Customer reviews from newair.com
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
116
4 Stars
35
3 Stars
5
2 Stars
3
1 Star
13
92%of customers recommend this product.
(
80 out of
87)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
1
Blows air and that’s about it
on July 4, 2020
Posted by: Jenn1131
from Detroit
We used in our bedroom and have found it to be nothing more than a glorified super loud fan. The room which isn’t large never cooled down below 79. Complete waste of money
Response from newair.comBy NewAir, Customer Service, July 6, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
5
Great Unit in Nursery
on July 3, 2021
Posted by: JackL
We have set this up in our nursery for our new baby so we can keep the temperature in the appropriate range for her to sleep and it definitely does the job well! Window set up was pretty easy as well, even for a sliding window.
Response from newair.comBy Newair, Customer Service, July 5, 2021
Thank you for taking the time to leave a review on your AC-14100H. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Cold and quiet
on May 4, 2021
Posted by: Ro&meg
from Stockton, CA
I bought this unit last summer during one of the California heat waves. It blows ice cold air and runs very quietly.
Response from newair.comBy Newair, Customer Service, May 5, 2021
Thank you for taking the time to leave a review on your AC-14100H. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Great features !
on June 21, 2021
Posted by: Alfred
I bought this a month ago for my basement and it’s the best and coolest air conditioner ever! So powerful and easy to use, I will definitely purchase again!!!!
Response from newair.comBy Newair, Customer Service, June 21, 2021
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting newair.com
Posted by: JP in Vegas
from Las Vegas, NV
Verified Purchase:Yes
Great Unit...But..Using this in a closed/semi-sealed room under 500 sq ft won't work well. I placed it in my approx 450 sq ft (mostly sealed) garage, with the hose vented to the outside as directed and it sucked so much air out of the garage that my Home furnace quit working and I could literally feel air being sucked out of the wall sockets.
So in order to work properly in a room under 500 sq ft you need to open a window or have a large air vent to the outside which kind of defeats the purpose. On the upside this monster still heats my garage up in less than 10 minutes. Have not used the Air Conditioner yet.
Spoke with NewAir and their Customer service is top notch, have bought a few items from them over the years. They said I bought too large of a Unit for my space, and should return/exchange for a smaller BTU rating. May do this. But it's a pain trying to repackage for shipping..
So in order to work properly in a room under 500 sq ft you need to open a window or have a large air vent to the outside which kind of defeats the purpose. On the upside this monster still heats my garage up in less than 10 minutes. Have not used the Air Conditioner yet.
Spoke with NewAir and their Customer service is top notch, have bought a few items from them over the years. They said I bought too large of a Unit for my space, and should return/exchange for a smaller BTU rating. May do this. But it's a pain trying to repackage for shipping..
Response from newair.comBy Newair, Customer Service, February 1, 2022
Thank you for taking the time to leave a review on your unit AC-14100H. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Posted by: Cfaith
from Southern California
Verified Purchase:Yes
I had very high hopes for this little portable unit and bought it for the ability to use this all year round as both an AC and a heater. I live in the Mojave Desert of Southern California and it gets HOT. While sitting in front of it, the AC blows ice cold air, but it unfortunately didn't cool my room, which is half of what it's supposed to be able to cool. It didn't get it below 80 even though I had it at its lowest possible setting (I wasn't expecting it to lower the room to 62). The only time it got pretty chilly was at night when the temp outside dropped drastically. I think this unit is probably amazing for someone who doesn't live in such a hot climate. It just couldn't keep up with the heat outside. Other than that, the appearance is very sleek and looks well made. I was very pleased with the little space it needed and while it wasn't super quiet, it was a lot quieter than other AC's I've owned.
Response from newair.comBy NewAir, Customer Service, August 30, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting newair.com
Customer Rating
5
Portable AC
on March 10, 2021
Posted by: MichelleP
from Vancouver BC
I bought the new air portable ac/heater last spring and used it all thru last summer...the one unit was ample to keep my entire condo super cool and its wonderful size had made it easy to store when not in use!!! Love it and would highly recommend this brand to anyone!! I'm a HAPPY customer!!
Response from newair.comBy NewAir, Customer Service, March 10, 2021
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We very are glad to hear you like the unit's features and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting newair.com
Customer Rating
1
Junk product
on September 18, 2018
Posted by: Mike
from Ohio
Gender:Male
Shuts off whenever it feels like it. Can't even cool my bedroom let alone anymore of my house. And is extremely loud. Will never own another new air product EVER
No, I would not recommend this to a friend.
Response from newair.comBy Customer Service, September 19, 2018
Hello,
I'm so sorry to hear that your AC was not functioning as it should. Please email us so we can resolve this issue: ashley@newair.com.
Thank you,
NewAir Appliances
I'm so sorry to hear that your AC was not functioning as it should. Please email us so we can resolve this issue: ashley@newair.com.
Thank you,
NewAir Appliances
Written by a customer while visiting newair.com