Customer reviews from Char-Broil, LLC
Char-Broil - Gas Grill - Black
Average customer rating
3.9
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
19
4 Stars
18
3 Stars
4
2 Stars
3
1 Star
5
84%of customers recommend this product.
(
37 out of
44)
Customer Reviews for Char-Broil - Gas Grill - Black
Customer Rating
4
on August 30, 2014
Posted by: Sailor
from Pinellas Park, FL, United States
Gender:Female
Length of ownership:1 week
This was an exciting experience. Just got my new Char-Broil grill and was able to assemble it without any problems by using the step by step instructions that were provided. I am looking forward to grilling out. Thanks for providing such a great product that even a "senior" lady can use!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 28, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Design flaw
on April 19, 2015
Posted by: eaureli
Had to return it.The bottom frame doesn't line up with the top.
Response from Char-Broil, LLCBy LindsayB, SME, April 22, 2015
We are sorry to hear of the issue encountered with your new grill. We value you as a Char-Broil customer and would like for you to enjoy using your grill. We understand that you have returned the model, but if you encounter any further issues, please don't hesitate to give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: J man
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
I have owned a CharBroil for 8 years and love it...still going strong! I recently bought this new small traditional 2 burner CharBroil and assembled it for my daughter after buying another "no name" grill for her less than 2 years ago which was horrible, unsafe, and is rusting and falling apart already. The quality of this CharBroil product is exceptional. Perfect for a small family. I am 62 years old and have bought and assembled a number of grills in my day, and can not say enough good things about CharBroil. Perfectly machined parts, solid as a rock when assembled, designed with safety and durability in mind, finished perfectly (does not rust even if stored outside with no cover!), no missing parts, just a high quality product for a very reasonable price. You do good work, CharBroil!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, February 9, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Medium grill that cooks like a much larger one.
on July 9, 2014
Posted by: Wayne61
from Point Pleasant Beach, NJ, United States
Gender:Male
Length of ownership:1 month
When I bought this grill about a month ago I thought it was going to replace the same one that I had previously bought 6 years earlier. It turns out that in those 6 years Char-Broil made major improvements and upgrades! For the price I paid catching it on sale this grill was a major steal. The only problem I can complain about is the assembly as the directions are correct but it does take a little more time than I thought.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, March 14, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Problem assembling the grill
on May 17, 2015
Posted by: sbal
I am trying to attach bottom grill pan and it does not match with legs. Can not put any screw through the legs.
Response from Char-Broil, LLCBy SME, November 7, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: kevmagee
from Sevierville, TN, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
Verified Purchase:Yes
Not the best quality. The knobs are cheap and doesn't cook evenly.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, July 28, 2014
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: byron
from Oklahoma City, OK, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
The grill was what I expected for the cost. It is too light weight so it shakes and moves when scrubbing the grate. Other than that the grill cooked fairly evenly and always ignited easily.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Alyssa, Char-Broil, August 12, 2014
I apologize that this is meeting your grilling needs! Please give us a call to go over any issues or concerns you have with your model: 1-800-241-7548. For future cleaning, please remove your grates from your grill before cleaning.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Instruction Manual Very Hard to Understand
on January 5, 2015
Posted by: 36933705
from Illinois, United States
Gender:Male
Length of ownership:1 week
Instruction Manual Very Hard to Understand, Have never had such a bad experience with a product like I have had with this One!!!!! Never again will we purchase Char-Broil Over 4 hours of putting together to find out it was wrong manual sucks ended up putting pit out in the trash!!!
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, January 9, 2015
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC