Customer reviews from philips.com
Philips Norelco - PowerTouch Wet and Dry Electric Razor - Black/Blue
Average customer rating
4.3
(1,849 Reviews)
Rating breakdown 1,849 reviews
5 Stars
1,121
4 Stars
424
3 Stars
140
2 Stars
81
1 Star
83
87%of customers recommend this product.
(
1,538 out of
1,774)
Customer Reviews for Philips Norelco - PowerTouch Wet and Dry Electric Razor - Black/Blue
Customer Rating
5
So far so good as dry shaver - next up: use as wet shaver
on February 11, 2019
Posted by: BP1976
Gender:Male
Approx two (2) weeks in and no complaints. Usage is daily Mon-Sat. Dry shaving only thus far with no complaints. Still haven't utilized as a wet shaver device but I will and don't expect any problems. I am more interested in the longevity; i.e. integrity of shaver's performance over time. Will add one drop of oil every 2-3 weeks as part of maintenance plan.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Third One Bought
on December 27, 2018
Posted by: Thomas373
Gender:Female
Like the fact shaver and trimmer, for boyfriend. This is my third purchase of this model.
Pros: 2 above
Cons: none
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
I purchased two of the same shavers. One on line andone in store. One one the 12th of Jan. and the other on the 14th of Jan 2018. One for the house an
on January 14, 2018
Posted by: gordie
[This review was collected as part of a promotion.] I purchased two of the same shavers. One on line and one in store. One one the 12th of Jan. and the other on the 14th of Jan 2018. One for the house and one for my motor home.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
This shaver works very well. My issue is with the protective cap. The clips that hold it to the shaver snap off VERY easily.- unprotected when broken!
on May 1, 2018
Posted by: Shaveruser2017
Gender:Male
This shaver works well. The protective cover, on the other hand, is useless. The clips snap off after a few uses, rendering the shaver unprotected when not in use. I’ve called about the issue. They sent a replacement cap “in good faith”, which ALSO broke in the very same places. To me, that’s not “ good faith”. That’s shoddy material.
Pros: shaver works well
Cons: bad “protecting cap”
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Was skeptical about electric razors at first, however, this model has given me a new perspective. Super close, comfortable shave with no Razor burn
on October 26, 2018
Posted by: OhhhhbeShave
Gender:Male
MOST DOPE RAZOR ON THE MARKET!
I watched a review of this and a few Braun models online, and the guy had a crazy beard and said this was by far the best. I can see why. You can't go wrong.
Pros: contours to your face well
Cons: the extended trimmer needs to be a bit more "fine"
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Just puirchased on 12-20-2018
on December 21, 2018
Posted by: CWUU
I followed the directions but unit will not charge. No LED displayed where instructions indicated. Unit is running at low speed to battery runs out.
Pros: waiting to see tbd.
Cons: not working out of the box.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, December 26, 2018
Hello there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco Electric Shaver comes with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco Electric Shaver comes with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
5
Love it. I only buy Norelco brand.
on December 1, 2018
Posted by: Steve1011
Shaves much closer than my last Norelco. I have been using Norelco razors for over 20 years. Great experience with them.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Good shaver - rotten product registration process
on August 27, 2018
Posted by: retiredfarmer
Gender:Male
Received the shaver as ordered, i9n a reasonable time. Had a miserable time getting it registered. I think if I ever need another new shaver, I'll find a store that keeps it in stock.
I would recommend this to a friend!
Written by a customer while visiting philips.com