Customer reviews from sentrysafe.com
SentrySafe - 0.7 Cu. Ft. Fire- and Water-Resistant Large File with Tubular Key Lock - Charcoal Gray
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
183
4 Stars
92
3 Stars
15
2 Stars
14
1 Star
36
87%of customers recommend this product.
(
268 out of
309)
Customer Reviews for SentrySafe - 0.7 Cu. Ft. Fire- and Water-Resistant Large File with Tubular Key Lock - Charcoal Gray
Customer Rating
1
plastic shell is coming apart after 2 years
on August 24, 2021
Posted by: losangeles
Bought my safe in march 2019, and after 2 years, indoors in a normal environment, no fires, no excessive heat or cold, no moves or anything, the plastic shell has extensive cracking, there are long cracks running the length of every side of the shell. I can probably peel the shell off by hand. The interior is some kind of dusty white material, like plaster, and the safe is shedding dust on the floor. Was really expecting the safe to last longer and not need replacement every couple years.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, August 25, 2021
We are sorry for the experience with your safe. It’s hard to pinpoint how this occurred but we would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Customer Rating
4
Good product
on December 20, 2019
Posted by: Turk
from Forestvile Md
This safe is a good buy but in this year I noticed it has developed a crack on the outer skin of the safe I only had it for three years because of this I cannot give it a five star review
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Customer Rating
1
Locked out
on April 28, 2019
Posted by: NurseAsh
The plastic latches on my safe broke and now I cannot get into it!!!!!!!!
No, I would not recommend this to a friend.
Response from sentrysafe.comBy Shannon S, Customer Service, May 2, 2019
We appreciate your feedback and apologize for your inconvenient experience with this product. We at SentrySafe strive to always produce high quality products. However, we recognize that problems may occasionally occur requiring further assistance. To further assist you, please contact our Customer Support at 1-800-828-1438. Thank you.
Written by a customer while visiting sentrysafe.com
Customer Rating
4
Hard to rate a fire safe unless you have a fire
on September 1, 2018
Posted by: Tommy48
from South Florida
Verified Purchase:Yes
The safe seems to be made well and strong. However, its smaller inside than I thought it would be. Also, as stated in the title of my ratting, you can't really rate a fire safe unless it actually been in a fire.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Customer Rating
1
BROKEN
on July 13, 2020
Posted by: Megan
from St Petersburg FL
I would not recommend this product. The bottom half of the locking part has come completely off. I can push it back on, but it's loose and will just fall off again. I had this happen just after one year of use.
No, I would not recommend this to a friend.
Written by a customer while visiting sentrysafe.com
Customer Rating
1
Junk
on July 9, 2018
Posted by: John Nyquist
from Colona, IL
Absolute junk... Plastic internal parts for latch handle. I bought this “safe”
(using that word loosely) for my dads will and DD214. Hasn’t lasted 2 years before plastic pieces broke. Very disappointing to say the least. Thought I was doing a good thing. WRONG!
(using that word loosely) for my dads will and DD214. Hasn’t lasted 2 years before plastic pieces broke. Very disappointing to say the least. Thought I was doing a good thing. WRONG!
No, I would not recommend this to a friend.
Response from sentrysafe.comBy Customer Service, July 10, 2018
We appreciate your feedback and apologize for your inconvenient experience with this product. Our records indicate we are already working with you to resolve this issue. For immediate assistance, please call Customer Support at 1-800-828-1438. Thank you.
Written by a customer while visiting sentrysafe.com
Customer Rating
1
junk
on January 22, 2019
Posted by: nevermind
from keene nh
do not buy this product. my latch broke in under 2 years. using my key. i then placed two screwdrivers into the safe and was able to break into my own safe in under 10 minutes. not knowing what to do. now i do. yet its junk. buy another brand. the lock worked great. the company should have 3 different locks instead of the latch.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy Noel H, Customer Service , February 20, 2019
We appreciate your feedback and apologize for your inconvenient experience with this product. This product is designed to protect its contents from a fire or flood and the key lock entry is intended to keep the lid closed in the event of a fire. For additional troubleshooting on our safes, or for more information regarding this product, please contact our Customer Support at 1-800-828-1438. Thank you.
Written by a customer while visiting sentrysafe.com
Customer Rating
2
Started Cracking Really Bad
on June 9, 2023
Posted by: dpoore14
from IOWA
Only had this safe 3 years and the it started cracking and losing the white fireproof stuff. I honestly spend the extra money for this thinking it was going to be better quality, like my parents whos had there's for the last 20 some years. That's not the case here, will be probably exploring other brands since these only come with a 1 year warranty.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, June 13, 2023
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss this further, please call 1-800-828-1438 and we'll be happy to assist you.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com