We are sorry to hear that you are having trouble with your unit this early on. We can understand how this would be concerning and recommend taking advantage of your warranty to reach out to our Bodewell service team. They can come properly diagnose the issue. You can schedule an appointment with a Bodewell technician by calling the number or visiting the link here- 833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. https://www.geappliances.com/ge/service-and-support/service.htm

We want to help you with your washer's performance. We recommend making sure your unit is not being overloaded as this can produce wrinkling, you can find additional information in page 9 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--9VnfsWXi--/a6fae941c8ebd3924f25e236b092000342b7d28a.pdf\n\nRegarding your clothes being teared, make sure follow the instructions in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36444\n\nIf your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm