Customer reviews from Newair
NewAir - 525 Sq. Ft. Portable Air Conditioner, 8,600 BTUs (8,200 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4.4 out of 5
4.4
(238 Reviews)
Open Ratings Snapshot
Rating breakdown 238 reviews
5 Stars
164
4 Stars
45
3 Stars
4
2 Stars
8
1 Star
17
89%of customers recommend this product. 
(
133 out of 149
)
Best Buy Privacy Policy
Customer Reviews for NewAir - 525 Sq. Ft. Portable Air Conditioner, 8,600 BTUs (8,200 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
5 out of 5
5
Great Unit
on July 5, 2021
Posted by: Dottie82
from New York
You can't go wrong with a NewAir portable air conditioning unit. Works great and cools off quickly. Easy to vent. This company has the very best customer support. If you ever need to troubleshoot a problem, the support team (especially Becky) will go all out to explain and answer any questions, and they will respond quickly. I am more than pleased and satisfied with my NewAir unit. Can't say enough good things about this company, their products and their customer service. Would definitely buy again.
Response from NewairBy Newair , Customer Service, July 5, 2021
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Great service
on July 23, 2021
Posted by: office
from Poconos Pa
Called for a part to a portable air conditioner. They had a small part in stock and was shipped immediately.
Response from NewairBy Newair, Customer Service, July 23, 2021
Thank you for taking the time to leave a review on your unit AC-14100E. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Simply Cool!
on July 27, 2021
Posted by: NewStuff
I've use this AC in my home during a hot summer day to help my central AC keep the my house cool. We kept it in the livingroom and it worked perfectly and my house stayed comfortable while my central AC didn't have to work so hard. Lately, I've been using it in my office on weekends because the landlord cranks up the AC to about 83 to conserve energy. The office is 2 rooms totaling 730 SQFT and it keeps the entire place comfortable.
Response from NewairBy Newair, Customer Service, July 28, 2021
Thank you so much for taking the time to leave us this amazing review on the Newair Product AC-14100E. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Practical & Efficient
on August 16, 2021
Posted by: Seattle
from Seattle
Verified Purchase:Yes
Very pleased with the AC. Easy to operate and very efficient.
Response from NewairBy Newair, Customer Service, August 16, 2021
Thank you for the 5-star review on your product AC-14100E.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4 out of 5
4
My review for this ac
on July 27, 2019
Posted by: STEVEN
from New York
It's great not as cold as it could be it does work for a bedroom but for 12by 12 space it's not cool enough .
Written by a customer while visiting Newair
Customer Rating
4 out of 5
4
So far so good!
on January 14, 2014
Posted by: Anonymous
from Undisclosed
So far so good...we just wanted something small to take the edge off and this is doing just that. Only complaint I have are the instructions..doesn't clearly explain what all the modes do and the instructions is does include are not clear. Some modes are not covered at all in the instructions (automatic). Better detailed instructions would have helped me a lot, I feel like I'm guessing without them.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Great service
on July 23, 2021
Posted by: office
from Poconos Pa
Verified Purchase:Yes
Called for a part to a portable air conditioner. They had a small part in stock and was shipped immediately.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your unit AC-14100E. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit AC-14100E. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2 out of 5
2
Ok until it's not
on May 30, 2020
Posted by: Ricky3009
from CT
Verified Purchase:Yes
I purchased 2 of these units 2 years ago; one was ok but the one used for the upstairs bedroom drew hot air from the outside so filled the reservoir every 20 minutes - returned that one. This year sees the second one moving in the same direction as the other one so as it's out of warranty will probably end up in the dump. They look good, are heavy and don't give enough cold air for my liking - wasted $500.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution

Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution

Best Regards,
Customer Care
Written by a customer while visiting Newair
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