Customer reviews from newair.com
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
116
4 Stars
35
3 Stars
5
2 Stars
3
1 Star
13
92%of customers recommend this product.
(
80 out of
87)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
5
Great help, easy and supportive
on January 20, 2022
Posted by: Autumn
from CA
Verified Purchase:No
Was getting a little overwhelmed with learning about my new portable AC. The product is working great I just needed some guidance. Shanice was so patient and explained everything to me so well. Ac is working great, happy she helped me out.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Incredible value! Would buy again in a heartbeat!
on February 3, 2022
Posted by: Sheri
from Kansas
Verified Purchase:No
I've had this for maybe 3-4 years, often running daily, and it has held up like a champ. I needed it to keep a certain room of the house precise temperature vs the rest of my family. It is incredibly difficult to find one that both heats and cools but this one does so effortlessly and was the best price I could find on this BTU size range. Great range on the remote, and filters are super easy to remove to clean and reuse. The fan on high speed is very powerful and lets out quite the blast! I usually only need low speed but it's great to see how powerful it is and all the features and functions left me quite impressed. Customer service is incredible and answers any questions very quickly! Fantastic experience with this company. Would buy again in a heartbeat!
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
I am very pleased I chose Newair AC 14100H
on March 2, 2022
Posted by: Ed
from Kansas
Verified Purchase:No
I will recommend this unit to all that need to heat or cool, The unit is large enough to heat my green house and hope it will cool it this summer. I would also want all to know the support staff, ie Mr Trapp, for the excellent assistance. My experience far exceeds my expectations. THANK YOU ALL
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
I would buy this item again
on April 6, 2022
Posted by: Debbie
from Swedesboro, NJ
Verified Purchase:No
I use this New Air A/C unit in an upstairs bedroom because it's always hot there. This units cools my whole bedroom. It doesn't take up much room. Easy to hook up & works great. There is very little maintenance is required. I love the remote it is great.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We are glad to hear you like the unit's features and we are glad you enjoy using the unit. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Great Product!!
on May 4, 2022
Posted by: Angie
from Vernon tx
Verified Purchase:No
Purchased the cooler/heater combo. Love this unit. We put it in a shipping container we built into a tiny home. Easy to install and use. Having a problem with the compressor some but they are replacing our unit. Very nice customer service. I would recommend this product to anyone.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, May 7, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
I Love this unit!
on June 6, 2022
Posted by: Trelvis
from Texas
Verified Purchase:No
This is by far the best AC/Heat unit I have ever had in my garage. My garage room is where my daughter and I spend countless hours in the TX heat and this keeps us very cool. I am extremely grateful for NewAir and this unit.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, June 10, 2022
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AC-14100H. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
3
Buy the warranty
on June 23, 2022
Posted by: Peter
from New York
Verified Purchase:No
After less than 10 uses, the unit would only cool for a minute or two after turning on and then only the fan would run and blow hot air from outside into the room, making it hotter than before. Customer service was helpful in determining the unit was defective, but we did not purchase a warranty so the best they could do was 30% off a new unit. Annoying but understandable I suppose. Judging by a few other comments, they also had an issue but had the warranty and received new units. Seems like the warranty is a good purchase, as the unit was great the few times it did work properly for me. 3 stars for the way it ran beforehand and the good customer service, just wish it would've lasted at all for me and seemingly a few others.
Response from newair.comBy newairpwr, newairpwr, June 25, 2022
Thank you for taking the time to leave a review on your unit AC-14100H. I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
I would buy this product again.
on July 5, 2022
Posted by: Deb
from Fortson, GA
Verified Purchase:No
I used my Newair AC/Heat unit at my Mom's house when her HVAC unit went out. The unit heated and cooled her large living and dining area quickly. Several parts to the unit were lost in transit when we sold her house. An excellent rep named Hilary quickly responded to my inquiry to replace the parts with a quote (which was quite reasonable). That is quality customer service, getting what you need to keep enjoying your purchase.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, July 7, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com