Customer reviews from Newair
NewAir - 12-Bottle Wine Cooler - Stainless Steel
Average customer rating
4.7
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
113
4 Stars
27
3 Stars
3
2 Stars
2
1 Star
2
96%of customers recommend this product.
(
128 out of
133)
Customer Reviews for NewAir - 12-Bottle Wine Cooler - Stainless Steel
Posted by: Kenzie
from Springboro, Ohio
Verified Purchase:Yes
We love our wine cooler! It is surprisingly quiet as it sits in our living room. It is perfectly functional and looks great on our wine bar! We are really satisfied with it!
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Chelsea
from Calgary, Alberta
Verified Purchase:Yes
Received as a bridal shower gift and it's my favourite
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Keeps my wine cool and my guests happy
on June 13, 2018
Posted by: Ray
from Baltimore, MD
So I initially purchased this because I just didn't have space in my fridge for my wine bottles. It's been a great investment. It keeps my bottles cool and I can adjust the temperature. I do not believe that the shelving can be adjusted, but I admittedly haven't tried. I can see why some people may like that feature however. Aside from that, this cooler has more than done the job.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
2
I would not buy this product again. Very disappointed.
on August 15, 2022
Posted by: Disappointed
from IL
Verified Purchase:No
We bought this product to keep bottled water upstairs. It is only 4 years old and has recently started beeping all the time. When I called they said the unit was discontinued. They offer no recourse on a repair and no real support. You have to guess what's wrong with it and hope the parts you order will fix it.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: shawn kinninger
from san diego CA
Verified Purchase:Yes
I have purchased a total of FOUR units due to the exacting of spacial limitations for a wine fridge. THREE of the FOUR units have lasted less than two years (2 less than a year). I can only assume that this why they have "blemished" units with NO warranty. Now the units are not available in my home state - California : ( I would kindly recommend that you - - STAY AWAY ! ! !
Written by a customer while visiting Newair
Posted by: Snations3
from Oklahoma City, ok
Verified Purchase:Yes
I bought this 2 weeks ago and still can't get the company to send a leg. Have talked to 3 different people and everyone promises to send it but never does.
Written by a customer while visiting Newair
Posted by: JaDP
from Las Vegas, NV
Verified Purchase:Yes
I was so thrilled with my 12 bottle refurbished wine fridge, I bought another. Here are a few key points to consider: - aesthetically pleasing stainless steel - LED steady temp control - most importantly the units MAKE NO NOISE WHATSOEVER
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you so much for taking the time to leave us this amazing review on the Newair AW-121E-BL. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you so much for taking the time to leave us this amazing review on the Newair AW-121E-BL. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2
Another Disappointed Customer
on August 27, 2022
Posted by: Folly
from Washington, DC
Verified Purchase:No
I had the exact same experience as prior reviewer. Wine cooler ceased functioning around the four-year mark. Began with incessant beeping and within a day or two completely stopped chilling. Contacted the company to see if it could by repaired and they sent me a replacement part costing around $30. The instructions were five sentences and proved to be entirely inadequate I learned after dismantling the refrigerator. After many phone calls at my initiation (their Customer Service never returns calls) to try and obtain better instructions I finally gave up and asked for a refund for the part. For the record, they did send an email with further instructions (about three sentences) but it in no way helped resolve the issue. The part is not easily replaceable by an average customer even though they lead you to believe it is. I never received a refund so I ended up paying additional money for garbage. If you care about the environment, I would not recommend purchasing NewAir products.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
Written by a customer while visiting Newair