Customer reviews from geappliances.com
GE - 15.5 Cu. Ft. Top-Freezer Refrigerator
Average customer rating
4.2
(519 Reviews)
Rating breakdown 519 reviews
5 Stars
284
4 Stars
136
3 Stars
47
2 Stars
22
1 Star
30
83%of customers recommend this product.
(
410 out of
496)
Customer Reviews for GE - 15.5 Cu. Ft. Top-Freezer Refrigerator
Customer Rating
3
Good prices
on March 9, 2021
Posted by: Al92
from Ca
Good fridge only bad thing about it is the fan freezer squealing some times real loud had to take the fan blade out and put oil on rod bearing to solve problem had to do this twice in a year may have to replace fan unit .other then that a good product
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, March 10, 2021
Hi Al92 - We appreciate the honest feedback and apologize for any difficulties you've had with your freezer fan. It's great to hear you're happy with the refrigerator and we're glad to have you in the GE Appliances family! Please feel free to reach out to us if any questions or concerns come up. Best wishes. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Surprised by lack of defrost feature
on April 27, 2021
Posted by: Tronicol
from Ramona California
It keeps my food cold until the ice forms on the freezer coils ,then not so much. I did not buy this it is provided by my landlord. I would replace it if I could. It takes 7 months to build up ice to where the fan starts to make noise telling me its time to defrost.
No, I would not recommend this to a friend.
Response from geappliances.comBy Geoff@GEA, GE Appliances, May 3, 2021
Hello. We are sorry to hear of this unfortunate experience. A qualified service technician is required for an accurate diagnosis. Please schedule an appointment online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service -- We apologize for you having to defrost this refrigerator. It appears you have a defrost system issue or a defrost drain tube that is blocked. Water under the vegetable pans is the usual evidence of a clogged defrost drain tube. Most top freezer models require some disassembly to access the defrost drain tube. Be safe. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
GTS16GSHSS NOT COOLING
on February 23, 2022
Posted by: JOS22
from VIRGINIA
WE HAVE USED IT FOR OVER A YEAR NOW, IT IS NOT COOLING ANYMORE. ANY IDEA WHY?
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 24, 2022
Hi there, We're truly sorry to hear about the issue you’ve had with your refrigerator not cooling and can understand your concern. We’ll be sending you an email requesting additional information so we can review your situation further. In the meantime, here is a helpful troubleshooting link that may help:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.236464321.1784811694.1645448730-803349494.1628167569
Thanks for reaching out. We wish you had a better experience than this! - Sharon@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.236464321.1784811694.1645448730-803349494.1628167569
Thanks for reaching out. We wish you had a better experience than this! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great refrigerator!
on May 20, 2022
Posted by: Stainles
from Redlands,CA
Awesome Refridgerator, it Looks great and runs great!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
6 Years
on October 7, 2022
Posted by: Today123
from Plantation, FL
I purchased it in Sep 2016. The freezer is still working fine, but the refrigerator is not. It probably costs too much to fix. I will look for a new one this weekend.
Features
3
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Shayla@GEA, GE_appliances, October 11, 2022
Hello - We appreciate you taking the time to write a review. We're glad the freezer is still performing well. However, we're sorry to hear that the refrigerator is not. We understand how disappointing that would be, and we apologize for any inconvenience this has caused your home. We'd love to help you.
Please refer to the following helpful troubleshooting guide here: https://www.geappliances.com/ge/service-and-support/faq-refrigerators.htm.
Service will be needed if any article's suggestions do not fix the issue. You can always call us, and we'll assist you in any way we can. Also, please know that we have extended warranties as well. You may learn more here: https://www.geappliances.com/ge/service-and-support/shop-for-extended-service-plans.htm.
We hope you find this response insightful. We're always here if you need anything. Have a great day! -Shayla@GEA
Please refer to the following helpful troubleshooting guide here: https://www.geappliances.com/ge/service-and-support/faq-refrigerators.htm.
Service will be needed if any article's suggestions do not fix the issue. You can always call us, and we'll assist you in any way we can. Also, please know that we have extended warranties as well. You may learn more here: https://www.geappliances.com/ge/service-and-support/shop-for-extended-service-plans.htm.
We hope you find this response insightful. We're always here if you need anything. Have a great day! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great refrigerator
on August 30, 2023
Posted by: Arabel
It is an excellent refrigerator, it has a lot of space, I like its design and it cools very well.
Written by a customer while visiting geappliances.com
Customer Rating
5
Stainless look but magnetic for kids school work
on September 2, 2025
Posted by: Gjoe34
[This review was collected as part of a promotion.] Works as it should. Keeps everything perfect temp without having to change settings much. Also Has the stainless steel look but is magnetic on all sides perfect for loading up with school papers and pictures.
I would recommend this to a friend!
Features
3
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com