Customer reviews from newair.com
NewAir - Hardwired Electric Garage Heater, Ceiling Mounted with Adjustable Louvers and Tilt Head, Heats up to 500 sq. ft. - Ivory
Average customer rating
4.3 out of 5
4.3
(189 Reviews)
Open Ratings Snapshot
Rating breakdown 189 reviews
5 Stars
133
4 Stars
24
3 Stars
9
2 Stars
5
1 Star
18
90%of customers recommend this product. 
(
119 out of 132
)
Best Buy Privacy Policy
Customer Reviews for NewAir - Hardwired Electric Garage Heater, Ceiling Mounted with Adjustable Louvers and Tilt Head, Heats up to 500 sq. ft. - Ivory
Customer Rating
5 out of 5
5
More than expected!
on January 19, 2022
Posted by: Ken the farmer.
from Hershey, PA
Verified Purchase:No
We are using this heater in the exposed basement of an 1856 bank farmhouse. Although the area is a little larger than the 500 square feet advertised, the unit is more than capable of providing a warm workshop area through the cold Pennsylvania winter.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product G73. We highly appreciate your feedback and we are glad you enjoy using the unit. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
1 out of 5
1
Don't buy this product !!
on February 7, 2022
Posted by: Geno
from Griffin, GA
Verified Purchase:Yes
I bought this 500 sq ft heater for my detached garage. It does not heat even a portion of my garage. Yes, put your hand in front of it and it is blowing hot air but only on the bottom half. The top half barely feels warm. I do not recommend this product for it's described capabilities.
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
5 out of 5
5
Great customer service help
on February 1, 2023
Posted by: Nuche
from Leavenworth, WA
Verified Purchase:No
The unit worked great, then didn't, and when I called support they were quick to offer tips and now are sending out a replacement thermostat even though it's out of warranty. Very appreciated. Would be a waste to have to trash the unit for fault of a thermostat.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, February 4, 2023
Thank you for the 5-star review and for posting your comments in regards to this product G73. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
3 out of 5
3
Good unit but...........
on February 19, 2024
Posted by: Allan
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this heater to replace the same one I have. The thermostat on the existing unit failed. While I have not had the electrician out to the house to swap out the units, the new one I bought got delivered with the box nearly destroyed. I hope that does't affect the heater when it gets installed. Looks like it was banged around pretty good.
Response from newair.comBy newairpwr, newairpwr, February 23, 2024
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
1 out of 5
1
Heater is Dangerous
on February 22, 2019
Posted by: Bert
from Virginia
Verified Purchase:Yes
So I'm on my 2nd one of these heaters. Heating wise, they work great, but both have had the thermostats fail and the built in shut off failed as well. The first time this happened the temperature in my garage reached 127 degrees. The second time, this morning, the temperature reached 111 degrees. The 2nd unit was a replacement and I assumed the first issue was a fluke and I was lucky that my garage was still standing. There is nothing like walking into a room that is 127 degrees. The company doesn't seem to be overly concerned, but this should concern anyone that doesn't want a fire to occur. The first unit was inside of 2 years old and the the 2nd just inside of 4 years. The end result is that products can wear out, but the safety features should not fail as these have. Notice the high temp on the attached photo.
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hello,
Thank you for your open and honest review.
We sincerely apologize for the inconvenience and that you are not completely satisfied.
We want you to have a positive experience with our product. Please reach out to our customer service department and we will be happy to assist you.
Sincerely,
NewAir
Written by a customer while visiting newair.com
Customer Rating
1 out of 5
1
Almost burnt my garage down...dont buy
on November 12, 2019
Posted by: Mohammed
from Sacramento California
Verified Purchase:Yes
This is my first time im writing a review on any product coz thos one got me...i bought this NewAir G73 heater the first one heating element was not working...so i ordered another one and this one almost burnt my garage down coz it did electrical short out and remember this is a 240volt ... it is because of manufacturers fault...the screw for the cover at the back was touching the wires that goes to the thermostat switch...you can see that in the picture...i called the manufacturer and they were not of anyhelp... garbage.... please do yourself a favour and buy anyother heater out there but not this one...it could have cost me my house by burning it down...coz its a 240volt heater....
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi There!

Thank you for contacting NewAir! I apologize for the experience or any inconvenience this may have caused you. It was a pleasure speaking with you if you have any further questions or concerns kindly reach out to us at 855-963-9247 select customer service and ask for Christina. I will be the representative assigned to your case.
Written by a customer while visiting newair.com
Customer Rating
1 out of 5
1
Beware! The manufacturer does not provide wiring diagram
on January 14, 2018
Posted by: Bigfilo
from SLC. UT
Bought this unit and went to install it but the manual doesn't include a wiring diagram. Three wires coming out of the unit and nowhere do they identify which wire is which. Contacted that company and customer service representative Elijah responded with "Unfortunately we do not have specific wiring diagrams to send you." You've got to be kidding me!?!? They can't even tell their customers which wires are which. Inexcusable! Suggest others buy from a more reputable company who understands the products they sell and stands behind them.
No, I would not recommend this to a friend.
Written by a customer while visiting newair.com
Customer Rating
1 out of 5
1
Waste of Money!
on January 5, 2017
Posted by: Doctor Moto
from Maryville, TN
Bought this unit to replace a Newair G80 heater which was even worse than this heater. This heater produces about as much heat as your average hair blow dryer does and would not warm up a 500 square foot area under any circumstance. This is a very cheap, flimsy Chinese made heater that blows Luke Warm air! Don't waste your time or money on any product made by this company!
No, I would not recommend this to a friend.
Written by a customer while visiting newair.com
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