Customer reviews from jbl.com
JBL - Bluetooth Wireless Stereo Over-the-Ear Headphones - Black
Average customer rating
3.6
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
45
4 Stars
22
3 Stars
7
2 Stars
15
1 Star
18
68%of customers recommend this product.
(
63 out of
92)
Customer Reviews for JBL - Bluetooth Wireless Stereo Over-the-Ear Headphones - Black
Customer Rating
2
overall quality is good !
on November 7, 2017
Posted by: retsmej
from Philippines
but the right side suddenly stopped working after 1 year, even with wired connection. i checked all connections inside and out and everything is connected and no damage. i seldom use it, and i kept it in my cabinet. maybe it was triggered by time???
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, November 8, 2017
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
3
right side volume dead
on December 6, 2017
Posted by: calbare
from San Francisco, CA, United States
I bought these and had them for over a year. They sound(ed) great until this afternoon (5:15pm). I use it for my almost daily commute and the battery life lasted all week long on one charge, and I had no problems with it until today. I didn't mistreat it, I just kept it in my messenger bag when not in use.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Solid headphones
on December 29, 2017
Posted by: gość
from Poland
I bought this yesterday (my first JBL headphones). First impression: heavy. But after I had tried dozen other headphones I decided to pay twice as much as I had expected for this one. It has been much more comfortable than others. Production quality is top. Every single piece is very well-fitting, well-designed and looks durable.
Quality of sound is average. It sounds clear but a bit flat and I expected more (I couldn't try it in a shop) but I am satisfied despite this. Basses are good. There is NO noise, no crackling. Connecting is very simple. I can listen to the music throughout the house.
Build-in steering is very smart. I used only volume buttons but it is a great idea to place it in the left earphone and do it as one big button. It makes it convenient to use.
Overall, I recommend these headphones.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Sounds Great but.
on February 17, 2018
Posted by: bikommuter
from Upstate NY
Volume control, phone controls, speakers all excellent. I don't know and have never met anyone with perfectly round ears. These earcups are somewhat soft but anything over an hour causes headaches. Thats as long as I can wear them.
Response from jbl.comBy Nick F, Customer Service, February 20, 2018
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
2
broken left side
on April 21, 2018
Posted by: lefteris
from athens
i bought 1 year ago and i was very happy with sound quality & bluetooth worked fine.but now while listening music, the left side, the plastic that holds the headphone sudenly broken.i cant beleive that happened from a serious brandname.
No, I would not recommend this to a friend.
Response from jbl.comBy V Jay, Customer Support, April 22, 2018
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
2
Average
on May 14, 2018
Posted by: Zygmunt
from Poland
Drivers (?) are broken because Windows detects headphones or not... randomly. You CANNOT use these headphones while charging! Beeping constantly while charging - don't try to do this by night.
Overall: quite good sound quality but constant connecting issues are irritating.
No, I would not recommend this to a friend.
Response from jbl.comBy Dan, Customer Service, May 15, 2018
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you
Written by a customer while visiting jbl.com
Customer Rating
2
Headband just snap
on May 24, 2018
Posted by: Jayr17
from Philippines
so i got this headphones in December 2017 and it was very good. The sound quality is on top everything is good except the durability of the headband. 6 months it was doing good but one day it snap inside from the leather wraps but it still works. The thing is i was wondering if the headband of the inside has poor materials but if this headphones can still be fix plz inform me
No, I would not recommend this to a friend.
Response from jbl.comBy Zoe at Customer Service, Customer Support, May 24, 2018
We would like to work with you directly. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Written by a customer while visiting jbl.com
Customer Rating
2
Poor quality of materials used
on January 23, 2019
Posted by: slavomir
from Kraków, Poland
Its been 9 months since purchase, and they already broken in multiple spots. The only highlight is sound quality, but it doesn't matter when your headphones can't stick to your head, right? Would not recommend to anyone, for that value I expected better durability. I can't use warranty as the damage is mechanical, but how I could damage them in the office?
Response from jbl.comBy Mario, Customer Service, January 25, 2019
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com