Customer reviews from bestbuy-ca
iSmartAlarm - Preferred Package Indoor Wireless Security System - White
Average customer rating
1.5 out of 5
1.5
(4 Reviews)
Open Ratings Snapshot
Rating breakdown 4 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
3
0%of customers recommend this product. 
(
0 out of 3
)
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Customer Reviews for iSmartAlarm - Preferred Package Indoor Wireless Security System - White
Customer Rating
3 out of 5
3
Good system but does not last / glitchy
on May 18, 2020
Posted by: Defog81
from Waterloo
I invested a lot in the system having bought additional contact and motion sensor. Then after about 1.5 years the cube base station intermittently started giving me what I call the red light of death. No matter what I did, it would not fully power up and connect to the network. It took a month of back and forth emails with support (which was actually very technical) to temporarily fix it. The solution was to jiggle the ethernet and plug in in and out like 10 times until it connected. This is not a joke, that was the only thing that worked (and was not a bad cable)
But the problem returned and eventually I gave up. No sitting to wait for this thing to go on sale so I can re-buy it. As much as I hate to give them more money, its a wasted investment if I can't use all the sensors.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1 out of 5
1
It’s just belongs to garbage, don’t bother
on March 15, 2020
Posted by: Bad iSmartAlarm
from Vancouver
I try to make this system working for two years now. Between soooo many false alarm, loosing connection with internet, poor Costner service and trying to rest this garbage piece of equipment, I’m giving up!!
This system will never give you a peace of mind and make you feel safe.
Try something else!!!!
Written by a customer while visiting bestbuy-ca
Customer Rating
1 out of 5
1
Not a reliable system. No support. Always down.
on September 11, 2020
Posted by: JUD
from Stouffville
I don't recommend. Always down. Cant arm the system. Company does not reply.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1 out of 5
1
Ismartalarm
on January 26, 2021
Posted by: Dartanyan
from Grande Prairie, Alberta
Company is out of business as of January 10, 2021.
Don’t buy this, even if on sale...
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca