Customer reviews from breville.com
Breville - Smart Oven Convection Toaster/Pizza Oven - Silver
Average customer rating
4.2
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
202
4 Stars
31
3 Stars
14
2 Stars
18
1 Star
29
80%of customers recommend this product.
(
201 out of
252)
Customer Reviews for Breville - Smart Oven Convection Toaster/Pizza Oven - Silver
Customer Rating
5
Incredible ovens - cook as good or better than my commercial gas oven
on April 14, 2024
Posted by: Coloradocooker
I bought my first Breville Smart Oven in 2013. I replaced it last year - not because the old one quit working, but because it was looking old in the kitchen. These ovens cook perfectly - I cook homeade pies, cake, pizza, roasts, chicken - anything that will fit. Over the years I've bought special sized cooking pans to fit the oven so that I could bake/roast anything but a large cake or roast. We liked the oven so much that a few months ago we decided to buy a second oven to cook fries when the first oven is being used. The only complaint that I have is that the timer won't go past two hours, which is a pain when I slow cook a roast for 6-8 hours. We use the Breville oven quite a bit more than our commercial oven, as it doesn't heat the house up like the big oven.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
SETexss
on April 3, 2024
Posted by: Dewanna
If I could give 10 stars I would, bought my oven 2013 and it has been through hurricane Harvey and everything after that, it’s a jewel to me, never miss a day using it. If it ever quits, I will buy another Breville…maybe a smart oven Pro because it’s a little bigger
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Banging sound
on March 6, 2024
Posted by: Barbara
This is our second Breville toaster oven. When operating on cooking mode there is a loud banging sound. Supposedly like expansion?!? I don’t know what it is sooo annoying!! Need advice
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, March 8, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
2nd oven, same issues!!
on February 13, 2024
Posted by: ccupike23
I bought 2 of these ovens within the past 4 years. When it works, it's great. It heats fairly evenly and is large enough to feed a family of 4. The issue is with their build quality, specifically with the convection fan. This feature was the #1 reason why I chose this oven over a few others. Both of my ovens' convection fans died within 18 months of purchase. The fix is really expensive and would leave us without a piece of equipment that we use nearly every day. I wish their build quality matched the price they charge for their ovens. Not sure if I can recommend in good conscience.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Support, February 14, 2024
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/new-community-case?language=en_US®ion=us&brand=breville with a subject line of BVUS240214-RS. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can send us an email to askus@brevilleusa.com and include the same information.
Written by a customer while visiting breville.com
Customer Rating
5
Great counter top oven!
on January 27, 2024
Posted by: Mary
I’ve had this toaster oven nearly 15 years. As a single, it’s the perfect size for me to do all of my cooking, baking and roasting in. It gets used at least daily. Unfortunately, the spring on the door broke and now it won’t stay closed unless I put something in front of the door to keep it closed. It’s definitely going back on my wish list so I can have a replacement, no others compare.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Outstanding machine, but they don't last
on January 25, 2024
Posted by: BigBlock
Purchased one of these about 15 years ago. It lasted about 10 years and then the power switch went out and was not repairable. We bought a new one because we'd really liked the first one and now, 5 years later, the convection fan stopped working and the power switch is fickle, too. They are great appliances until they stop working altogether.
Response from breville.comBy Customer Service, January 25, 2024
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Still Defective Start Button
on January 23, 2024
Posted by: Mak
I have now had three of these units, and each has the identical problem that the "Start" button begins to work unreliably to turn on the machine, and even more alarmingly does not always turn off the machine so that you think it's off but it's really on. I bought my last one thinking that Breville must have fixed this defect in new units by now, but nope.
Response from breville.comBy Customer Service, January 24, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
4
Loved it for many years
on January 19, 2024
Posted by: MN
I received this as a gift in 2016. It worked great until a year ago. Now the fan is very loud. Still heats fine. I wish there was an easy way to make the fan quieter.
I would recommend this to a friend!
Written by a customer while visiting breville.com