Customer reviews from newair.com
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
116
4 Stars
35
3 Stars
5
2 Stars
3
1 Star
13
92%of customers recommend this product.
(
80 out of
87)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Posted by: MichelleP
from Vancouver BC
Verified Purchase:Yes
I bought the new air portable ac/heater last spring and used it all thru last summer...the one unit was ample to keep my entire condo super cool and its wonderful size had made it easy to store when not in use!!! Love it and would highly recommend this brand to anyone!! I'm a HAPPY customer!!
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We very are glad to hear you like the unit's features and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We very are glad to hear you like the unit's features and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting newair.com
Posted by: TexasAttorney
from Dallas, TX
Verified Purchase:Yes
Recently purchased a 14100E. Owned an older model that gave out after 10 years of use. I'm disappointed the unit did not come with the window kit. Why wouldn't it be included? I suspect it was either unintentionally omitted OR NewAir is trying to make $$ on a needed accessory and doesn't care that it inconveniences the customer. I've tried to contact NewAir without success. The phone just rings away. I'll call a few more times before I return the unit and write off NewAir.
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Posted by: Jared75
from Arizona
Verified Purchase:Yes
I've been comparing these units for awhile, trying to figure out which one would be best for me. My Brother-In-Law uses 3 other brands that are 10,000btu and 11,000btu, but they are loud and have other issues with drainage and efficiency. I decided to try this one, and have been very impressed. It's much quieter than the others that I've seen used, and puts out much better airflow. I'm very happy with this unit and would highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting newair.com
Customer Rating
5
Great product ! But does have a window minimum
on June 9, 2021
Posted by: CJ Oz
from SC
It's a great product !! I highly recommend but There is a window minimum. Like ours we now have to saw off part of the window Kit so that it will work
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting newair.com
Posted by: Alfred
from Undisclosed
Verified Purchase:Yes
I bought this a month ago for my basement and it's the best and coolest air conditioner ever! So powerful and easy to use, I will definitely purchase again!!!!
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting newair.com
Posted by: FriscoBoater
from Mckinney TX
Verified Purchase:Yes
I do alot of work in my un air-conditioned garage, and I needed something that would heat and cool with out having to cut a large hole in the wall for a window unit or install central air. I have had this for about a year and I cannot say anything bad. It has all the accessories with it so you can vent it through a window, or a wall through a small cutout. This is a big unit and it did a good job cooling and heating my uninsulated garage. Now you cannot expect this thing to keep it at 59 degrees in 100 degree weather, but it does a darn good job. The heater does a very good job for being a heat pump. It has held up through painting, saw dust and general abuse, but has not given me any issues. The best thing about it is the condensation goes into a little jug instead of the garage floor. I would recommend this to anyone as long as they understand this is portable, and only works as well as your environment. If you had this in an insulated room it will freeze you out
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Written by a customer while visiting newair.com
Customer Rating
5
Great Portable Unit
on August 11, 2011
Posted by: CabinFeverMan
from Undisclosed
I was very happy with this unit when it arrived . It was easy to install . Saved me having to cut hole in wall with another air conditioner . Just waiting for winter now to try the heating feature .
I would recommend this to a friend!
Written by a customer while visiting newair.com
Customer Rating
5
Excellent quality
on August 17, 2011
Posted by: bigpappy
from Undisclosed
I researched many different models before I bought this. It works very well. No leaking at all. In fact practically no water at all in the reservoir despite hot and humid conditions. It works quite well and is powerful.
I would recommend this to a friend!
Written by a customer while visiting newair.com