Customer reviews from hp.com
HP - Officejet Pro Inkjet Printer - Color - 4800 x 1200 dpi Print - Plain Paper Print - Desktop
Average customer rating
2.3
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
0
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
4
43%of customers recommend this product.
(
3 out of
7)
Customer Reviews for HP - Officejet Pro Inkjet Printer - Color - 4800 x 1200 dpi Print - Plain Paper Print - Desktop
Customer Rating
1
Very Poor
on March 2, 2010
Posted by: ITReseller
Gender:Male
Our client is on their third warranty replacement and the product is barely 6 months old, shocking operational reliability. Paper feed problems on the original printer and Warr. replacement and this third one - where do I start. Confidence in HP really damaged by the whole experience and our client completely dissatisfied.
No, I would not recommend this to a friend.
Response from hp.comBy EMEA Inbound Email Support Team, March 19, 2010
Dear Customer,
Welcome to HP Total Care.
This is Nash from HP E-mail Technical Support Team and this reply is in regard to your concern related to HP Officejet Pro 8000 Printer.
I would like to inform you that I would be happy to assist in this regard. However, there is no customer E-mail ID. I request you to provide us your E-mail ID, so that we can contact you directly and assist you in resolving the issue.
Have a great day.
Welcome to HP Total Care.
This is Nash from HP E-mail Technical Support Team and this reply is in regard to your concern related to HP Officejet Pro 8000 Printer.
I would like to inform you that I would be happy to assist in this regard. However, there is no customer E-mail ID. I request you to provide us your E-mail ID, so that we can contact you directly and assist you in resolving the issue.
Have a great day.
Written by a customer while visiting hp.com
Customer Rating
1
Avoid
on August 10, 2010
Posted by: Anonymous
This printer is without a doubt the worst product of its kind I've ever bought - NEVER AGAIN. Mechanical performance is mediocre - one machine replaced already for paper non-feed. Lots of time wasted and noise made recycling itself with every job. Software is very poorly conceived and highly intrusive in your operating system, making cleaning it out when necessary a complete nightmare. Cancels print jobs when ink needs to be changed. Machine needs to be disconnected, unplugged and restarted to clean out and reconfigure for continuing the print job. You need to baby-sit each job. Buy this printer and you are asking for trouble.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
1
Poor mechanical performance
on May 22, 2010
Posted by: Mark
Gender:Male
I use the printer mainly to print MS Word and Adobe Acrobat documents having text, often with embedded images.
Once it gets going and feeds the paper, the print quality and the printing speed are very good.
The main problem, which renders it terribly inefficient to a point of being disfunctional is the paper feed. The paper feed fails to take up the paper over and over again, forcing constant vigilance over the print job until it is finished, to open the tray and replace the paper each time the non-feed causes the orange paper light to come on and the processing to stop. This is a very old problem with HP printers and one would have thought by now on a Pro machine it would have been corrected, but this is not the case. Don't buy unless you have lots of time to baby-sit your print jobs.
No, I would not recommend this to a friend.
Response from hp.comBy EMEA Inbound Email Support Team, June 17, 2010
Dear Customer,
We understand you have encountered some technical issues with HP Officejet Pro 8000 Printer series.
In order to receive our full support on this matter, kindly note that there are three different ways to interact with us.
You can choose to chat with an Hp support expert, submit a support case via e-mail or call technical support by accessing the following link:
http://welcome.hp.com/country/us/en/wwcontact_us.html
Our technical experts will do their best to assist you regarding the issue encountered.
Written by a customer while visiting hp.com
Customer Rating
1
Banding after 13 months
on September 16, 2010
Posted by: sI
Gender:Male
Used this printer for 12 months banding apeared changed one cart but still banding.
Ran the cleaning program 3 times it then said I needed new print heads? Checked warranty and it had ended 12 month this was the 13th.
I think a printer should last longer than 12 months especially after only used 1 set of carts!
I dont think I will be buying HP again. The printer was fine when it printed okay but the quality could of been better for images.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
4
Pro 8000 Wireless
on September 22, 2009
Posted by: Smudge
Gender:Male
Bought to replace colour laser printer in small office, three computers.
Excellent print quality on mixed business pages of text and pictures.
Ink appears to last about what HP suggest so is cheaper to run than our laser printer.
Build quaiity appears to be very good for the price.
Used for about 8 months and 3500 pages with no problems.
The only down side is the useless software which comes with the printer driver, I don't need 500Mb of stuff just to run the printer and it reduces the performance of the printer. Could not get even the basic Pro8000 ( 25Mb) driver to run properly on a XP machine, tried an old HP990 driver, works perfectly and generates pages much faster than the proper driver. Thinking about using the old driver on our newer Vista machines.
Excellent print quality on mixed business pages of text and pictures.
Ink appears to last about what HP suggest so is cheaper to run than our laser printer.
Build quaiity appears to be very good for the price.
Used for about 8 months and 3500 pages with no problems.
The only down side is the useless software which comes with the printer driver, I don't need 500Mb of stuff just to run the printer and it reduces the performance of the printer. Could not get even the basic Pro8000 ( 25Mb) driver to run properly on a XP machine, tried an old HP990 driver, works perfectly and generates pages much faster than the proper driver. Thinking about using the old driver on our newer Vista machines.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4
As it says on the box...
on August 13, 2010
Posted by: Pedant
Gender:Male
a wireless printer, easy enough to set up, simple instructions, ran first time. Duplexer facility is a must have. Quality copies on standard A4 and photo grade paper.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4
Good wireless with limits
on November 27, 2010
Posted by: printmeister
Gender:Male
Have 2 of these, one at home and one with a student in college. The one at home works great on our wifi network but the one at college does not (possibly too many wireless networks). Am running with Win XP, Vista, Win 7 on a variety of computers and 2 different wifi modems.
The printer was easy to set up, print quality is good, number of pages per cartridge is reasonable.
I don't understand, however, why this printer does not have a firmware upgrade scheduled for use with iOS 4.2 or for ePrint. It is a real limitation of an otherwise good printer.
The printer was easy to set up, print quality is good, number of pages per cartridge is reasonable.
I don't understand, however, why this printer does not have a firmware upgrade scheduled for use with iOS 4.2 or for ePrint. It is a real limitation of an otherwise good printer.
I would recommend this to a friend!
Written by a customer while visiting hp.com