Customer reviews from newair.com
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
116
4 Stars
35
3 Stars
5
2 Stars
3
1 Star
13
92%of customers recommend this product.
(
80 out of
87)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Posted by: Mattandem
from Dallas Texas
Verified Purchase:Yes
I use this unit to help keep my garage warm while I'm working out in the garage. It's doing a great job at that.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Thank you for sharing your thought about the unit!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for sharing your thought about the unit!
Written by a customer while visiting newair.com
Posted by: Albert
from Hoboken, NJ
Verified Purchase:Yes
This unit ran for three days in one room and it wouldn't drop below 79 degrees. The room is approximately 400 square feet and it was certainly cooler, but I found that the unit didn't do any better than the small, old window unit it replaced. I gave it a three because in all fairness, I never tried the heater or dehumidifier. FYI I did add water to the tank and I had drained any condensation from the unit.
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Hi, We are sorry to hear the issue you are experiencing with the unit however we will be more than happy to assist you. Please contact our trusted support team at 855-963-9247 for assistance.
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hi, We are sorry to hear the issue you are experiencing with the unit however we will be more than happy to assist you. Please contact our trusted support team at 855-963-9247 for assistance.
Written by a customer while visiting newair.com
Customer Rating
4
Customer service is excellent
on November 13, 2021
Posted by: Sparky
from Brooklyn ny
Verified Purchase:No
I just got the unit ac-14100h. I hooked everything up read the instructions and waited several hours and powered the unit on. It seemed pretty powerful and cool for about 5 minutes and then it shut off. The light started to blink and the number LED started to blink as well. To make a long story short. There seems to be a problem with the unit. I called customer service and they seemed to know what could be wrong the unit so they said the were going to ship out a new unit for exchange. So far newair customer service is excellent. So iam hoping that the new unit will be good.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product AC-14100H. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product AC-14100H. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
4
Great Customer Service
on January 23, 2022
Posted by: The Smiths
from Atlanta, GA
Verified Purchase:No
Nice unit. Cools down our Southern space nicely. Had an issue with the internal tank and customer service addressed quickly.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product AC-14100H. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product AC-14100H. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Incredible value! Would buy again in a heartbeat!
on February 3, 2022
Posted by: Sheri
from Kansas
Verified Purchase:No
I've had this for maybe 3-4 years, often running daily, and it has held up like a champ. I needed it to keep a certain room of the house precise temperature vs the rest of my family. It is incredibly difficult to find one that both heats and cools but this one does so effortlessly and was the best price I could find on this BTU size range. Great range on the remote, and filters are super easy to remove to clean and reuse. The fan on high speed is very powerful and lets out quite the blast! I usually only need low speed but it's great to see how powerful it is and all the features and functions left me quite impressed. Customer service is incredible and answers any questions very quickly! Fantastic experience with this company. Would buy again in a heartbeat!
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Great Product!!
on May 4, 2022
Posted by: Angie
from Vernon tx
Verified Purchase:No
Purchased the cooler/heater combo. Love this unit. We put it in a shipping container we built into a tiny home. Easy to install and use. Having a problem with the compressor some but they are replacing our unit. Very nice customer service. I would recommend this product to anyone.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
I Love this unit!
on June 6, 2022
Posted by: Trelvis
from Texas
Verified Purchase:No
This is by far the best AC/Heat unit I have ever had in my garage. My garage room is where my daughter and I spend countless hours in the TX heat and this keeps us very cool. I am extremely grateful for NewAir and this unit.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AC-14100H. Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AC-14100H. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
4
Great ac overall. Customer service is excellent
on August 11, 2022
Posted by: Darlie
from Brooklyn ny
Verified Purchase:No
The newair ac14100h is a decent ac. It blows cold air and is pretty quiet. It is very compact and easy to set up. What I don't like about is that the water from the humidity builds up fast and has to be emptied and without the water tank it shuts down. I have to exchange my unit which is covered under warranty. The customer service is excellent. The best I've ever encountered in a company. Every customer service agent is very helpful and will go out of their way to help you out. Thanks
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Hi, Thank you for taking the time to leave a review on your Newair AC-14100H. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your Newair AC-14100H. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Written by a customer while visiting newair.com