Customer reviews from Newair
NewAir - 525 Sq. Ft. Portable Air Conditioner, 8,600 BTUs (8,200 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4.4
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
164
4 Stars
45
3 Stars
4
2 Stars
8
1 Star
17
89%of customers recommend this product.
(
133 out of
149)
Customer Reviews for NewAir - 525 Sq. Ft. Portable Air Conditioner, 8,600 BTUs (8,200 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Posted by: ZiggyStar
from Brooklyn
Verified Purchase:Yes
Air & Water has contacted me and is shipping out a replacement unit, set to arrive next week. They do indeed honor their warranty. They've even allowed me to ship the defective unit back in the new unit's packaging, and waived the shipping fee. They also offered to help me schedule a pickup of the defective unit once it's ready to come back. So the customer service experience has been very positive so far. Unfortunately i can't edit a prior review to add updates, so I have to do it this way. We'll see what happens when the new unit arrives. Hopefully it will be fine. FedEx tends to be very rough on package handling. I know in the guidelines for posting, they tell you not to talk about customer service, but it's hard to update without mentioning it, since it's a big part of solving this problem. The rep that has been working with me is doing a good job. As for why the rating isn't higher, it's mainly because of dealing with the logistics of shipping to and from CA with a large/heavy, expensive piece of equipment. and the frequency of having to do so on each purchase. (I've had to return a damaged unit before on my first ever purchase years ago, in the heat of summer. it was not fun. But again, the customer service was great.) The customer service experiences I've had have been very good, including price matching from another major retailer on the purchase of the unit i have now. The customer service was honestly the reason I preferred to buy direct rather than go through a national chain that carried the same product. Besides, if you purchase a NewAir unit from another retailer, you'd have to contact the manufacturer for any issues anyway. So it cuts out a step to buy direct. And when you get a good unit, it works really well for a very long time. My old one made it almost 8 years with nearly continuous daily use before it started to go bad. As for the unit itself, i'm still not a big fan of having to fill the water tank frequently to help with the cooling of the unit when the compressor's running. And i miss the auto louvers that helped to circulate air around the room better than the fixed ones these come with. Also about a quarter of the vent is blocked by styrofoam insulation from the inside of the unit, which doesn't make a lot of sense to me. The unit chews through power, too, which is a little disappointing that it's not more energy-efficient. So there's room for improvement on the unit itself. That being said, I don't regret purchasing/owning the unit, but there's definitely stuff that can be made better on it for future models.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi,
Thank you for taking the time on updating your review on the AC-14100E. I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the resolution provided. We highly appreciate your feedback. At NewAir our goal is being a brand that you can trust. Thank you for choosing NewAir.
Best Regards,
Customer Care
Thank you for taking the time on updating your review on the AC-14100E. I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the resolution provided. We highly appreciate your feedback. At NewAir our goal is being a brand that you can trust. Thank you for choosing NewAir.
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi,
Thank you for taking the time on updating your review on the AC-14100E. I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the resolution provided. We highly appreciate your feedback. At NewAir our goal is being a brand that you can trust. Thank you for choosing NewAir.
Best Regards,
Customer Care
Thank you for taking the time on updating your review on the AC-14100E. I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the resolution provided. We highly appreciate your feedback. At NewAir our goal is being a brand that you can trust. Thank you for choosing NewAir.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
4
I would not buy this product again and again.
on September 1, 2018
Posted by: Jayne
from Grayslake, Ill
I use this portable room air conditioner in my summer home. I cannot move a window unit in and out by myself so this is a good solution. However the window bracket did not fit the window size so I had to cut it to fit with a hack saw. If you would include some soft foam with the unit that would help fill in some of the spaces. Also I have trouble with it popping out of the window. Do you people actually try to work with this in a real window? I have another one that is a Delonghi and have the same problem with it. I can forward a picture if you want where I am using it.
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
4
Super Cool!
on January 26, 2014
Posted by: hckylver
from Colorado
This unit is providing super cool comfort in the hot summer weather! I am really pleased with how quickly the unit cools down our master bedroom and even the office next to it. The only thing that keeps me from rating it Excellent is the loudness of the unit. While I have no problem trading the noise for a cool sleeping environment it does make falling asleep a bit hard until you get used to it. I would and have already recommended this unit to friends!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
I would definitely buy this product agiain
on July 6, 2022
Posted by: Tyler
from Long Beach
Verified Purchase:No
We have has this air conditioner going on 4 years and it still works very well. During the summer months we use it in our bedroom and I have been amazed how it can take the room from 80 degrees into the 60s in less than half an hour. I recently needed to replace the exhaust hose and a caster and I found the customer service to be more than helpful! would recommend!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100E. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100E. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Outstanding product
on May 17, 2021
Posted by: Johnh
from Little elm tx
Have had for several years and have found that it performs very well.
Response from NewairBy Newair, Customer Service, May 17, 2021
Thank you for taking the time to leave a review on your AC-14100E. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Garage cooling
on July 9, 2019
Posted by: DarkSquid
from San Antonio
Works good. The water reservoir help cool the condenser lowers head pressure. Like it. Had a little problem getting hose into adapter.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Written by a customer while visiting Newair