Customer reviews from command.com
3M - Command Medium Picture-Hanging Strips (3-Pack) - White
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
527
4 Stars
65
3 Stars
13
2 Stars
15
1 Star
73
82%of customers recommend this product.
(
241 out of
295)
Customer Reviews for 3M - Command Medium Picture-Hanging Strips (3-Pack) - White
Customer Rating
1
Waste of money. Does not work
on September 30, 2022
Posted by: russ49
Gender:Male
Will not stick reliably to anything. Waste of money.
No, I would not recommend this to a friend.
Response from command.comBy Command, PACE Social Care, October 3, 2022
Hello, we apologize for your troubles! This product will hold up to 11x17" frame and 6lbs when 2 pairs used. We would love to learn more and ask that you connect with our product support team at 800-934-7355 and reference this case #35870108. Thank you for your review and we look forward to connecting with you!
Written by a customer while visiting command.com
Customer Rating
2
Product Failure
on April 30, 2023
Posted by: Unsatisfied1967
I have been using these products for family picture frames for about 4 months. They are beginning to fail at about 2 to 3 months. The larger frames have been the first to fail, and break on the floor on impact. None of these frames are over 1 pound...using multiple strips rated for 2.5 pounds or heavier (whatever in store). The smaller 4x6 frames remain attached.
I have identified two failure points. First, the strips coming off the walls. Not an issue for smallest frames, yet. Standard latex walls cleaned before application. Second, detachment from the frames itself, the adhesive side on the frame.
I have even used gorilla glue two-sided heavy duty tape on the frame, and then the Command strip on that tape. That just failed too after 2 months. It peeled off the gorilla tape which remains on the frame.
What I am unable to address if this may be a batch issue. I purchased several packages over a period from different stores. Otherwise I would have provided for help on root cause.
I had hoped to avoid nails in the walls, but there doesn't seem to be an alternative as this product is showing unreliability. For weightless plastic applications, it works. I have used other command products for years, which have mostly worked. For more practical uses on pricier objects, I would take caution and consider standard hooks.
Response from command.comBy 3M, 3M Care Team, May 1, 2023
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-934-7355 Mo-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
2
Not Reusable
on July 31, 2023
Posted by: Khaan3
I had used this product to hang a large collection of pictures and canvas but then had to move, and instead of being able to just purchase replaceable stickers betweeen Velcro and wall, I have to buy a whole pack again. This makes them not reusable and just once only, then we throw the whole lot out and have to start again. I wish we could buy packs of just the sticky components of these and then I could give 5 stars.
Response from command.comBy 3M, 3M Care Team, August 2, 2023
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-934-7355 Mo-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
3
Beginning to Fail
on November 9, 2023
Posted by: Mike E
Been using for years without issue until recently. Two pictures now have fallen off the wall in 4 months. This time caused damage to the baseboard. Don't know if I got a bad batch or what but not happy about it! It won't allow me to add the pic, but velcro sticks but sticky side came off of the frame. And yes, I did make sure the frame was clean at install.
Response from command.comBy 3M, 3M Care Team, November 10, 2023
Thank you for leaving your review. We are sorry to hear this and would not have expected the product to be as described. If you need any further assistance, please connect with us directly at 1-800-934-7355 Monday-Friday 8:00am-4:30pm CT.
Written by a customer while visiting command.com
Customer Rating
1
poor quality
on December 15, 2023
Posted by: JanetB
The adhesive strips are not as "sticky" as in years past and my Christmas lights start falling down within days of being hung. I can't imagine how they will do if it rains. I purchased new hooks this year and have already gone back to purchase refill adhesive strips.
NOTE: I've used command strips for years and never had a problem before; however, the QUALITY is definitely not the same.
NOTE: I've used command strips for years and never had a problem before; however, the QUALITY is definitely not the same.
Response from command.comBy 3M, 3M Care Team, December 18, 2023
Thank you for leaving your review. We are sorry to hear this and would not have expected the product to be as described. If you need any further assistance, please connect with us directly at 1-800-934-7355 Monday-Friday 8:00am-4:30pm CT.
Written by a customer while visiting command.com