Customer reviews from Newair
NewAir - 525 Sq. Ft. Portable Air Conditioner, 8,600 BTUs (8,200 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4.4 out of 5
4.4
(238 Reviews)
Open Ratings Snapshot
Rating breakdown 238 reviews
5 Stars
164
4 Stars
45
3 Stars
4
2 Stars
8
1 Star
17
89%of customers recommend this product. 
(
133 out of 149
)
Best Buy Privacy Policy
Customer Reviews for NewAir - 525 Sq. Ft. Portable Air Conditioner, 8,600 BTUs (8,200 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
5 out of 5
5
Good, solid Portable AC
on July 19, 2022
Posted by: Kovac
from Lynnwood, WA
Verified Purchase:Yes
It's easy to set up including the window pieces. Quite, strong and very efficient AC. It was our second one of exact same model. We keep one in each large rooms and very satisfied.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your AC-14100E. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your AC-14100E. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Really love this product
on July 23, 2018
Posted by: Caleb
from Memphis, TN
I use this in my garage shop and it's perfect for keeping the space comfortable to work in. The garage is hooked to my house HVAC but that really just keeps it's level enough so that I don't have to worry about materials getting ruined. When I'm going to be in the shop I can turn this on and in just a few minutes I have a super comfortable work environment. It's helping me spend more time out there and be more productive when I am out there! This product was provided to me for review.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
2 out of 5
2
Expected more for the price
on June 7, 2020
Posted by: Hiramrod
from San Antonio, Tx
Verified Purchase:Yes
Turn on will only cool room 3-4 degrees. I've had window units that cool the room way better. used it in a small room and temperature held at 77 degrees while it was 85 degrees outside. Water reservoir empties quickly. Not recommended for south Texas weather where the temperature hits triple digits.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
3 out of 5
3
A/C Okay for now
on August 15, 2021
Posted by: JJG
from Northern Cal
Verified Purchase:No
When I first got this up and running, started having the dreaded short-cycling issue. Adjusting the fan louvres seemed to solve that problem. Suspect that some of the cold air was being bounced back onto a poorly placed thermostat/temp sensor, causing a false reading. Also, the owner's manual states that in auto mode the fan will keep running when the compressor cycles off. Incorrect - the fan goes off, too. When manually going from cool to fan, the noise is barely noticeable. When it all goes off at once, it's somewhat jarring. Not to mention probably inefficient. Auto mode seems a bit erratic in general, so I don't use it. However, this unit does cool fairly well, as long as actively managed and monitored. Additionally, the vent hose is better designed than my last portable. Have had it a little over a week.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Garage Cooling
on June 23, 2020
Posted by: Zimm
from Holly Springs, NC
Verified Purchase:Yes
Easy to set up. Garage feels much better and significantly reduces the humidity.
Response from NewairBy NewAir, Customer Service, June 23, 2020
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Wonderful
on June 8, 2020
Posted by: Maluki
from Atlanta
Yes It works very well I Bought in 2012 the AC-14100E
Response from NewairBy NewAir, Customer Service, June 8, 2020
Thank you for the 5-star review and for posting your comments in regards to the NewAir AC-14100E. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
AMAZING QUALITY!
on April 25, 2019
Posted by: JLWTL
from Undisclosed
Verified Purchase:Yes
The build quality is fantastic and the portability is incredible! We received the product fast and the setup was what I was concerned about but once I looked at the directions my mind was at ease! I had it up and running within 10 minutes! I cranked it up to the highest setting and my room was cooled within a minute or two! It blew so hard I had papers flying around lol absolutely incredible and this summer will be a breeze! By the way I am in Arizona so this is a must buy!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Excellent Unit and does a great job keeping us cool. Newair
on April 9, 2018
Posted by: Doug
from Parkland, Florida
Excellent Customer Service, Good Value for the product price wise - A good Solution overall
I would recommend this to a friend!
Written by a customer while visiting Newair
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