Customer reviews from Newair
NewAir - 10,000 BTU Portable Air Conditioner - White
Average customer rating
4.5
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
81
4 Stars
34
3 Stars
2
2 Stars
2
1 Star
3
91%of customers recommend this product.
(
80 out of
88)
Customer Reviews for NewAir - 10,000 BTU Portable Air Conditioner - White
Customer Rating
5
Great portable unit so far
on August 15, 2019
Posted by: Pookiejoe
from Southern Arizona=hot hot
For all those negative reviews about these units not cooling well, all I can say is, yeah if you are in a uninsulated garage with bare wall studs including the roof beams, ur dreaming wanting this to cool the room. If you want the room meat locker cold, dreaming again. But it will for sure cool a insulated room the square feet it's made for, you'll be fine. If you are in a heat soaked insulated shed, it will work but it will need to run 8 hours to catch up and keep up. It's all dependent on insulation factors and the exhaust hose being as short as possible without the back vents of ac unit being to close to a wall. Also for max cool and max system efficiency, the fan speed should be on high speed-#12 page 10 of user manual. Also make sure the automatic mode is turned off-#1, page 10 of user manual, to get max compressor run time verses it cycling off and on even before temp setting is reached on #18, page 10 of user manual. I also suggest the temp setting be set at its lowest setting at first until the room is cooled down to your liking. Only dislike we have is the power cord end, the window we are using is for ease of use and it's in the kitchen with the unit sitting on a short heavy steel cabinet with a small baking pan under the wheels so the unit can't roll. The only way to plug the cord in is at the top outlet with that big conglomerate built into the cord which blocks the other plug in spot which we needed to use. So I used a heavy duty 15 amp spacer to clear the counter top back splash so we could move it to the lower receptacle. How about moving that LCDI circuit breaker cord outlet end away from the cord end by 6 inches and just have a regular 3 prong cord end to actually plug in to wall outlet
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting a review on your NewAir product!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Customer Rating
5
Great AC
on August 13, 2019
Posted by: Fish
from Undisclosed
I bought a silver and black one about 8+ years ago and still use it today. So we bought the newer one and we are very pleased with it. I love the slim design. Great AC
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting a review on your NewAir product!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Customer Rating
2
Unit did not cool my bedroom very well.
on September 1, 2018
Posted by: respond
from CA
The AC was missing the piece that holds the filter. It did not cool the bedroom very well
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
5
Ultra compact portable ac
on January 9, 2013
Posted by: Momoffive
from , Pittsburgh, PA
Love love love this. Bought this for my daughters house. Works great and love that it is portable. I babysit for her often and as a menopausal mom (lol) this works great. I get the added cool air I so need!
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
5
great piece of equipment
on July 7, 2014
Posted by: michelle
from Undisclosed
excellent piece for the house cools a room efficiently, and was exactly what I needed for the purpose I had.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
3
Nice unit, but compressor shuts off periodically
on August 29, 2019
Posted by: Peter99
from Los Angeles
Verified Purchase:Yes
I just received this unit today. It came well protected in double box and shipped free and fast via Fedex. Very easy to set up. Only complaint I have is that the compressor does not stay on long enough to reach the desired temperature of 75 degrees F. The compressor turns off and the temperature in my small room rises to over 80 over the course of about 6 minutes as the unit only produces fan ventilation but not compressor cooling. After about 6 minutes, the compressor starts up again and begins to cool the room. Why does the compressor shut off by itself after about 20 minutes of operation in Auto mode? Is the unit supposed to do this? Or is my unit defective? Thanks.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for your honest review of the AC unit. We will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for your honest review of the AC unit. We will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Customer Rating
5
Great Product & Great Delivery
on January 18, 2014
Posted by: LLC29
from Spokane, WA
The unit is working great. It is cooling a much bigger area than expected. An added bonus is that it also is a heater. I didn't realize that. That will be appreciated in few months. It arrived in just a few days, so it was shipped immediately. Thumbs up to everything.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Cam2
from Phoenix, Arizona
Verified Purchase:Yes
The house I am renting doesnt have the best air ciruculation in the living room and during the summer in Airzona it can be way too hot... our bedrooms will be 78 and the living room will be 85. We installed one of these and used the included window duct and it cooled the room down to 75 no problem.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair