Customer reviews from geappliances.com
GE Profile - 36 inches - Convertible - Island Range Hood - Stainless Steel
Average customer rating
4
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
32
4 Stars
10
3 Stars
5
2 Stars
5
1 Star
5
78%of customers recommend this product.
(
42 out of
54)
Customer Reviews for GE Profile - 36 inches - Convertible - Island Range Hood - Stainless Steel
Customer Rating
5
Strictly DIY
on February 23, 2026
Posted by: RLH78
from Independence, Mo.
I spanned 6 ceiling joists in the attic with steel angle iron to hold the weight on both sides. Tubed exhaust through roof with goose neck vent. Works great. Had to take stainless covers to machine shop to take off about 8" length. 8 years later. Good quality. A good DIY project only if you understand how to use tools.
Now have burned out light bulb. Don't know how to replace it!
Can any DIY tell me how?
Now have burned out light bulb. Don't know how to replace it!
Can any DIY tell me how?
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad Motor
on November 5, 2024
Posted by: HK23
from NJ
I agree that GE makes sure that appliance stops working in 3 years or less . We bought this hood in November 2021 and it (motor/Blower) broke in October 2024, repairing / replacement cost is more than the product value or can buy new one instead. Our home insurance does not cover this equipment either because it is not attached to the range . Not sure what to do at this point.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, November 6, 2024
We want to help out with your hood not working. We're going to have one of our agents get in touch over email. Please respond whenever you get the chance.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on October 12, 2023
Posted by: Rusty657
Clean appearance, lighting is great and the amount of speeds of fan is great.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT BUY
on July 21, 2023
Posted by: Stupid shopper
G.E. has developed the perfect business model. Make a product that breaks after 3 years, with moderate use (motor failure) and than have the replacement part cost more than buying a brand new model. Not to mention that it keeps the service technicians busy and well paid to inspect the unit which they probably knew the outcome before even looking at the unit.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, July 24, 2023
Hi,
We're glad you left a review. Having the motor of your appliance break can be worrying and we're sorry this happened. Your experience is important to us, and we'll make sure our design team sees your comments about the durability of this model.
Thank you.
-Sylvia@GEA
We're glad you left a review. Having the motor of your appliance break can be worrying and we're sorry this happened. Your experience is important to us, and we'll make sure our design team sees your comments about the durability of this model.
Thank you.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice style, poor installation instructions
on March 20, 2023
Posted by: Thomas J Tucson AZ
from Tucson, AZ
Pro:
- stylish design, quality stainless steel, modern aesthetic
- strong fan, however 4th speed (BOOST) remains on only temporarily for a couple minutes before kicking back down to 3rd speed...this is not mentioned anywhere in literature
Cons:
- My parts packet was missing leveling screws (shimmed ceiling support instead)
- 4 LED lighting only has 2 fixed settings...high and low. Would definitely prefer adjustable dimming knob to select high/low and everything in between
- LED Kelvin level is fixed, you cannot choose warmer settings (2700K - 3500K etc)...there should be an internal switch to allow 4-5 settings like most LED fixtures sold
- To replace LED bulbs (if one burns out for example) the literature states "LED lights lights are replaceable by a service technician only...see Owners Manual for service contact information." Why? Well because one needs to remove 12 screws in order to drop the bottom panel and expose the bulb wiring harness. This reflects poor engineering and foresight, leading to unnecessary and costly service calls. Each bulb should be accessible by perhaps unscrewing individual lens covers and simply replacing the bulb. Or something similar.
- Installation instructions are poor and the illustrations are lacking.
a. This is an ISLAND RANGE HOOD yet the directions state in a few areas the "These vent hoods are designed to be installed onto a wall with no above cabinets." and "This hood must be installed onto a wall." Clearly this verbiage belongs in another manual, and is boilerplate apparently.
b. Steps 3 through 7 are poorly written and illustrated. For example, there is not reference to ceiling height and desired clearances when attaching the lower vertical supports to the lower horizontal supports. Step 6 illustration only shows the lower assembly when it should actually show both lower and upper attached to the ceiling.
c. 8" duct illustrations and installation steps are omitted from all the steps except #10. Would be helpful if this were detailed.
d. In my application the ceiling height was 97" so I did not use the upper duct covers (vented), because doing so would have resulted in the vent hood installation height of only 24" above the cooktop (Table PV977, page12). This was unacceptably low. I used the lower vertical supports only, and cut/drilled them as required to fit. Obviously this was a modification from the instructions, but based on what I've seen on YouTube, I'm not the only one to face this issue. Maybe a reference to "modify for your application" would have been a welcome instruction.
