddawg
from Jim Thorpe, PA, United States
just got these a week ago. only one ear has sound.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , December 12, 2016
Thank you for taking the time to provide us with your feedback. Please check the settings in your Bluetooth source to be sure that the balance (left to right) is set in the middle/center.
If this doesn't help, please contact the store where you purchased it for information regarding your warranty options.
If this doesn't help, please contact the store where you purchased it for information regarding your warranty options.
Written by a customer while visiting jbl.com
Customer Rating
1
Good tool but cheaply made
on February 10, 2017
Posted by: IgorYaremenko
from Warsaw, Poland
I'm absolutely loving this headphone. In my point of view it's a good tool BUT cheaply made! A headphone made out of mostly thinly molded plastic?! This is unacceptable. After Once the "necks" that support the earphones are plastic, thinly molded plastic, they never, NEVER last long with regular use. The "necks" on these are supported by a thin piece of aluminum but this is just not good enough. Plastic has no business here for a "premium" headphone, knowing that here's where damage usually happens when headphones are accidentally, physically damaged. After one month of active usage I have a broken headphones.
Response from jbl.comBy Joe G at Customer Service, Customer Support , February 10, 2017
Thank you for the time to provide us with your feedback.This information is conveyed to the proper departments as to improve on current and future product designs. We apologize for any inconvenience caused. Please contact your local JBL Customer Service for information regarding your warranty options, thank you!
Written by a customer while visiting jbl.com
Customer Rating
4
I Loved them until...
on July 23, 2016
Posted by: Scarletknight
from Orlando, FL
They were working great and one day while listening to the radio the right ear just stopped playing. I thought they were dead so charged them, no luck. I tried to listen with the plug no luck. Not sure why they just died in one ear. Especially for what I paid for them. so they were great until they decided to do that.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
4
Battery issue
on October 12, 2016
Posted by: MAK1
from Riyadh, Riyadh Province, Saudi Arabia
this headphone was great .. the sound and the battery at first.. ive been using it for less than two months now but recently i have this issue while charging it, sometimes it charges directly sometimes not and when fully charged and it indicates that on the iphone i turn it off for half an hour then when i try to turn it on again its drained or dnt turn on at all .. its not heavily used and its almost brand new and i've tried ti search for such problem online i can find non i dnt know whats wrong it was working perfectly and out of blue that happened and it didnt fall or get any water contact .. any help ??!! thanks
Written by a customer while visiting jbl.com
Customer Rating
1
Just photo.
on November 9, 2017
Posted by: Danja88
from Riga, Latvia
Photos - after 6 months of use. Ok, no problem, fixed it. Used one year more, and now just be thrown out. Is this an exception and I myself broke it? I doubt, because I take care of things very carefully, and there are a lot of such cases.
No, I would not recommend this to a friend.
Response from jbl.comBy Zoe at Customer Service, Customer Support, November 13, 2017
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
Extremely happy!
on April 2, 2015
Posted by: siuato93
from Fenwick Ontario Canada
I've now owned these headphones for three months and am very happy with my decision! The sound is great across many types of music. My playlists includes a little bit of everything except for classical. I'm very happy with the bass...not over powering but heavy enough to really do the job!
Bluetooth has been excellent as well both for music and to take calls. I have used it for making work calls (initially to test) without any problems. Switching devices as someone mentioned as an issue...is not an issue. Simply hold the button and it takes up the device.
Comfort is very good as well. Some have mentioned ear phone size. I have medium sized ears (I think) and haven't had any issues yet with discomfort. Longest wear period has been about an hour. May realize more as spring and summer come.
Bottom line...I'm not an audiophile but I did a lot of comparison shopping and listening before purchasing...and I completely stand by this purchase (shop.ca).
I had the on ear Bose Bluetooth headphones, my daughter owns the over the ear Beats (non Bluetooth) and in all honesty the JBL's sound quality totally competes with the Bose and Beat the Beats by a wide margin...even my 13 year old daughter agreed my new JBL's sound was better than her Beats.
I highly recommend these headphones for the quality, sound and price...especially for Bluetooth!
Bluetooth has been excellent as well both for music and to take calls. I have used it for making work calls (initially to test) without any problems. Switching devices as someone mentioned as an issue...is not an issue. Simply hold the button and it takes up the device.
Comfort is very good as well. Some have mentioned ear phone size. I have medium sized ears (I think) and haven't had any issues yet with discomfort. Longest wear period has been about an hour. May realize more as spring and summer come.
Bottom line...I'm not an audiophile but I did a lot of comparison shopping and listening before purchasing...and I completely stand by this purchase (shop.ca).
I had the on ear Bose Bluetooth headphones, my daughter owns the over the ear Beats (non Bluetooth) and in all honesty the JBL's sound quality totally competes with the Bose and Beat the Beats by a wide margin...even my 13 year old daughter agreed my new JBL's sound was better than her Beats.
I highly recommend these headphones for the quality, sound and price...especially for Bluetooth!
I would recommend this to a friend!
Written by a customer while visiting jbl.com