Customer reviews from newair.com
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
116
4 Stars
35
3 Stars
5
2 Stars
3
1 Star
13
92%of customers recommend this product.
(
80 out of
87)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Posted by: CelticGrl2
from Washington
Verified Purchase:Yes
Love the machine, easy instal and use. Fits anywhere and easy to move if you need to. The direction manual could be written clearer. If you follow the manual it doesn't separate using the system for heat or air conditioning...which it should. I loaded the water container and the machine kept shutting off when it reached 40 degrees. When in fact you don't want to fill the water basin for heat. The document does NOT mention that. The unit itself though was a great buy and the install super easy. I'd definitely recommend it.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star and for sharing your thoughts about the unit, we will work on updating the manuals. Thank you for choosing NewAir.
Written by a customer while visiting newair.com
Posted by: Action Jackson
from Pasadena, ca
Verified Purchase:Yes
Bought this a while ago. Its been operating at maximum efficiency for years. never had any problem and extremely dependable
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for posting your comments in regards to your AC-14100H. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting newair.com
Posted by: TOD P.
from Pasadena, CA
Verified Purchase:Yes
I bought the NewAir Portable Air Conditioner and Heater, to cool and heat my garage turned office. It does a great job of maintaining the temp. I have a ton of computer equipment that I need to keep at a stable temp, and this machine does amazingly well. The customer service is amazing too, very quick to respond with any questions or issues.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you so much for taking the time to leave us this amazing review on the NewAir AC-14100H. We are delighted to hear the unit has met your expectations. Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Posted by: jessejamesresq
from Greenville, SC
Verified Purchase:Yes
I purchased the item new from NewAir. Initially I had to contact support, and their response was prompt and very helpful. I highly recommend the 14100H unit and the NewAir company.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for taking the time to leave a review on your AC-14100H. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Posted by: JackL
from Undisclosed
Verified Purchase:Yes
We have set this up in our nursery for our new baby so we can keep the temperature in the appropriate range for her to sleep and it definitely does the job well! Window set up was pretty easy as well, even for a sliding window.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for taking the time to leave a review on your AC-14100H. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Posted by: Anier
from Texas
Verified Purchase:Yes
I bought this about two months ago and it's been doing a great job cooling my room, I actually use it to help my main AC and I got the results I expected, the only problem I had with it is about two weeks ago, it started to expel a really bad odor that I had to shut it off because it was unbearable; after 24 hours I turned it back on and it was back to normal, have no idea what went wrong there, otherwise, it's doing what it's supposed to do. Can't wait to see how it does as a heater.
I would recommend this to a friend!
Written by a customer while visiting newair.com
Posted by: GrammyG
from Tarrant Co, TX
Verified Purchase:Yes
I purchased this unit 5-6 years ago for my husband to use in his garage/workshop area. We live in Texas, and it is needed in summer heat and also in the cold of our winters. This has been a great purchase. It is set up well and is easy to regulate and use. We have had no problems with the unit. We had to replace the accordian type exhaust vent hose this year because the old one had become brittle, but that is to be expected. Would recommend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi, Thank you for taking the time to leave a review on your AC-14100H. Thank You for choosing NewAir!
Written by a customer while visiting newair.com
Posted by: rnb853
from York, PA
Verified Purchase:Yes
The unit is not even a year old, and now it tells me to empty the water....which I did... the unit will not restart! There's no water in the unit, yet it keeps telling me that there is water. Nothing works. Not happy. Very frustrated.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting newair.com