Customer reviews from Newair
NewAir - 525 Sq. Ft. Portable Air Conditioner, 8,600 BTUs (8,200 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4.4
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
164
4 Stars
45
3 Stars
4
2 Stars
8
1 Star
17
89%of customers recommend this product.
(
133 out of
149)
Customer Reviews for NewAir - 525 Sq. Ft. Portable Air Conditioner, 8,600 BTUs (8,200 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
1
Faulty
on June 23, 2021
Posted by: Trisha19
from Wyoming
I bought my first one plugged it in and automatically had issues with shut down. Called and they sent me a new one, again unit shuts down. I've filled the reservoir, moved the unit to a smaller room, adjusted the vent hoses etc etc. I live in Wyoming so we have hot and dry summers. I am sending the replacement back as well and going to look elsewhere.
Response from NewairBy Newair, Customer Service, June 23, 2021
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Ideal for Studio Apt
on September 16, 2016
Posted by: Jae
from Columbus, OH
Used this in my college-aged son's studio apt. Works great! Quiet, cools well and takes little space.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Love this portable air conditioner
on April 15, 2015
Posted by: Elizabeth
from Undisclosed
We love this portable air conditioner so much that we just purchased our third one. We have one for the master bedroom, which is one the main level, because I don't want to cool the whole downstairs when we are sleeping, so it is wonderful and cools down our big room with really high ceilings. We got one for our upstairs guest room because that room does not good air flow from the ac unit (the house unit) and then we have one in our loft by the elliptical machine. I cannot say enough good things are this air conditioner- it is very effective and really cools down a big area pretty quickly. We have had other portables but none as great as this one.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Cools 600 sqft no problem!
on August 22, 2018
Posted by: Jimbo
from Orange County, CA
This air conditioner cools my entire downstairs which is about 600 sqft for the past year with no issues. I highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Dmna
from Maine
Verified Purchase:Yes
Unit 14100, has worked flawlessly. Had to contact customer service and they were great too! Thanks NewAir
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to the AC-14100E. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to the AC-14100E. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
Good enough to buy a second one.
on January 6, 2013
Posted by: Kat7
from Massachusetts
I've seen other air conditioning units when visiting friends since buying this model two summers ago. None of the other brands beat the cooling capability and the relative quietness. It's design is good for corner placement. It keeps a large bedroom with high ceilings and an adjacent master bath cool. Installation may take 5 minutes like it says in the description if you have ordinary double hung windows. I have vertical crank casement windows. Installation requires drilling holes and using your ingenuity to make the set up waterproof. The other option would be to vent through a permanent hole you'd have to make through the wall to the outside. Either way, I have to get the help of a brother-in-law or hire a handyman. Since I'd have this installation problem with any portable AC, once installed, it works so sufficiently that I bought a second one for a second bedroom. (haven't even took the new one out of the box yet since it is early April in New England but I am assuming it is an exact duplicate of the one I have now.)
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Great Unit
on July 5, 2021
Posted by: Dottie82
from New York
You can't go wrong with a NewAir portable air conditioning unit. Works great and cools off quickly. Easy to vent. This company has the very best customer support. If you ever need to troubleshoot a problem, the support team (especially Becky) will go all out to explain and answer any questions, and they will respond quickly. I am more than pleased and satisfied with my NewAir unit. Can't say enough good things about this company, their products and their customer service. Would definitely buy again.
Response from NewairBy Newair, Customer Service, July 5, 2021
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
FANTASTIC MACHINE!
on August 12, 2019
Posted by: Renée 44
from Monroe, CT
Cools the family room in no time! Extremely quiet. Love it!
Response from NewairBy NewAir, Customer Service, August 13, 2019
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair