Customer reviews from brother-usa.com
Brother - Network-Ready Multifunction Printer/ Copier/ Scanner/ Fax
Average customer rating
4.1
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
12
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
2
76%of customers recommend this product.
(
13 out of
17)
Customer Reviews for Brother - Network-Ready Multifunction Printer/ Copier/ Scanner/ Fax
Customer Rating
1
Don't Bother
on November 25, 2011
Posted by: origRLsec
from Port Huron MI
Copies with ease, but the networking just doesn't cut it. Every time I make the slightest change to my network (i.e. adding/deleteing a computer, changing the router password or more recently I dropped a landline) the machine refuses to come online. Often one computer will be able to print but not another. I've updated/re-installed the software, firmware, reset it, everthing I can think of. The only thing Customer support tells me is I need to talk to my router people. Well it's NOT the router since that is 2 years old and no one on the network has problems connecting to it or to each other.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Won’t print from Windows 10
on April 9, 2022
Posted by: Robert
from Pittsburgh, PA
Printer used to work great on my old Dell, but not on my Surface (Windows 10). I downloaded new drivers from the Brother site, but the Surface won’t recognize the drivers.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., April 11, 2022
We are sorry that you are experiencing printing issues with your Brother MFC5890CN machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com