Customer reviews from command.com
3M - Command Medium Picture-Hanging Strips (3-Pack) - White
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
527
4 Stars
65
3 Stars
13
2 Stars
15
1 Star
73
82%of customers recommend this product.
(
241 out of
295)
Customer Reviews for 3M - Command Medium Picture-Hanging Strips (3-Pack) - White
Customer Rating
5
It Works!!
on September 4, 2017
Posted by: Bela
from Vancouver, BC, Canada
Gender:Female
My daughter just moved in to her first apartment....she was told nails couldn't be used for hanging pictures.
We used the Command strips...they were easy to use and are holding framed prints easily...and no holes in the wall!
We used the Command strips...they were easy to use and are holding framed prints easily...and no holes in the wall!
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
1
Damaged. Not damage-free.
on November 7, 2012
Posted by: PaulaB
from Mary Esther FL
Gender:Female
Oh, my pricey purchase. Suggested by my new landlord to use your products was an excellent idea, although more expensive, UNTIL...I moved from the location when removing each type of COMMAND product I purchased peeled off LAYERS of paint and plaster from the wall's sheet rock surface. I was only saved from redeeming the cost of wall repair from my security deposit because it was the landlords suggestion to use them.
Because I used various types or styles of COMMAND and various weighted recommendations, I would like to say that SOME of them didn't cause damage, but sadly, they ALL did.
Effective while hanging, but more destructive than a nail hole that can easily be repaired with caulk or spackle.
My new dilemma is that I now have cinder block walls and can only hang things by drilling or have permanent echo. I won't use your product.
Written by a customer while visiting command.com
Customer Rating
1
Ruined My Wall!
on December 9, 2014
Posted by: Nicolelyn33
from Waterloo, IA, United States
Gender:Female
I just used the medium strips that are supposed to hold 12 pounds for a picture that easily weighs less than 5 pounds. It not only fell off my wall, it ripped the paint and a layer of my wall off my wall! This is not the first time I have used and had issues with these strips. They have come off before when I've used strips that were supposedly supposed to hold more weight than what I've tried putting up. I will not be using these anymore. Never again.
No, I would not recommend this to a friend.
Response from command.comBy Rachel, Customer Service, December 15, 2014
We are so sorry to see this damage to your wall. For any damage complaints we would ask customers contact our customer service team at 1-800-934-7355 M-F 7am to 6pm CT. We will ask a few questions about your application, which product you were using, and will work to find a resolution. We did receive your e-mail as well, and are looking forward to your call.
Written by a customer while visiting command.com
Customer Rating
1
Terrible . Doesn't stick to wall.
on December 30, 2014
Posted by: jdell
from florida
I followed the instructions, using more strips than recommended, just to be safe. On a (less than 6pounds) 16x20 frame, I used 4 sets, two on each side. I have used these on something smaller than 8x10 and it worked fine, but for anything larger than 8x10, it doesn't matter how many strips you use. It WILL NOT HOLD.
Ironically, I was initially pleased with the result and went to the store to buy more. When I returned, my picture frame had fallen and knocked down other things during the descent. Three of the four sets just did not adhere to the painted plaster (smooth) wall and the 4th set came apart at the velcro connection.
Ironically, I was initially pleased with the result and went to the store to buy more. When I returned, my picture frame had fallen and knocked down other things during the descent. Three of the four sets just did not adhere to the painted plaster (smooth) wall and the 4th set came apart at the velcro connection.
Since the brand new box had slightly longer strips, I thought I'd give them a try in addition to whatever slight stickiness may be salvaged from the fallen frame. I added FOUR more sets, covering the whole back outer edge of the frame (including the old strips from the first attempt). I pressed for almost a minute pushing my forearms into the sides to apply constant pressure on each whole side.
This time, it didn't even last a few minutes. I'm very disappointed and will try to return the newest box (I doubt I have the receipt for the first box and I used 4 sets already on the small frame a few weeks ago).
No, I would not recommend this to a friend.
Response from command.comBy Rachel, Customer Service, January 7, 2015
So sorry to hear of your experience with our picture hanging strips. There is a lot going on here and none of it is something we would expect. For any customer having trouble we would ask they contact our customer service team directly at 1-800-934-7355 M-F 7am to 6pm CT. We would expect all of our products to stay stuck as long as weight limits and surface preparation is followed. Please know we will reach out to you directly to offer assistance.
Written by a customer while visiting command.com
Customer Rating
1
It doesnt work on every wall.
on March 12, 2015
Posted by: leungp
from Singapore
Gender:Female
This hanging strip doesnt work on every wall especially on the matte wall, the frames keep falling off and chipped the wall paint. I have previously used this before in my old place which has different sort of wall paint, if you peel it correctly, it will not leave any marks but definitely does not work on matte wall.
No, I would not recommend this to a friend.
Written by a customer while visiting command.com
Customer Rating
1
Horrible
on April 29, 2015
Posted by: Lennie
from Naples, Fl
Gender:Female
I had a plaque hung with command picture hangers. It fell off the wall and I wanted to rehang it with a different method. When I carefully tried to remove the strip from the wall, it took off the paint and plaster. Now I must repaint an entire room. Clearly, small holes in the wall are better than this. And since I have many pictures hung with command, I will probably need to repaint the entire house when I'm ready to sell.
No, I would not recommend this to a friend.
Response from command.comBy Rachel, Customer Service, April 30, 2015
We absolutely would not expect them to allow the plaque to fall as long as weight limits were followed. We also would not expect removal damage if the strips are stretched down slowly as directed. Please know for any customer experiencing this that we would suggest they contact our customer service team at 1-800-934-7355 M-F 7am to 6pm CT. Please know we will be e-mailing you directly as well. Thanks for posting!
Written by a customer while visiting command.com
Customer Rating
1
Disappointing
on September 24, 2015
Posted by: Virginia
from Langley, BC, Canada
Gender:Female
Many of my pictures have fallen down at unexpected times. The frames have been broken and chunks of paint and gyproc have been torn from the walls
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, September 30, 2015
Hi, We're sorry to hear about the trouble you experienced. We'd like to know learn more about what happened. Please call us directly at 1-800-364-3577 so we can assist you. Thank you, and we look forward to hearing from you soon
Written by a customer while visiting command.com
Customer Rating
5
Great for Teachers
on August 7, 2016
Posted by: KatieLynn
from Houston, TX, United States
Gender:Female
[This review was collected as part of a promotion.] I tried these for my classroom and I am obsessed. Nothing would stay on my walls because it would get too humid on the weekend when they turn the air conditioning off. I even tried hot glue, nothing worked. I tried these and they are perfect. I teach Special Education and even if one of my kids rips a poster down we can just velcro it back.Pretty fantastic.
I would recommend this to a friend!
Written by a customer while visiting command.com