Customer reviews from philips.com
Philips Sonicare - Healthy White Rechargeable Sonic Toothbrush - White
Average customer rating
4.6
(1,636 Reviews)
Rating breakdown 1,636 reviews
5 Stars
1,225
4 Stars
299
3 Stars
46
2 Stars
25
1 Star
41
95%of customers recommend this product.
(
1,524 out of
1,596)
Customer Reviews for Philips Sonicare - Healthy White Rechargeable Sonic Toothbrush - White
Customer Rating
1
Seal broke at the top
on October 18, 2011
Posted by: Jmans10
Gender:Male
We have loved this toothbrush, but its only as good as it lasts and it only lasted just beyond the warranty period and now we have nothing to show for it. The rubber seal broke down underneath where the head snaps on and water got into the inside and shorted the electronics out. So we are now left with a fancy handheld manual toothbrush. Very frustrated that something we paid good money for only lasted for about a year and broke down with regular use. We can't justify spending this much money every year for one toothbrush. Too bad, because it had so much potential. I actually convinced friends and family to get their own, but now i wish i hadn't. DON'T BUY!!
Pros: awesome toothbrush, awesome cleaning, ease of use
Cons: didn't last
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
The toothbrush assembly didn't last. The end where you insert the new brush got real wobbly and I had to throw it out.
on May 20, 2013
Posted by: scamedagain
Gender:Male
Had to throw it out because it started to wobble at the place you insert a new brush. This product should last longer than 2 years when you pay that kind of money for one.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
Excellent product, however it has reliability issues
on March 28, 2018
Posted by: Toothful
Gender:Male
Verified Purchase:Yes
I have owned several toothbrushes over the past few years. Before I bought a Sonicare I had a unit from one of the major competitors. In terms of performance the Sonicare wins hands-down. However, in terms of reliability it is a loser. Each toothbrush that me or my family has owned has broken after 2 to 4 years of use. This is unacceptable for a product that is only used four minutes per day. If I owned any other electronic or electric product that I used only 4 minutes every day I would expect it to last more than 2 to 4 years.
If Phillips could fix the reliability issues this would be a five star product in every sense of the word.
Pros: results in ultra clean teath
Cons: has tendency to break after 2-4 years.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Best toothbrush available!
on November 20, 2013
Posted by: Dougg
Gender:Male
Like the product though despite careful handling have had to replace the unit 3 times in last 4+ years because brush post loosened.
Cons: hope this one lasts more than 18 months!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
This product is poorly made and overpriced.
on February 8, 2013
Posted by: Bobbieo
Gender:Female
One month after I got it the UV light stopped working. I called in and the lady told me how to take it out, wipe it off and see if it would work. It didn't at first so she sent me another bulb. The first one did work, twice, after I wiped it again. The new one came. I used that one about 3 times and it stopped working. I wiped it and it worked about twice. Now the light no longer works again. I wish I hadn't bought this expensive thing. But now that I paid another $50 for more brush heads, I am stuck. Never again!
Pros: the light was pretty the few times it worked.
Cons: it is expensive., it doesn't work., my teeth didn't get any whiter.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
design flaw?
on June 4, 2013
Posted by: Gus28
Gender:Female
We had previously used the Sonicare models with the old screw-on brush and decided to "upgrade" to the the new design. We were pretty happy with it at first. It is lighter, smaller, easier to handle than the old ones we'd used before. But after only 6 months of use, the post that holds the brush heads loosened within the housing. The device still worked, sort of, though there was a lot of noise and extra vibration of the handle. I returned it today and opted to get the older Essence design instead, but now have discovered that the Essence models now available have no quad-pacer timers and am considering returning it as well.
Pros: slimmer lightweight
Cons: broke after 6 months use
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Short product life
on October 9, 2011
Posted by: Dennis
Gender:Male
this is the second Sonicare product to fail in under a year
For the price paid it was not worth it. One product failing could be an exception - two indicates a deeper problem
I replaced the unit with a disposable at a tenth the cost and have already surpassed a tenth the life.
For the price paid it was not worth it. One product failing could be an exception - two indicates a deeper problem
I replaced the unit with a disposable at a tenth the cost and have already surpassed a tenth the life.
Pros: dentist reccomended
Cons: dentists are overrated
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Terrible Product
on February 2, 2014
Posted by: Ogof1
Gender:Male
We are now on our third Sonicare and again it has packed in. THEY DO NOT LAST. Very poor quality and I will not be buying another one
Pros: good when it works
Cons: usually breaks down just outside the guarantee
No, I would not recommend this to a friend.
Response from philips.comBy RK, Philips WebCare, June 1, 2014
Hello,
We’re sorry to hear about your experience with our Philips Sonicare HealthyWhite toothbrush. Your product carries a warranty of 2 years and in this instance, we would best recommend you to contact our Consumer Care team on the following link: http://philips.to/1oJnYOn under the Oral care section and our representative with expertise in handling this product will be happy to help you. Thanks.
We’re sorry to hear about your experience with our Philips Sonicare HealthyWhite toothbrush. Your product carries a warranty of 2 years and in this instance, we would best recommend you to contact our Consumer Care team on the following link: http://philips.to/1oJnYOn under the Oral care section and our representative with expertise in handling this product will be happy to help you. Thanks.
Written by a customer while visiting philips.com