- stylish design, quality stainless steel, modern aesthetic
- strong fan, however 4th speed (BOOST) remains on only temporarily for a couple minutes before kicking back down to 3rd speed...this is not mentioned anywhere in literature
Cons:
- My parts packet was missing leveling screws (shimmed ceiling support instead)
- 4 LED lighting only has 2 fixed settings...high and low. Would definitely prefer adjustable dimming knob to select high/low and everything in between
- LED Kelvin level is fixed, you cannot choose warmer settings (2700K - 3500K etc)...there should be an internal switch to allow 4-5 settings like most LED fixtures sold
- To replace LED bulbs (if one burns out for example) the literature states "LED lights lights are replaceable by a service technician only...see Owners Manual for service contact information." Why? Well because one needs to remove 12 screws in order to drop the bottom panel and expose the bulb wiring harness. This reflects poor engineering and foresight, leading to unnecessary and costly service calls. Each bulb should be accessible by perhaps unscrewing individual lens covers and simply replacing the bulb. Or something similar.
- Installation instructions are poor and the illustrations are lacking.
a. This is an ISLAND RANGE HOOD yet the directions state in a few areas the "These vent hoods are designed to be installed onto a wall with no above cabinets." and "This hood must be installed onto a wall." Clearly this verbiage belongs in another manual, and is boilerplate apparently.
b. Steps 3 through 7 are poorly written and illustrated. For example, there is not reference to ceiling height and desired clearances when attaching the lower vertical supports to the lower horizontal supports. Step 6 illustration only shows the lower assembly when it should actually show both lower and upper attached to the ceiling.
c. 8" duct illustrations and installation steps are omitted from all the steps except #10. Would be helpful if this were detailed.
d. In my application the ceiling height was 97" so I did not use the upper duct covers (vented), because doing so would have resulted in the vent hood installation height of only 24" above the cooktop (Table PV977, page12). This was unacceptably low. I used the lower vertical supports only, and cut/drilled them as required to fit. Obviously this was a modification from the instructions, but based on what I've seen on YouTube, I'm not the only one to face this issue. Maybe a reference to "modify for your application" would have been a welcome instruction.
I would recommend this to a friend!
Features
3
Performance
4
Quality
4
Value
4
Response from geappliances.comBy GE_Appliances, March 23, 2023
Hello - Thank you for checking in and leaving your feedback. We can't express enough just how important it is.
We are happy to hear that you love the sleek design and appearance of this vent hood. This is certainly not the experience we wish for our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
Thank you again for sharing your honest feedback, as it allows us to learn and improve our products for the future.
-Charlie@GEA
We are happy to hear that you love the sleek design and appearance of this vent hood. This is certainly not the experience we wish for our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
Thank you again for sharing your honest feedback, as it allows us to learn and improve our products for the future.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Dissapointed it can be used only in high ceilings
on December 21, 2021
Posted by: teag
from miami, fl
Bought it for a 8 feet ceiling and it is to high without no option to raise it.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, December 30, 2021
Hi - Thank you for having purchased this GE Profile vent hood. We are sorry to hear you are disappointed in your purchase. Based on the information we have available, the supplied duct covers will accommodate ceiling heights ranging from 7'11" to 9'10". Please review the installation instructions for additional information -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000915.pdf -- We hope you find this helpful. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Fan really wrong, but moves easy
on December 2, 2021
Posted by: Amontoya
from Houston, Texas
I like fan strenght, my dislike would be its not sturdy enough. Moves, even with attached to main studs. Light settings brightness is also great.
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Geoff@GEA, GE Appliances, December 3, 2021
We appreciate you writing this review. Your feedback is important to our Ventilation team and we will forward this to them for future consideration. Happy Holidays! Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Looks awesome; works very well
on October 14, 2021
Posted by: Andree99
from Columbia, MD
Be careful when ordering this. This is way too long for an 8 foot ceiling. I had to get it trimmed down to accommodate a low ceiling (and that was difficult to find someone who could do the job properly.) This is better suited for a 9-10 ceiling height. (Had to get two light fixtures replaced soon after it was installed.). The clearance from the countertop is 30 inches after 8 inches was trimmed off.
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com