Customer reviews from breville.com
Breville - Smart Oven Convection Toaster/Pizza Oven - Silver
Average customer rating
4.2
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
202
4 Stars
31
3 Stars
14
2 Stars
18
1 Star
29
80%of customers recommend this product.
(
201 out of
252)
Customer Reviews for Breville - Smart Oven Convection Toaster/Pizza Oven - Silver
Customer Rating
1
Broke just after 1 year
on October 19, 2021
Posted by: Damian
We wanted to spend little more to get a better oven but it's not the case. The common problem is the main board has buttons soldered on and those buttons go bad. When you hit start it thinks you're pressing convection. Sometimes you press start 5-15 times it starts but there is nothing more annoying to other sleeping people in the house that beeping that button 10 times. Now I can't even find a replacement board.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, October 19, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Susan
Verified Purchase:Yes
Bulb was broken, spent a ridiculous amount of time trying to get a replacement. Gave up. I have a new oven that does not work.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, October 14, 2021
We are very sorry to hear about your experience. I see that we reached out to you via email on 9/16, but didn't receive a response. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Dghills
Verified Purchase:Yes
Easy to use, all modes cook well, very intuitive controls.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: M Recabo
Verified Purchase:Yes
This was my third replacement smart oven and luckily this one is working perfectly. I use it at least every other day and have had good results. I appreciate that Breville stood behind their product and automatically provided me with the way to send back the product. Also at no cost to me. This is the way a company should stand behind their products. I wish GE would take a lesson.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Jt
Verified Purchase:Yes
I appreciate you sending me the reconditioned oven to replace the one that was no longer safe to use due to issues with the on/off and other controls. However, the rack that was included was dirty - had food stuck to it.
I would recommend this to a friend!
Response from breville.comBy Consumer Support, August 30, 2021
We're sorry to hear of your experience with the appliance. We do see you were able to contact a representative, and that they were able to assist you. Thank you for allowing us to rectify the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Customer Rating
5
GREAT LITTLE OVEN
on August 25, 2021
Posted by: Brian
Got this almost ten years ago and the thing still rocks. Does whatever you need it to (except the new Air Fry and Slow Cook modes). But we have a stove for that and slow cooker and another companiy’s XL Foodie for other modes of cooking. This oven is top notch.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Poor quality
on August 24, 2021
Posted by: Roger
We bought the BOV845 BSSUSC two years ago and within the first year the convection fan started to make noise. Then this year the oven quit working all together. I replaced the thermal fuse to no avail. There are no parts available to even try to fix it. Very disappointed! We paid alot and thought we were getting a quality product but we didn't We will not be buying another Breville.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, August 25, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Very Disappointing
on August 15, 2021
Posted by: Chantay
I bought this on 06/20/21... It is now 08/15/2021 and today we have an EO5 error. This toaster, would literally go weeks without being used. Lucky, if we used it twice a month. And when we did, it was for little things like toast. Can't for the life of me understand why it is malfunctioning unless Breville used cheap parts and sold people a toaster they knew was defective and would break down in just over a year. Too many comments on here where people are experiencing the same issues. What a crappy item and company!
Response from breville.comBy Consumer Support, August 16, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com