Customer reviews from hoover.com
Hoover - T Series WindTunnel Rewind Bagless Upright Vacuum Cleaner - Sage Green Metallic
Average customer rating
3.4
(381 Reviews)
Rating breakdown 381 reviews
5 Stars
145
4 Stars
74
3 Stars
28
2 Stars
41
1 Star
93
59%of customers recommend this product.
(
214 out of
361)
Customer Reviews for Hoover - T Series WindTunnel Rewind Bagless Upright Vacuum Cleaner - Sage Green Metallic
Customer Rating
1
Breaks way too easy!!!
on October 19, 2011
Posted by: mooshey1
from California
Verified Purchase:No
I loooved this vacuum at first. It has alot of suction and is nice and quiet. After one week of owning it, I ran over my phone charger accidentally and turned the vacuum off immediately but it was already broken. I pulled the charger wire out and restarted the vacuum to find that a little rubber belt was broken inside! I'm not talking about the standard belt, but a very tiny one. Now the brush doesn't turn and since we threw away the receipt, we're [$] in the hole. THIS VACUUM is a waste of money.
No, I would not recommend this to a friend.
Response from hoover.comBy hooverpwr, hooverpwr, April 21, 2022
We are sorry to hear about the issues with your belt. Please call our Customer Care Department so we can learn more about the problem and help you find a part or service center. 1-800-944-9200, 8am - 7pm, M-F EST. Thank you.
Written by a customer while visiting hoover.com
Customer Rating
1
Cord Rewind is Bad
on December 18, 2011
Posted by: Anonymous
from Kansas City
Verified Purchase:No
Cord rewind has broken twice in less than a year. I would not buy a vacuum that has a cord rewind again. This is a poor design in my opinion. Once the cord rewind breaks, there is no place to put the cord, it just hangs on the vacuum and I have to take it to a service center.
No, I would not recommend this to a friend.
Response from hoover.comBy hooverpwr, hooverpwr, April 21, 2022
We are sorry to hear about the cord rewind issues you are having with your vacuum. Your cleaner has a manufactures defect warranty. Please visit http://hoover.com/locator/ for a listing of local warranty service dealers for assistance or contact our Customer Care Department by calling 1-800-944-9200.
Written by a customer while visiting hoover.com
Customer Rating
1
Worst Ever!
on September 9, 2011
Posted by: dest
from Bossier City, LA
Verified Purchase:No
This vacuum tore up in three months.
No, I would not recommend this to a friend.
Written by a customer while visiting hoover.com
Customer Rating
5
Excellent. Would buy again. One issue, closing in on 2
on April 18, 2020
Posted by: Empire
from Skowhegan,Maine
Verified Purchase:Yes
Excellent, would buy again. One issue, less then 2 years, the cord has become frayed at one point. Electrical tape has repaired it. Alos, I am not going to call it a manufacturer flaw but from normal usage Would like to know how to buy a new cord to replace it Although, i dont want to buy a replacement cord if the cord is going to cost close to 20-50% price of buying a new vacuum
I would recommend this to a friend!
Response from hoover.comBy hooverpwr, hooverpwr, April 21, 2022
Hi Empire, thank you for reviewing the Hoover WindTunnel T-Series Rewind Plus Upright Vacuum. We are here to help! Please call Hoover Customer Care at 800-944-9200. Thanks, Cierra - The Hoover Team
Written by a customer while visiting hoover.com
Posted by: ibollie67
from Mendocino, CA
Verified Purchase:Yes
This was a total waste of money. It drops dirt back on the floor when powered off, the "bag" doesn't empty cleanly, requiring manual removal of accumulated dirt balls, the cord gets extremely hot near the vacuum, and the cord dispenser in near the floor, allowing the cord to easily get caught up under the vacuum. Extremely disappointed, as we have always used Hoover vacs.
No, I would not recommend this to a friend.
Response from hoover.comBy hooverpwr, hooverpwr, April 21, 2022
Hi ibollie67! We appreciate the time you took to review your T-Series Rewind. We want to help. We always recommend pulling the cord all the way out to the yellow tape, as having any less can cause the cord to get warm from the motor which is normal. We also recommend emptying the dirt cup more often, as keeping it full can cause it to create a nest that is hard to remove. If further assistance is needed, please feel free to reach out to us on Facebook or Tweet us @HooverUSA. We're here for you!
Written by a customer while visiting hoover.com
Posted by: yolandalu
from Albuquerque, NM, USA
Verified Purchase:Yes
Was a replacement for another vacuum.works great...
No, I would not recommend this to a friend.
Written by a customer while visiting hoover.com
Posted by: ynwn
from Raleigh, NC
Verified Purchase:Yes
Great at first . Now that it is about 1 year old...not so much. The hand held spinning brush stopped working after the 2nd use. Cord does not stay out on own. I have to notch it at handle. Hepa (original & new) filter keeps popping out (had to tape it to stay in) Hose suctions is greatly reduced. No idea why. Nothing in hoses. Took apart because it was making loud noise. I did not throw away my old vaccume which turned out to be a good thing. I use it to clean this vaccume's filter. If I did not do this I would never get the cleaning done. I do have a pet and family on the messy side so vacumme gets used regulary. It still does carpet pretty well. But having to stop and empty vacumme two to threes times per vacumme is frustrating but this is my first bagless so maybe they are all like this.
No, I would not recommend this to a friend.
Response from hoover.comBy hooverpwr, hooverpwr, April 21, 2022
YNWN, so sorry you've had so much trouble.
Your Hoover came with a two-year warranty for manufacturer's defects. We'd recommend you take it in to a service shop to be looked at. See here for a list of authorized Hoover dealers: http://hoover.com/locator/
Let us know if we can help further!
Your Hoover came with a two-year warranty for manufacturer's defects. We'd recommend you take it in to a service shop to be looked at. See here for a list of authorized Hoover dealers: http://hoover.com/locator/
Let us know if we can help further!
Written by a customer while visiting hoover.com
Posted by: melway
from Denver, CO, USA
Verified Purchase:Yes
worked pretty well but stopped sucking after only 6 mos of using. checked all the troubleshooting suggestions but didn't help. so now have to take it in. what a pain
No, I would not recommend this to a friend.
Written by a customer while visiting hoover.com