Customer reviews from breville.com
Breville - Smart Oven Convection Toaster/Pizza Oven - Silver
Average customer rating
4.2
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
202
4 Stars
31
3 Stars
14
2 Stars
18
1 Star
29
80%of customers recommend this product.
(
201 out of
252)
Customer Reviews for Breville - Smart Oven Convection Toaster/Pizza Oven - Silver
Customer Rating
4
Excellent countertop oven now with screeching door
on June 27, 2021
Posted by: Hugh
We purchased this item in 2012 so the review is based on nine years of use. In short this is a great product and the most frequently used appliance in the kitchen. Shortly after the one-year mark it had a major electronic failure - no lights or function from the control panel. When I contacted Breville and described the problem they offered to send out a new oven in exchange even though the warranty period was past. The replacement oven has never had any electronic problems in the eight years since. Yes, I wish it had an internal light to see what was cooking better without opening the door. The only irritation and problem with this oven concerns the door - when you open it screeches - a serious metal on metal scraping. It isn't the hinge exactly; it originates from the slotted strap on the left hand side that limits the door travel (picture) and probably a pin hidden under the cover. I have tried silicone grease and graphite on the strap and adjusting the two screws by the hinge inside the oven - none of these provide other than a temporary respite from the door opening/closing noise. The picture shows that this rubbing is actually wearing away metal on one side of the strap.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Peter in North Carolina
Verified Purchase:Yes
It's a great little oven and I also got wonderful customer service when they replaced, free, my first one which broke down well after the warranty ended.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Happy Toast
Verified Purchase:Yes
The Breville Smart Oven fits so well into my kitchen routine. It gets used daily so it’s proved easily that it’s a workhorse.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
4
WRONG PRODUCTS SPEC
on June 17, 2021
Posted by: Predator
Excellent looking Oven as long you don't have to clean it because nothing come off easy!!!
And Products measurements are wrong, it should be 18.15x12x10
And Products measurements are wrong, it should be 18.15x12x10
I would recommend this to a friend!
Response from breville.comBy Consumer Support, June 17, 2021
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Les M
Verified Purchase:Yes
I had trouble with the electrical panel sometimes having to hit start 4-6 times for it to "take". Got anew one. This kept giving the E05 error and shutting off. It wasn't too many devices plugged in as indicated. warranty sent a new one. this is doing it too :(
I would recommend this to a friend!
Response from breville.comBy Consumer Support, June 7, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Mary
Verified Purchase:Yes
Oven is so easy to use! I live in Florida so I like that the oven does not heat the kitchen the way that the stove does.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Rick
Verified Purchase:Yes
Works great and is super easy to use. Even toasting. Has us using the toaster oven more.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Chef Jack
Verified Purchase:Yes
The most useful appliance I own. Does everything makes toast, can air fry with basket I bought separately, slow cook in my cast iron pot and of course defrost, and bake almost anything. At counter level it is easy to keep an eye on new recipes I’m trying out.
Written by a customer while visiting breville.com