Customer reviews from jbl.com
JBL - Bluetooth Wireless Stereo Over-the-Ear Headphones - Black
Average customer rating
3.6
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
45
4 Stars
22
3 Stars
7
2 Stars
15
1 Star
18
68%of customers recommend this product.
(
63 out of
92)
Customer Reviews for JBL - Bluetooth Wireless Stereo Over-the-Ear Headphones - Black
Customer Rating
4
Battery life on Point!
on January 8, 2017
Posted by: Tawanda
from Cape Town, Western Cape, South Africa
I lost my aux cable about 9 months ago, I don't miss it! I have never needed it either with the battery life on these headphones u don't feel it. Not much to say about the audio quality
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
on January 19, 2017
Posted by: Tiger1126
from Tennessee, United States
I got mine and the left side stopped working this is my 2 pair on the other pair the left stopped too
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , January 20, 2017
Sorry to hear of this problem you are having. It is possible that you have a defective unit that the left side has stopped working. To determine where the problem is, please check the settings in your Bluetooth source to be sure that the balance (left to right) is set in the middle/center.
If this doesn't help, please submit a case request at www.jbl.com/support-contact.html for information regarding your warranty options, thank you.
If this doesn't help, please submit a case request at www.jbl.com/support-contact.html for information regarding your warranty options, thank you.
Written by a customer while visiting jbl.com
Customer Rating
1
Dissapointed!
on March 16, 2017
Posted by: David Big D
from San Francisco, CA, United States
I bought these about 6 months ago, barely used them, took great care of them, only for one side of them to stop working. To be fair maybe I unfortunately purchased a bad pair that happened to be the anomaly. I'm working on getting another pair to give them a second chance but as it stands- very let down.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , March 17, 2017
We're sorry to hear if you're having issues with our product. I can see that the Customer Service team has contacted you regarding this matter. I'm glad it has been taken care of.
Written by a customer while visiting jbl.com
Customer Rating
2
Not reliable
on March 27, 2017
Posted by: XiMiK
from Saint Petersburg, Russia
I bought these headphones in November, tried to be as gentle as possible to them, so that they would not be scratched, but as a result, the shackle breaks when I put them on. Of course this is not a warranty case, but the seller said that I'm already the second person in a week with the same problem.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
1
Very poor Plug socket
on April 8, 2017
Posted by: Corella57
from Brisbane City, Queensland, Australia
Worked well for a month then I bumped the audio plug and it broke.
Discovered that JBL views headphones as Multimedia products which cannot be repaired. The input socket is a very weak made on a thin board with 5 solder points.
youtube has videos of people repairing week plug.
Discovered that JBL views headphones as Multimedia products which cannot be repaired. The input socket is a very weak made on a thin board with 5 solder points.
youtube has videos of people repairing week plug.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
4
great features but.....
on April 16, 2017
Posted by: AHMED211
from Tel Aviv-Yafo, Israel
i'v had these headphones for a year now ... and i use them everyday all day ..lol
but i have one problem , i have the white set ...so they get dirty pretty fast ,but thats ok ...
my only big problem , is that they don't have a case ,so u can move them easily and safely ,and they r not so durable , recently .... i putted them in my bag , and there they r , the right side was broken (the extension part)
but i have one problem , i have the white set ...so they get dirty pretty fast ,but thats ok ...
my only big problem , is that they don't have a case ,so u can move them easily and safely ,and they r not so durable , recently .... i putted them in my bag , and there they r , the right side was broken (the extension part)
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
After 3 months, hairband snapped
on April 18, 2017
Posted by: hirata
from Campinas - State of São Paulo, Brazil
I am not a heavy user of this headphone. BTW, I use so much more my other one (ATH M50X) and when I was trying to wear it, the hairband snapped. The part that snapped was between the hinge and the final of hairband. There is no metal connection. It is connected with plastic. Obviously it will break.
Response from jbl.comBy Ron at Customer Service, Customer Support, April 20, 2017
I'm sorry that you are having issues with the hairband of your Synchros E50BT.
I noticed that you are in Brazil. please submit a case at tecnica@harman.com and our Customer Service team will be glad to assist you.
I noticed that you are in Brazil. please submit a case at tecnica@harman.com and our Customer Service team will be glad to assist you.
Written by a customer while visiting jbl.com
Customer Rating
3
design flaw
on May 5, 2017
Posted by: jacko
from Melbourne, Victoria, Australia
I bought these headphones a little over six months ago. I could wear them all day without getting sore ears. I loved the sound quality, and being wireless. However, just recently the extendable part of the headband, on the left side, snapped as I took them off. Not happy.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , May 9, 2017
Thank you for the time to provide us with your feedback. We are sorry to hear that you are not satisfied with our product. This information will be conveyed to the appropriate department to improve our current and future product designs. We apologize for any inconvenience caused. If your product is within the 1-year manufacturer's warranty, we would be happy to replace that for you. I noticed that you are in Australia. For your warranty options, you may reach out to your JBL local support at https://au.jbl.com/support-contact.html via phone, email or chat and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com