Customer reviews from newair.com
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
116
4 Stars
35
3 Stars
5
2 Stars
3
1 Star
13
92%of customers recommend this product.
(
80 out of
87)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Posted by: zeke61
from CT
Verified Purchase:Yes
Returning , spent hours trying to get exhaust hose on unit. Zero help from Support, and they do not have any new hoses to send out, if that is the issue. Remodeled multiple homes, myself, put other such hoses on,,this is just too much
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
5
Really Makes a Difference
on January 13, 2012
Posted by: Sam M.
from Denver, CO, USA
We just moved into a rental house with no a/c on the brink of an unusual heat wave in Colorado. We did not have the unit while it was around 104 degrees for several days, but we have used it since it has been in the upper 90's and it is really making a difference. It's not as good as having a whole-house a/c system, of course, but it keeps the living room and kitchen between 75-79 degrees in the heat of the day, while not having to blast it at full power. Since our house was built around 1960 - and has funky wiring - I am careful not to overload the circuits so I do not put it at max fan speed or the lowest temp. (We found we had to plug the unit into a min. of 20A circuit or it would trip the breaker after only a few minutes). Its important to mention we cannot close off the kitchen completely (no door) and we are keeping the bedroom and bathroom doors shut, so the cooling stays in the living room, hallway and kitchen which is open to a basement stairwell. The total square footage is around 510 combined. All in all we our happy with the unit and it is saving us! If we could close the area off completely the unit would probably work even better.
I would recommend this to a friend!
Written by a customer while visiting newair.com
Posted by: Dalton
from Cantonment
Verified Purchase:Yes
I have owned this air conditioner for several years and it had flashed an error code. Customer service was friendly and easy to deal with and sent me the parts to fix it. The parts were affordable and the person I spoke to was great!
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Thank you for taking the time to leave a review on your AC-14100H. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your AC-14100H. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Posted by: jjdemelo66
from Las Vegas NV
Verified Purchase:Yes
Helps keep my garage cool in the summer months In Vegas
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Thank you for the 5-star review and for sharing your experience with the AC-14100H.Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your experience with the AC-14100H.Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
My Newair
on October 26, 2019
Posted by: Thump
from Undisclosed
I must say the unit is very slick and modern looking. I can't give a very detailed review on it yet because we live in Michigan and the A/C side of it we haven't used, however the heater side we have used and I don't like the way it acts when it reached the set point instead of just shutting down it switched to blowing cold air and the process starts all over again blowing warm air to bring it back to the temp you set it at. It seams like a lot on unnecessary useage of energy.
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Thank you for leaving a positive review on this product and thank you for choosing NewAir!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for leaving a positive review on this product and thank you for choosing NewAir!
Written by a customer while visiting newair.com
Posted by: Lori222
from Florida
Verified Purchase:Yes
This unit was a gift to me, I appreciate it so much. Live in Florida and really need it. Unfortunately the sensor light came on as soon as I hooked it up, customer service has been wonderful helping me!
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the NewAir Portable AC. Thank you for choosing NewAir!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the NewAir Portable AC. Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
5
100% satisfied with customer service and product
on January 17, 2012
Posted by: B&B
from Kamiah, Idaho
Called customer service prior to ordering. I was concerned about noise level. On high, this unit runs at 56 db which is not intrusive. Free shipping both ways if I am not satisfied sold me. Unit was delivered quickly, within promised time frame. My home is in north central Idaho. Summer days are upper 90's. I have a large open area which includes living room, kitchen, laundry room, also high ceilings, close to 600 sq ft. Only used four times since receiving (no electic bill as yet) but happily found the temp. in my home was cooled to 77 when outside was 94. The reservoir for quicker cooling works well, runs about an hour or more then needs refilling. I drained the unit and found the process easy although after only four days not much water to drain. Installation was easy and with wide windows (45) the adapter was more than sufficient. I don't normally write reviews but am so satisfied with this company and product I felt compelled to do so. I plan to order another type of cooler for each of the two bedrooms.
I would recommend this to a friend!
Written by a customer while visiting newair.com
Customer Rating
4
Portable air conditioner
on August 20, 2019
Posted by: Annette
from Undisclosed
It works great. Would be better if it had a quick connect so you could move it to another place easier.
Response from newair.comBy newairpwr, newairpwr, September 23, 2025
Thank you for posting a review on your NewAir product!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for posting a review on your NewAir product!
Written by a customer while visiting newair.com