Customer reviews from Newair
NewAir - 525 Sq. Ft. Portable Air Conditioner, 8,600 BTUs (8,200 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4.4
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
164
4 Stars
45
3 Stars
4
2 Stars
8
1 Star
17
89%of customers recommend this product.
(
133 out of
149)
Customer Reviews for NewAir - 525 Sq. Ft. Portable Air Conditioner, 8,600 BTUs (8,200 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
4
works well for a small space
on January 24, 2013
Posted by: woodman
from ct
unit is single vent and does pull a negative draw on the room you put the a/c in. if is an extra unit to help out a main unit will work well, if not it will pull hot air from adjacent rooms. takes a while to cool down a hot room, better to just leave it on if you like a cool room in july. is what it is and 14000 is not a big btu unit, but it is portable with wheels and cools better than a fan. all in all I would recommend this unit for renters/persons that can not use a window or wall unit for what ever reason. it does cool, I have never had to empty any water out from the unit which is nice, it is no noisier than a window unit, ionized air is very freshening. and it does do what I needed it to do here. maybe a double vent and bigger btu's may work even better.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
1
Doesn’t seem Work right
on June 21, 2020
Posted by: Heatherrrr76
from Syracuse NY
This thing runs all day and night, but doesn’t seem to do much of anything except make noise. It’s brand new, right out of the box and the air coming out of it doesn’t feel any cooler at all
Response from NewairBy NewAir, Customer Service, June 22, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Very COOL AC Unit
on June 7, 2018
Posted by: Brian
from NC
So far I am really impressed with this AC unit. It was a very easy to install and easy to use. I use it to cool my workshop in my finished garage. It cools my shop down nicely!
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Jimmie
from Boston
Verified Purchase:Yes
I bought this sometimes back and now it's requiring water be drained every 30 minutes.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great Product
on January 26, 2014
Posted by: Anonymous
from Undisclosed
Product works great, easy to install and use. I bought it to cool my office area and it does this really well. My apt is about 800 sq feet and it cools the whole place!!
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Rygelsmom
from Galion, OH
Verified Purchase:Yes
Unit is working beautifully. Biggest problem I had was the window unit was totally a piece of crap to work with. My windows are 27” across and the 3 pieces of this unit made it mpossible to fit n the window until I finally had to have a neighbor saw off about 4”. Still doesn’t fit well. Using a fairly large quantity of duct tape to seal off the holes between window frame and window unit. Looks a bit tacky, but it works. This part of the A/C unit needs some serious redesign.
Response from NewairBy Newair, Customer Service, May 31, 2022
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great
on November 15, 2017
Posted by: Mike
from Los Angeles
I use it in my living room and it keeps everything cool. I love it!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Great portable ac and great customer service
on July 3, 2020
Posted by: Dmna
from Maine
Unit 14100, has worked flawlessly. Had to contact customer service and they were great too! Thanks NewAir
Response from NewairBy NewAir, Customer Service, July 3, 2020
Thank you for posting your comments in regards to the AC-14100E. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing NewAir!
Written by a customer while visiting Newair