Customer reviews from hoover.com
Hoover - T Series WindTunnel Rewind Bagless Upright Vacuum Cleaner - Sage Green Metallic
Average customer rating
3.4
(381 Reviews)
Rating breakdown 381 reviews
5 Stars
145
4 Stars
74
3 Stars
28
2 Stars
41
1 Star
93
59%of customers recommend this product.
(
214 out of
361)
Customer Reviews for Hoover - T Series WindTunnel Rewind Bagless Upright Vacuum Cleaner - Sage Green Metallic
Posted by: mattywalnuts
from New York, NY, USA
Verified Purchase:Yes
Our previous Hoover lasted 5 years and two moves. The new model lasted all but a couple of weeks before needing to be fixed. The belt snapped for whatever reason and while the suction and accessories work, the main purpose of picking up stuff from the floor cannot be fulfilled.
No, I would not recommend this to a friend.
Response from hoover.comBy hooverpwr, hooverpwr, April 21, 2022
Hi Mattywalnuts, your belt should never break that early into ownership. Usually seizing up the brushroll by picking up a shoelace, kids toy, etc. by accident can cause this. We're reaching out to you via email so that we can better assist you. Thanks.
Written by a customer while visiting hoover.com
Posted by: blankenship24
from Kansas City, MO
Verified Purchase:Yes
Disappointing that the belt breaks easily/often and you cannot purchase it in any stores. Hose/stair accessory no longer works and has little or no suction.
No, I would not recommend this to a friend.
Response from hoover.comBy hooverpwr, hooverpwr, April 21, 2022
Hi Blankenship24, you are right. These are not things that you should have to worry about when you buy a new Hoover. We're reaching out to you via e-mail so that we can get your T-series working again. Thanks so much!
Written by a customer while visiting hoover.com
Posted by: ENThomas
from Charlotte, NC, USA
Verified Purchase:Yes
We were pleased with the weight, and the suction of this product, as we have a cat, mostly hardwoods, and one rug we used the product on. After just under a year, the hose would no longer stay down in the hose holder, as it appears the clip keeping the hose in had worn out. As you could imagine, duck tape and every other trick was used, however being able to use the hose, tools, and then revert to a traditional vacuum has proven the product nearly useless. Unfortunate, as we truly liked the vacuum while it worked. (photo added with tape residue used to keep the hose in is obvious) Note in the photo how the 'button' is flat and will not hold the hose in. The button should be slanted to one side which would have kept the hose in the holder.
No, I would not recommend this to a friend.
Response from hoover.comBy hooverpwr, hooverpwr, April 21, 2022
Hi ENThomas! The hose for your WindTunnel® T-Series™ Rewind Plus Bagless Upright should last longer than this. This sounds like something one of our service technicians may need to take a look at. Your model carries a 2 year warranty that covers for any manufacturing defects.To locate a service center in your area please visit: http://hoover.com/locator/. If you have any further questions or concerns feel free to give us a call at 1-800-944-9200 (M-F 8a-6p EST). We're here for you!
Written by a customer while visiting hoover.com
Customer Rating
1
The most expensive piece of junk
on January 21, 2013
Posted by: Jessi
from Portland, OR
Verified Purchase:No
Bought this a week before Thanksgiving and have replaced 4 belts so far. Live in one bedroom with husband and cat. Basic needs for vacuuming and this vacuum cannot even cut it. Cord is okay length but got stuck and sucked into its self and ripped the plastic coating off the cord. Its easy to push around but just is not reliable on cleaning. It has to be cleaned out almost every other time after using. Not a fan of this vacuum, and I am a first time Hoover buyer.
No, I would not recommend this to a friend.
Response from hoover.comBy hooverpwr, hooverpwr, April 21, 2022
Jessi: You certainly shouldn't have to replace belts that quickly. Your cleaner has a 2-year manufacturer's defect warranty. We'd recommend taking it into a warranty and service dealer to have it looked at.
Log on to http://hoover.com/locator/ for a list of service/warranty dealers in your area.
Log on to http://hoover.com/locator/ for a list of service/warranty dealers in your area.
Written by a customer while visiting hoover.com
Customer Rating
1
DON'T WASTE YOUR MONEY
on July 7, 2012
Posted by: Anonymous
from West Grove, PA
Verified Purchase:No
Don't waste your money. This is the worst vacuum ever! Hoover should be ashamed of themselves for even selling it!! The cord is way too short, it doesn't work on hardwood floors, the power cord release broke the 1st time I used it, and it's messy to empty the container. Seriously, don't even look at this product twice!!
No, I would not recommend this to a friend.
Response from hoover.comBy hooverpwr, hooverpwr, April 21, 2022
We are sorry to hear about the issue with your cleaner. When used and maintained in normal household use, it is warranted against original defects in material and workmanship for 1 year. Please visit http://hoover.com/locator/ for a listing of service dealers for assistance, or call our Customer Care Department at 1-800-944-9200.
Written by a customer while visiting hoover.com
Customer Rating
1
not happy with windtunnel
on January 3, 2013
Posted by: cbn
from northern ca.
Verified Purchase:No
design not good dirt and hair gets caught in tube, must clean and take apart everytime I use it... no easy way to get dirt and hair out of curve tube
No, I would not recommend this to a friend.
Response from hoover.comBy hooverpwr, hooverpwr, April 21, 2022
Would you give us a call at 1-800-944-9200, 8am - 7pm, M-F EST? We'd like to ask you some questions and help you troubleshoot.
Written by a customer while visiting hoover.com
Customer Rating
1
I just bouht one of these, wasted time
on January 18, 2013
Posted by: Pete the angry consumer
from Rome Ga
Verified Purchase:No
I just bought one of these, in trying to vacuum a single 5 X 7 rug the belt came off 4 times....it's going back to the store tomorrow for a refund and I will NEVER buy another Hoover product for any reason
No, I would not recommend this to a friend.
Response from hoover.comBy hooverpwr, hooverpwr, April 21, 2022
We're sorry that you're having an unpleasant experience. We want you to be happy with your vacuum choice. We pride ourselves on building quality cleaning tools that perform above your expectations. Give us a chance to deliver on that promise.
Written by a customer while visiting hoover.com
Posted by: MAGICCLEAN
from South Carolina
Verified Purchase:Yes
I BOUGHT THIS A YEAR AGO FOR MY SUMMER HOUSE, IT STOPPED WORKING AFTER 5 MONTHS. I DONT EVEN USE IT BUT ONCE A MONTH. IT KEPT SHUTTING OFF WHILE IN MIDDLE OF VACUUMNING HOUSE, DOES HORRIBLE JOB ON BARE FLOORS FLINGS DIRT EVERY WHERE. I READ REVIEWS AND CHECKED FILTER, SEEMS THE HEPA FILTER IS NOT WORKING PROPERLY, WILL TRY REPLACING.
No, I would not recommend this to a friend.
Response from hoover.comBy hooverpwr, hooverpwr, April 21, 2022
Hi Magic Clean. We saw your review on Hoover.com. Your T-Series may shut down if there's not enough air getting to the motor. This should be an easy fix. We put together a quick video for you to help you get it working properly again.
You can see the video here: http://youtu.be/l5G8bqJbmO0
Let us know if you need more help!
You can see the video here: http://youtu.be/l5G8bqJbmO0
Let us know if you need more help!
Written by a customer while visiting hoover.com