Customer reviews from breville.com
Breville - Smart Oven Convection Toaster/Pizza Oven - Silver
Average customer rating
4.2
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
202
4 Stars
31
3 Stars
14
2 Stars
18
1 Star
29
80%of customers recommend this product.
(
201 out of
252)
Customer Reviews for Breville - Smart Oven Convection Toaster/Pizza Oven - Silver
Customer Rating
3
Worked well for 3 years
on May 26, 2021
Posted by: Simon
Bought this for my 90 year old mother and it worked very well for 3 years. She loved using it instead of her larger oven. BUT it now doesn't reach temperature. The preheating beeps but the temperature hasn't been achieved. We are disappointed as it's only been 3 years. I will try the service number tomorrow. But surely we expect more from our appliances than 3 years. I would recommend this to a friend but say that it has a lifespan of 3 years.
Mum would've given 5 stars but... 3 year lifespan took 2 stars away. I will post another review after speaking to service.
Mum would've given 5 stars but... 3 year lifespan took 2 stars away. I will post another review after speaking to service.
I would recommend this to a friend!
Response from breville.comBy Consumer Support, May 27, 2021
The oven is designed to preheat to 75% of the desired temperature, then indicate that it's done preheating. However, we want to make sure there isn't anything else that may be occurring that we can help with. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Finicky and unreliable!!!
on May 15, 2021
Posted by: Bill
Got this because it "looked good". First off the convection fan was always loud, did an exchange and even the replacement had a loud fan. Fan continued to get louder over time and 2 Years later, convection fan failed. Also, the control buttons or horrible. You have to turn the knobs incredibly slows for them to change function, or temperature or time. You turn them what would be normal speed and they do nothing or over-react. Lastly, the stop/start button is the same, finicky. Overall, what a hunk of junk especially for the cost and time to failure.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 17, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: R.
Verified Purchase:Yes
Smart Oven is great. Toasted my bagels perfectly!
Written by a customer while visiting breville.com
Customer Rating
1
Convection fan stopped spinning after 23 months.
on May 10, 2021
Posted by: Brian
I purchased this oven and really loved it. However after 23 months, much like many many others, the convection fan stopped spinning. I tried silicon based lubricates on the fan shaft and that did not keep it working as intended. If you stand the oven on its side, the fan spins as intended, but you can't bake that way.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 11, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
4
Great Oven for Speed, Versatility, Size and Function....but....
on May 9, 2021
Posted by: PamH
We used an older model Breville toaster oven (BOV800XL Smart Oven) for about 5 years. When the convection fan went out after 13 months, there was of course no warranty and the replacement part was too expensive. I am only posting this comment because I see that the convection fan failure (from another post) is still an issue. I suspect some of the "pros" of the Breville lineup still exist as well as a few "cons." PRO features: fast cooking (when the convection fan worked) auto timer, size (could use it for most any oven need), the settings (roast, toast, bagel, oven, broil, warm, slow cook) and temp (from 120 degrees to 500 degrees), interior light, removeable crumb tray, top handle opening, glass front and CUSTOMER SERVICE. (Even though they didn't send me a free fan motor...which I thought should have considering it was expensive appliance that should have not failed.... they did send a new crumb tray and were responsive and courteous). CONS: Difficult to clean. You have to wipe this down after each use, including the glass front. If something does gets baked on then it is impossible to remove. If it was just 2" wider (inside) then a 9x13 pan with handles would fit. Convection fan was very loud. SUGGESTION: a second oven rack capacity would have been nice SUMMARY; I used this oven everyday and it is now at a secondary home. Overall, it was a great oven and I hope the newer models have eliminated most of the "con" features as I am in the market for another Breville.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Anonymous
Verified Purchase:Yes
This is my second Breville Oven. It does everything I need and in Florida it eliminates the need to use the big oven in the stove which overheats the kitchen.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
My new breville ovenl
on April 29, 2021
Posted by: Harleygirl
I love my oven . I don't use my regular stove oven at all any more. Want to thank a couple of the people that works there for all their help in getting my replacement and that I can now finally use my oven. It is fantastic. I will be telling more people about the breville smart oven. Ty
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Huge disappointment
on April 25, 2021
Posted by: shelley
I loved this oven. It was an expensive splurge, but I thought it was worth it...and then it started malfunctioning. First, the on button would only work intermittently. Then it started shutting off while cooking. And finally it stopped entirely and is just...dead. I thought maybe the wall outlet was faulty, so I tried it in several other rooms in the house. Nope, it's a goner. An appliance this expensive should last longer than a couple of years. I see others have had the same problem. Wish I'd read the reviews first.
No, I would not recommend this to a friend.
Response from breville.comBy CS, May 3, 2021
We are very sorry to hear about your experience. We would very much like to see if we can assist you. We were able to locate your case in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com