Customer Reviews for Electrolux - 22.7 Cu. Ft. Counter-Depth Side-By-Side Refrigerator - Stainless steel
Customer Rating
5
Elegant Refrigerator
on October 3, 2020
Posted by: Gjean
from El Paso, TX
I have a narrow kitchen, therefore, I was looking into counter-depth refrigerators. My previous refrigerator was 25 cubic feet, I was concerned this model wouldn’t provide the interior space needed, but it has worked out fine. I love the glass shelves and the way the interior is laid out. This refrigerator has an elegant, upscale look. I am very pleased with this purchase. I am familiar with the Electrolux brand and quality, as I have owned an Electrolux washer and dryer for several years now.
This was purchased in August 2018. 17 months old. The ice maker was broken and it took weeks to get it repaired. Then 2 months later the refrigerator temperature went down to 25degrees. This was fixed after all my food got frozen and could not be used. The problem now is the refrigerator temperature rose to 46 degrees.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Anna P. , Online Outreach Specialist, January 2, 2020
Hello Stephanie 1110.
We apologize for the inconveniences that you have described. This is certainly not the experience we wish for any consumer.
At your convenience, please reach out to us so that we may work on a resolution. Our customer service team can be reached by calling 1-877-435-3287 Mon-Fri, 8:30am - 8pm (EST). Kindly, Anna
The panel on this refrigerator constantly locks itself! It’s so annoying. Sometimes it works but MOSTLY it doesn’t!!
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Jennifer , Online Outreach Specialist, February 27, 2018
Thank you for sharing your thoughts with us, Rama. We are terribly sorry to hear about the inconvenience you have experienced with your refrigerator. If you are feeling there are still issues of sorts we would recommend having an authorized service provider properly diagnose your concerns.
Have had the fridge about two months. It was a floor model and after about a week, the plastic cover at the base under the door of the freezer section came loose and started to catch on the door. A small plastic locking tab had failed. I was able to glue it into place and it has been ok since. I miss a custom egg container and a butter drawer. Perhaps because I am still new to it, I struggle some with the storage arrangements.
Have had Electrolux fridge, microwave, dbl oven and dishwasher. Nothing but trouble, too many repairs needed, clock on oven runs fast and constantly needs to be (really, is that difficult?). The fridge in particular is of very poor quality. Needless to say, when we move, appliances can stay!
Bought this 2.5 years ago. Thought I was spending my money wisely, it's an Electrolux for crying out loud. What a piece of junk. Ice maker/water failed, drawer glides in the freezer have broken, ( not from use) drawer handles break off in your hand. I have fridge, wave touch oven/microwave, induction cook top and central vac. NEVER AGAIN!
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Derrick , Online Outreach Representative, November 19, 2015
Hello there, Unhappy Mike! We are so pleased that you decided to become part of our Electrolux family by purchasing our appliances! We certainly appreciate you sharing your important quality and design concerns. Because we strive to be the best home appliance company in North America, we hear your voice and value your opinion. We would like to connect with you personally to review your concerns and answer any questions you might have. Please look for our email to you. We look forward to your response. Best, Derrick