Customer reviews from timex.com
Timex - Ironman Triathlon Men's 50-Lap Sport Watch - Black
Average customer rating
2.9
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
2
4 Stars
2
3 Stars
1
2 Stars
3
1 Star
2
44%of customers recommend this product.
(
4 out of
9)
Customer Reviews for Timex - Ironman Triathlon Men's 50-Lap Sport Watch - Black
Customer Rating
2
Great features in a watch for the price.
on March 7, 2017
Posted by: Management Analyst
from San Antonio, TX
Gender:Male
This is my second Ironman watch. I have the same problem with my second purchase, the band breaks within months of purchase. I have seen the same complaint for years without any improvement from Timex. I'm sure Timex has embraced the Total Quality Management concepts-quality vs quantity, continueous process improvemen, value added customer feedback to improve product. If you don't listen to your customers regarding product defects you will lose them. Its that simple. Recommend you elevate this customer complaint to those empowered to implement product improvement. It this will be my last purchase unless I see the defect corrected.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, March 8, 2017
Hello, thank you for your review. We appreciate your feedback, and we have forwarded this to our product team. If you'd like to get your watch repaired, please contact us at 1-800-448-4639 or custserv@timex.com, and we would be happy to assist you.
Written by a customer while visiting timex.com
Customer Rating
3
Great Watch - Poor Watchband
on November 29, 2016
Posted by: Coach Dave
from Monrovia, CA.
Gender:Male
I love the watch and it's lightweight design. I have worn this style for at least a decade. The drawback is that the resin watchband fails after about 16 months and you cannot repair the watch or replace the band. You must send the watch back to Timex with pymt. and they will replace the watch. Cust. Svc. is wonderful, but Timex needs to revisit materials for this band. I have gone through about 5 of this model, but I still love it.
I would recommend this to a friend!
Response from timex.comBy Timex Customer Service, Customer Service, November 29, 2016
Hi Coach Dave,
Thank you for your feedback on this watch's band. We are always striving to better our products for our customers, so we will make sure to pass this along to our band department. Thank you for being a loyal Timex customer!
Thank you for your feedback on this watch's band. We are always striving to better our products for our customers, so we will make sure to pass this along to our band department. Thank you for being a loyal Timex customer!
Written by a customer while visiting timex.com
Customer Rating
2
Good watch.. Bad strap.
on December 17, 2016
Posted by: Madone52
from Mpls, MN
Gender:Male
I like the trim look, and good style. Has all the features I need without being bulky, and is also easy to read. Strap broke after only 1 1/2 years. Because strap is integrated into the watch, it then has to be sent back to the factory.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, December 19, 2016
Hi there, thank you for your feedback. We're sorry you had this experience with your watch, but we will make sure to forward your review to our band department for future consideration.
Written by a customer while visiting timex.com
Customer Rating
2
Band Consistently fails
on August 14, 2017
Posted by: Kurt
from Charlotte, NC, United States
Gender:Male
Third watch I've had, first one at about 12 months the band broke. Of course it can't be replaced so sent into Timex with repair fee and they sent a new watch. While waiting I found a great deal on the watch and bought one more as back up. Since then, after about another 18 months the part that secures the loose band to the other band broke, they don't offer just that piece so one watch unusable, started wearing the second back-up watch and at about 12 months the same piece broke. I now have two watches that work perfectly fine but don't have a band to keep then loose bands secure. I use a rubber band or other thing I made to do it but it looks like I'm cheap and can't wear a watch in one one piece. FRUSTRATING!
No, I would not recommend this to a friend.
Written by a customer while visiting timex.com
Customer Rating
1
Gave Up After Two
on November 2, 2017
Posted by: Runner17
from Boston, MA, United States
Gender:Female
Got my first as a Christmas gift from my brother (he bought in store). Within the first month the backlight stopped working. Decided not to take it back since there were similar reviews and I workout most during daylight. Watchband started to separate after 2 years (happy it made it that long compared to other reviews!) and finally started fogging and died. Got another as a replacement (bought online) since I loved the look/fit and the watch functions. Within 2 months, the band started to separate and worse than the first watch. After 1 year, the face fell off and it was completely destroyed and unusable. Very frustrating for such a likeable watch!
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, November 6, 2017
Hi! Thank your for your review! We apologize you are having issue with this watch. You may send it to us for repair or replacement. Please do not hesitate to contact our Customer Service Team at 1-800-448-4639 or send us an email to custserv@timex.com and we will be more than happy to assist you.
Written by a customer while visiting timex.com
Customer Rating
4
Best lightweight Ironman - but band doesn't last
on May 14, 2017
Posted by: jebtexas
from Houston, TX, United States
Gender:Male
I am like 90% of other reviewers. On my 4th watch like this - in each instance, either the keeper splits or the band breaks. I can then no longer use my watch on a daily basis (with a suit). Otherwise, I love it - don't know I have it on (so light).
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
5
A+
on August 26, 2017
Posted by: Fat Gene
from Anytown, USA
Gender:Male
I am super enthused with this watch! I really don't want to take it off, even during sleep. The best qualities are the fact it's super light weight, non cumbersome and breathable (something you don't often hear about watches). The spaces in between the rubber that allow air in are well designed. I had worn the Timex Ironman® Sleek 50 Full-Size and Ironman® Classic 100 Full-Size before this model but don't see myself going back even though I don't have anything negative to say about those models. There are features that I have not used yet and may not simply because I just use the watch to tell time and occasionally for an alarm. Please read other reviews/item description regarding the more advanced functions. I am confident the product will hold up long term but have only owned it for a short time so I cannot say anything about the durability.
Written by a customer while visiting timex.com
Customer Rating
1
Great watch terrible band
on September 19, 2017
Posted by: Jeffrey
from Houston, TX, United States
Gender:Male
Timex is not listening to their customers. I have three of these watches ALL have broken bands. They broke regularly at about one year. It was needed for a big race and broke 4 days before. The watch is very nice ,but would never recommend it until Timex fixes the problem.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, customer service, September 20, 2017
Hello, thank you for your review. We have heard your concerns regarding our IRONMAN® Sleek 50 watch and we truly appreciate you letting us know. If you have any concerns, please contact a member of the Customer Service team at 1-800-448-4639 or at custserv@timex.com and we will address your concerns ASAP. We appreciate your feedback as we strive to deliver the best possible product and service to our valuable customers. We will also have someone directly assist you regarding this concern. We look forward to working with you regarding this issue.
Written by a customer while visiting timex.com