Customer reviews from jbl.com
JBL - Bluetooth Wireless Stereo Over-the-Ear Headphones - Black
Average customer rating
3.6
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
45
4 Stars
22
3 Stars
7
2 Stars
15
1 Star
18
68%of customers recommend this product.
(
63 out of
92)
Customer Reviews for JBL - Bluetooth Wireless Stereo Over-the-Ear Headphones - Black
Customer Rating
1
Broken too soon!
on May 8, 2017
Posted by: Anonymous
from Brasília - DF, Brasil
I bought this a few months ago, while in NY. It looked like a good option for the price, at first. In fact, sound quality is not bad. However, I soon noticed that it's not really confortable for extended use, as my ears will start hurting after an hour or so. But the worst was that it has simply snapped after a few months of very light use! That seems like a very poorly built headband for what could have been a good product, otherwise.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , May 9, 2017
We are sorry to hear that you are not satisfied with our product. This information will be conveyed to the appropriate department to improve our current and future product designs. We apologize for any inconvenience caused.
I noticed that you are in Brazil. For your warranty options, you may reach out to your JBL local support at tecnica@harman.com and the Customer Service team will be more than happy to further assist you.
I noticed that you are in Brazil. For your warranty options, you may reach out to your JBL local support at tecnica@harman.com and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
3
great features but ......................
on May 19, 2017
Posted by: Ah22
from Tel Aviv-Yafo, Israel
i bought this headphone 6 months ago ....
great sound ... but sound is not all .... after 6 months of regular usage , it started to fall apart..
a problem after another until it got broken (the right extension side) for good ...
noooooooooot durable at all . i wont call it a waste of money ... but yet for its price i expected much more !!!! srry
great sound ... but sound is not all .... after 6 months of regular usage , it started to fall apart..
a problem after another until it got broken (the right extension side) for good ...
noooooooooot durable at all . i wont call it a waste of money ... but yet for its price i expected much more !!!! srry
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
3
on May 30, 2017
Posted by: Smiley78
from Boston, MA, United States
I purchase these base on the reviews I read and I love them but it was very uncomfortable to wear. It squeezes my ears so bad that I couldn't keep it on for long.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , May 31, 2017
Thank you for the time to provide us with your feedback. This information will be conveyed to the proper departments as to improve on current and future product designs. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
4
Great for workouts
on May 30, 2017
Posted by: Chrism13
from Nutley, NJ, United States
I'll be honest, when I first bought the headphones, I was a little skeptical, but they're actually really good for the price they're sold at. The sound quality on these are great, really clear, the bass comes through clean, and they're really durable. The only two things I'm not a big fan of are how the speakers fold in (barely) and they're not really comfortable after long usage. These are great for workouts!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Cheap build, corners cut.
on June 15, 2017
Posted by: Jestault
from Calgary, AB, Canada
They lasted almost a year before they became trash! Really cheap plastic is used to keep it all together. Syncing to another set of headphones and using the share feature drops your audio to a horrid 12 bit! (regular 16 bit audio), so that feature is almost unusable. Battery life varies a fair bit from weather.
Response from jbl.comBy Joe G at Customer Service, Customer Support , June 15, 2017
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you are not satisfied with our product. This information will be conveyed to the appropriate department to improve our current and future product designs. We apologize for any inconvenience caused. Please contact your local JBL Customer Support for information regarding your warranty options.
Written by a customer while visiting jbl.com
Customer Rating
1
Do not buy
on June 30, 2017
Posted by: Alojzy_M
from Poland
I have purchased a year ago; the sound is outstanding but after a 6 months the left speaker fell off, then after another month the right speaker fell off. At the moment both speakers are only held together by an adhesive tape I had to apply. The sound is ok but the built not.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , July 3, 2017
Thank you for taking the time to provide us with your feedback. This information will be conveyed to the appropriate department to improve our current and future product designs. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
4
Great Ggreat headphones !!
on July 17, 2017
Posted by: Adrian24
from Benidorm, España
The sound is amazing but the diadem broke me and I look for them to fix it
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Good but not the best
on September 30, 2017
Posted by: Hisham98
from Raleigh, NC, United States
I purchased this a while back and I really liked it. Bluetooth works well and it's comfortable but hurts my ears if I wear it for too long. What really annoyed me is the build quality, it got scratched easily and the small circular pieces with the play logo on them kept falling and now I lost one of them. I would love it if I got a replacement for those pieces or something but I think my warranty is over.
No, I would not recommend this to a friend.
Response from jbl.comBy Ren at Customer Service, Customer Support, October 2, 2017
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com