I purchased my Breville convection smart oven over 6 years ago. I use it several times each day. I may use the big oven twice a year but I could do without it since I use my Breville daily. The only "problem" I have had with it is the buttons get confused at times so I have to press the button several times for the right function to work. It is quiet and hardly know it is on. I love the beep it makes when the time is over and done. I would purchase it again and my sister n law got one after seeing mine. She loves hers too.
This is my third one. The control buttons keep failing after some use. The start button causes the convection to switch on and off. After a few hits it works for a while. LOVE the oven. I just wish it lasted longer. Breville makes some of the best stuff.
Impressed by the rapidity of response to my need for a repair to a decade old toaster oven. Quite delighted to receive a new oven for the cost of a repair!
The convection fan stopped working about a year and a half after purchase, and it makes a horrible noise if turned on. The buttons and knobs don't work properly. It still cooks food, but the pricier high end features proved to be not worth it. This is the second Breville oven I've purchased with similar problems. I'm looking to resplace it for a model with an air fry feature, but based on these similar reviews, I will be looking for a new brand.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, April 11, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
first the convection fan died. Then the oven just began shutting off. Now it's dead. And warranty has expired. Never again.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, April 4, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
I have had my smart oven for many yrs. Never has let me down cooks even and when the start button went out I was out of warranty. Breville had me return it to look at what they could fix and instead gave me a new one. With a low repair service fee. Have a coffee oracle and love it too.