Customer reviews from Newair
NewAir - 525 Sq. Ft. Portable Air Conditioner, 8,600 BTUs (8,200 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4.4
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
164
4 Stars
45
3 Stars
4
2 Stars
8
1 Star
17
89%of customers recommend this product.
(
133 out of
149)
Customer Reviews for NewAir - 525 Sq. Ft. Portable Air Conditioner, 8,600 BTUs (8,200 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Posted by: Mono_510
from Oakland ca
Verified Purchase:Yes
Works great on every mode kept my whole house cold when hot and hot when cold
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the AC-14100E.Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the AC-14100E.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Saved our lives....
on November 21, 2017
Posted by: Maksie's Mommy
from Bay Area, California.
I purchased this unit this past summer. We were having heat far above and beyond what we normally have in our area. We also have several small dogs and work all day. This unit managed the heat in our home and it was great to know we were coming home to a much cooler home than we would have otherwise. It is installed in the living room, but we could feel the cooler air coming down the hallway to the bedrooms as well. Ashley S., you folks at New Air manufacture great products. Oh, Yes, I have the New Air roll around evaporative cooler as well, both are great units.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
4
Great customer service
on March 10, 2022
Posted by: CarenB
from San Diego, CA
Verified Purchase:No
We have appreciated having the the Newair portable air conditioner these past five (or so) years, especially during the really hot summers. However, the hose became damaged over time. I contacted customer service and received a response in a timely manner. Shanice, the customer service rep, was quick to respond to my following emails and she was able to find the replacement part for me. One thing that I would appreciate more would be making the website easier to navigate to find replacement parts.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your unit AC-14100E. We apologise about the experience you are facing. We will surely pass your comments to the right department for future reference. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit AC-14100E. We apologise about the experience you are facing. We will surely pass your comments to the right department for future reference. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Very good
on January 13, 2014
Posted by: Anonymous
from Bellevue wa
This is third AC unit I've bought from Air & water, very pleased. Thanks
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Great Unit !
on January 3, 2013
Posted by: gino
from Massachusetts, USA
I purchased this product for our basement ,that we have finished off. We also have a bedroom down there for guests. The unit was easy to set up and was able to modify the hose attachment for a small basement window. Took all of 15 minutes to set up. This was one hot summer here on the east coast and the unit performed superbly. Kept the basement cool at about 71 degrees during the day and 68 degrees at nite for sleep. I would highly recommend this unit if you have an area that needs cooling. You wont be disappointed.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
So far - so good
on July 15, 2014
Posted by: Deedee
from Undisclosed
I am very please with my purchase and would recommend NewAir to my friends.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
2
Expected more for the price
on June 8, 2020
Posted by: Hiramrod
from San Antonio, Tx
Turn on will only cool room 3-4 degrees. I’ve had window units that cool the room way better. used it in a small room and temperature held at 77 degrees while it was 85 degrees outside. Water reservoir empties quickly. Not recommended for south Texas weather where the temperature hits triple digits.
Response from NewairBy NewAir, Customer Service, June 8, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Portable AC unit
on June 8, 2021
Posted by: Jimmie
from Boston
I love this unit as it was easy to install and runs pretty smoothly and keeps the room cold . Love it !
Response from NewairBy Newair, Customer Service, June 8, 2021
Thank you for the 5-star review and for sharing your thoughts about your experience using your AC-14100E.Thank you for choosing Newair!
Written by a customer while visiting Newair