Customer reviews from startech.com
StarTech.com - Thunderbolt 2 4K Docking Station for Laptops - Silver
Average customer rating
4.1
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
11
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
3
Customer Reviews for StarTech.com - Thunderbolt 2 4K Docking Station for Laptops - Silver
Customer Rating
5
Two displays on my Mac Pro
on October 25, 2018
Posted by: Tom S
I needed to connect two displays and several peripherals to my Mac Pro. This device works great and solved my problem.
Written by a customer while visiting startech.com
Customer Rating
5
Mac fans will love this dock.
on December 30, 2016
Posted by: Tazbier3
The Thunderbolt 2 4K Laptop Docking Station was a perfect compliment to my Apple MacBook Pro in build quality and color. This silver polished look matches well on my desk and with the 2x Thunderbolt outputs I can run dual monitors up to 4K at 3840x1440 resolution. The 3x USB 3.0 hub ports will be used daily for external drive, smart card reader and iPhone hookup.
Written by a customer while visiting startech.com
Customer Rating
4
Good, but I need support for two monitors
on March 8, 2017
Posted by: psterk
I am happy with this docking station except that I wish I could plug in two monitors. Currently, the station only supports one. The other monitor's connector plugs directly into my laptop. Almost there, but not quite.
Response from startech.comBy Barry, Customer Support, March 28, 2017
Hello,
Thanks for sharing your review with us.
The Thunderbolt dock can take advantage of two displays if you have a compatible computer.
To use two displays the dock can connect to an HDMI and a Thunderbolt display. Please note that you cannot use a mini DisplayPort display in place of the Thunderbolt display, despite using the same style connector.
If you have any further questions, please let us know.
Thanks for sharing your review with us.
The Thunderbolt dock can take advantage of two displays if you have a compatible computer.
To use two displays the dock can connect to an HDMI and a Thunderbolt display. Please note that you cannot use a mini DisplayPort display in place of the Thunderbolt display, despite using the same style connector.
If you have any further questions, please let us know.
Written by a customer while visiting startech.com
Customer Rating
5
on March 26, 2017
Posted by: J W R
I concur with all the above reviews on the solid build, good looks and excellent functionality of this dock.
I have it installed on our office's main boardroom for guest connectivity to our video display system and it works well and looks great.
I know this isn't the main purpose for this dock, but it would be all that better if it had two HDMI ports.
Contrary to a review above, I don't think it needs more than 2 thunderbolt ports because Thunderbolt devices should be able to daisy chain. Every TB device should have two ports to pass the signal through, displays and storage devices as well.
I have it installed on our office's main boardroom for guest connectivity to our video display system and it works well and looks great.
I know this isn't the main purpose for this dock, but it would be all that better if it had two HDMI ports.
Contrary to a review above, I don't think it needs more than 2 thunderbolt ports because Thunderbolt devices should be able to daisy chain. Every TB device should have two ports to pass the signal through, displays and storage devices as well.
I received this product in exchange for an unbiased review.
Written by a customer while visiting startech.com
Customer Rating
1
Does not work as needed
on January 18, 2018
Posted by: mattyb
We bought this at work for my Macbook Pro and external monitor (acer B326HUL). It doesn't work plain and simple. We sent it back and they gave us a replacement and same issues. It doesn't communicate well with monitor, so we still have to plug into laptop. I've talked to tech, and their tech support and still nothing. Also, seems to have issues with audio. It will occasionally switch between headphones and internal laptop speakers. A dud. I'm literally looking at it right now, and asking myself 'why is this on my desk?' I use another brand at home on an identical set-up and do not have these issues.
Response from startech.comBy Sam, Customer Service, January 18, 2018
Thank you for your review of TB2DOCK4KDHC. We're very sorry about the ongoing issues you've experienced with it.
With flickering issues like those you've had, we suggest resetting the NVRAM and SMC of your MacBook Pro. Another great step is to ensure your MacOS is fully updated.
We recommend contacting directly so we can help resolve these issues as quickly as possible. Our Technical Support Advisors can be reached 24 hours a day, 5 days a week at 1-800-265-1844 or at https://www.startech.com/Chat. Please refer to your case number, 306-5800909, when you contact us.
With flickering issues like those you've had, we suggest resetting the NVRAM and SMC of your MacBook Pro. Another great step is to ensure your MacOS is fully updated.
We recommend contacting directly so we can help resolve these issues as quickly as possible. Our Technical Support Advisors can be reached 24 hours a day, 5 days a week at 1-800-265-1844 or at https://www.startech.com/Chat. Please refer to your case number, 306-5800909, when you contact us.
Written by a customer while visiting startech.com
Customer Rating
1
Not dual display on MAc OS
on March 2, 2018
Posted by: BigO
No dmg found to work 2 display (1 HDMI+1 TB) totally disapointed
Response from startech.comBy Brian, Customer Support, March 3, 2018
Thank you for taking the time to share your experience with the TB2DOCK4KDHC docking station. We appreciate your feedback and want to help.
On macOS 10.9 and newer this dock is Plug and Play, and doesn't require any additional driver installation.
In regards to the video issue, could you let us know the types of monitor you have and if you are using any adapters with the dock? Please also note that a dual monitor setup can only be achieved when using an HDMI and a true Thunderbolt Display simultaneously.
Our products include free lifetime technical support, so if there are any additional questions or concerns, please get in touch with us.
On macOS 10.9 and newer this dock is Plug and Play, and doesn't require any additional driver installation.
In regards to the video issue, could you let us know the types of monitor you have and if you are using any adapters with the dock? Please also note that a dual monitor setup can only be achieved when using an HDMI and a true Thunderbolt Display simultaneously.
Our products include free lifetime technical support, so if there are any additional questions or concerns, please get in touch with us.
Written by a customer while visiting startech.com
Customer Rating
5
Plug and Play
on September 12, 2018
Posted by: AncientJim
Unit arrived yesterday. I plugged in monitor (via Thunderbolt port), MacBook Pro (15" w/ Retina display running OSX 10.13.6) and two peripherals. Everything worked as soon as the unit was powered. Also charged my iPhone This all took no more than five minutes, including the opening of the box! Yes, plug and play as described. Looks great, too.
Written by a customer while visiting startech.com
Customer Rating
5
Speed improvement over USB 3
on August 26, 2024
Posted by: VikingShips
I picked up this dock used, and it still works like a charm. It's connected to my 2015 iMac. I've connected a 4 drive raid via eSata cable and it has boosted performance nearly 50% over USB 3 connections. The HDMI works great with a second display. Love the extra USB ports. The thunderbolt cable seems to handle all the data I can throw at it without slowing anything down.
Great product!
Written by a customer while visiting startech.com