Customer reviews from breville.com
Breville - Smart Oven Convection Toaster/Pizza Oven - Silver
Average customer rating
4.2
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
202
4 Stars
31
3 Stars
14
2 Stars
18
1 Star
29
80%of customers recommend this product.
(
201 out of
252)
Customer Reviews for Breville - Smart Oven Convection Toaster/Pizza Oven - Silver
Customer Rating
4
It was great until...
on December 23, 2022
Posted by: Deborah
I got this Breville 6 years ago. It was quite a bit more expensive than the other brands. I figured if I bought a more expensive brand, it might last longer. It is just my husband and I using it. We do lots of toast and I use it to do some baking and broiling. However, now both the dial for the time length and the temperature do not work correctly. For most brands, 6 years may be a good enough time of service. For the Breville, I expected more.
Response from breville.comBy Consumer Support, December 27, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Smart toaster over BOV 800XL
on December 18, 2022
Posted by: Caroline
I love Breville products and have always bought them because of the quality. However, I am extremely disappointed with this toaster oven.
It is only 2.6 years since I purchased and it turns off for no reason.
I spent too much monies to not be able to use the product.
Unfortunately, I see I am not the only one with this problem.
It is only 2.6 years since I purchased and it turns off for no reason.
I spent too much monies to not be able to use the product.
Unfortunately, I see I am not the only one with this problem.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 19, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
zero rating
on December 16, 2022
Posted by: Skip
Just purchase Mini Smart Oven---very disappointed--zero rating. The outside of the oven go SO HOT. 2 plates on top of the oven to be heat up were too hot to handle. This was the trial run, setting on frozen pizza for 15 minutes. Tried to return, but store could not, or would not return my money. This was a very poor investment, costly and a huge hazard
S. Kershaw.
S. Kershaw.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 19, 2022
Thank you for your review and comments. As noted in the oven's manual, we advise that the top of the oven is very hot during and after operation. Because of this, we also advise in the manual that you do not store any item on top of the oven when in operation. Just reach out should future questions arise. We're always happy to see how we might help.
Written by a customer while visiting breville.com
Customer Rating
1
Disappointed
on December 12, 2022
Posted by: Molly
This is our second Breville oven. The first one died after only a few years with E01 error code, unrepairable. We liked it so much we decided to buy a new one anyway, thinking it was just a fluke. We thought then that Breville was a quality product. Now a mere two years later, the fan on this one has died after making the horrible shrieking grinding sounds others have mentioned. Very disappointed to have wasted money on this oven twice now.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 13, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Worked well but now it doesn't turn on
on December 12, 2022
Posted by: LostTheMagicTouch
At first this was an excellent oven. We purchased the matching cutting board and it's a nice set, looking good and working well. But then we experienced what others have complained about as well: the buttons got touchy and finicky. In the beginning it didn't seem too bad, in our household we were joking about who has the magic touch to hit the start button just right so that it actually powers up, and then when it got harder we figured that it might be a great day to buy a lottery ticket on any day when the oven just simply turns on without a fuss. But now it refuses to turn on at all, and hopefully customer service can recommend a reasonable next step even if the oven is past the 1 year warranty.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 12, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: ROSAMARA
Verified Purchase:Yes
I AM HAPPY I PURCHASED THE SMART OVEN, IT IS EXCELLENT QUALITY AND MEETS ALL MY EXPECTATIONS, I AM HAPPY I MADE A GREAT PURCHASE
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Its been a wonderful addition
on November 19, 2022
Posted by: Toastermasters
I bought mine maybe 7 or 8 years ago. I use it instead of my regular oven more and more because its so responsive and quick to preheat. I do use my regular over for making ratatouille. Unfortunately I use an enameled cast iron dutch oven for that. I wish I could find a small enough dutch oven to isr in my toaster. Any ideas?
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Kathryn
Verified Purchase:Yes
After many years of excellent service, my Breville stopped working. I contacted service, sent my oven in, and for a reasonable fee was told they would repair or replace it. Within 2 weeks I had a brand new oven as the old one was not repairable. Always great response. Breville owner since 2013
I would recommend this to a friend!
Written by a customer while visiting breville.com