Customer reviews from newair.com
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
116
4 Stars
35
3 Stars
5
2 Stars
3
1 Star
13
92%of customers recommend this product.
(
80 out of
87)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Posted by: Jenn1131
from Detroit
Verified Purchase:Yes
We used in our bedroom and have found it to be nothing more than a glorified super loud fan. The room which isn't large never cooled down below 79. Complete waste of money
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Posted by: ZiggyStar
from Brooklyn, NY
Verified Purchase:Yes
So, this model is a replacement unit for the one I returned. It's even an upgrade from the non-heater model it replaced. It's still a lemon. I let it sit for three days before setting it up, to let the coolant settle and rest. From the moment I plugged it in, it started to howl. Not just the loudness of operation, but the fan or some mechanism HOWLED. It still sounds like a jet engine. Level ground, full water tank, clean filters and all. It still sounds like it's having mechanical problems. It's ridiculous. And that's on the LOWEST speed. I tried it with fan only, still the same. When the compressor or heater operate, i can't sit within 10 feet of it or it hurts my ears. It's that loud. That means I can't even sit in half of my living room. The heater is a joke. It is highly inefficient. And, like i mentioned, it's the second lemon in a row. I've had it for less than 3 months. The only reason I'm using it now is as a stop-gap to find a better unit, then out it goes. And because of the pandemic, I can't buy another unit right now, and probably not for a while. I'm stuck with it - or nothing, which sucks. This unit is garbage, especially for the amount they charge for it. Stay away from it. Seriously, save yourself the trouble of having to ship multiple units to, by chance, get one that works without problems. Quality control is non-existent. I've been in regular contact with customer service, and honestly, this is a logistical and time-consuming nightmare. Customer service has been attentive and accommodating, but this has been an ordeal. And good customer service is not a substitute for an actual working unit. I am not going to bother sending it back, because it's such a pain to, for a third time, re-pack and haul a 70lb unit down two flights of stairs and two additional blocks away to a FedEx location. I'm just done. I gave it an honest try, but with only one unit that worked, out of the two models and 3 other units I've had to return, nah. Not worth it. Too many problems.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
5
Does all it said it would,
on August 25, 2011
Posted by: mon 54 tv
from Undisclosed
This product is so easy to install from start to finish a third grader can do it. My wife installed it before I came home from work.
I would recommend this to a friend!
Written by a customer while visiting newair.com
Customer Rating
4
Will review as HVAC repaired before receiving it.
on July 1, 2021
Posted by: skibo58
from Undisclosed
So far so good. I received the package after 3 delivery delays from the shipping company. will be opening the box and set it up to check that it works as per manufactures directions soon. This was going to be an emergency backup cool unit for downstairs since HVAC went on vacation right when a heat wave came. 5 day's with no AC and a very miserable son and dog is no fun. Thank god for cold shower's and frosty paws and ice water for the dog. Not sure if this will fit on 15 amp circuit but will run it off a 10 gage extension cord to kitchen 20 amp socket. Hopefully its not a 240 unit other wise i am up creek without a paddle.as i forgot to check for that when purchasing it. Newair did their job well and my hats off to them. It was a hot 60th birthday for my wife and hot Fathers day for me.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for taking the time to leave a review on your unit. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
4
First Impressions of NewAir Portable Air Condition
on March 4, 2020
Posted by: ajsjr77
from Kansas City, KS
Verified Purchase:Yes
I purchased this unit in September, but did not install it since my old Soleus Air unit continued to function. I installed the new unit after the old unit quit a couple of days ago. The new unit would not heat and is being replaced. My interaction with customer service via chat was nothing short of excellent. After diagnosing the issue, a decision to send a replacement under warranty was made without hesitation. I am appreciative and believe that the NewAir Portable Air Conditioner and Heater, 14,000 BTUs (8,600 BTU, DOE), Cools 525 sq. ft. is a quality product and will satisfy my needs for years to come.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the review and for posting your comments in regards to this AC-14100H and the customer service. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting newair.com
Posted by: Tonka
from Florida
Verified Purchase:Yes
This is such a Fantastic product! You will Love this product!
I would recommend this to a friend!
Written by a customer while visiting newair.com
Posted by: rick
from bargersville in
Verified Purchase:Yes
the air went out of my motor home just before a big trip this a/c unit make the differance of going or not as it happened in august
I would recommend this to a friend!
Written by a customer while visiting newair.com
Customer Rating
5
Garage space
on October 11, 2020
Posted by: Foti G
from Florida
I set the unit up today in my garage , had a 6 inch hole made in the concrete wall , purchased stainless steel brackets and a couple of hours later I can finally use my garage in this Florida heat . What a difference it makes .
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star review and for posting your comments in regard to this product. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting newair.com